The Downend Health Group
Christchurch Family Medical Centre, North Street, Downend, Bristol, Avon, BS16 5SGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Downend Health Group.
Reviews
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Review titled Excellent help in a time of need
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
We had an emergency care situation with a loved one who is registered with the surgery. The help, information and guidance we received from the surgery was both empathetic and prompt. This was and will be, going forward, very reassuring. Thank you for helping us at a very stressful time for our family. Much appreciated.
Visited February 2023
Review titled The Downend Health Group
Replied on 20 February 2023
Thank you for taking the time to feedback with regards to the assistance given by DHG in your emergency situation. We are pleased to learn that we were of such help in such a stressful time and have given you reassurance for any future contacts or help that you may require from DHG.
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Review titled The prescription line service is great
Rated 3 stars out of 5
by Anonymous - Posted on 10 February 2023
A total struggle getting a letter from a private appointment translated into a prescription. 3 phone calls, waiting for 40 mins at a time, 2 emails, 3 visits to the surgery to be told it’s stuck in the system or will take an extra week, or ‘someone should’ contact you soon…then nothing. Today I spoke directly to the Medicine Management Team. What a breath of fresh air. They knew straight away what to do, handled it in minutes and gave amazing advice. A huge relief.
Visited February 2023
Review titled The Downend Health Group
Replied on 20 February 2023
Many thanks for providing such positive feedback with regards to our Medicines Management Team, we are pleased to hear that they were able to assist you promptly with your query. Please be assured your comments have been passed on to the relevant staff.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
My husband was diagnosed with Alzheimer’s in April 2022. A Care Co-ordinator contacted me from Downend Health Group to offer me as his carer advice and information on activities we could access. She has rang me every 2 weeks offering support and pointing me in the right direction for groups we can join and Alzheimer’s support we can access. This help and someone to listen to my worries has been a great help to me.
Visited February 2023
Review titled The Downend Health Group
Replied on 20 February 2023
Thank you for taking the time to provide feedback regarding your ongoing contacts with our Care Co-ordinator Team, we are so pleased to hear that their service and contact has been of use and of comfort to you. Please be assured that your comments will be fed back to the Team.
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Review titled Exceptional support
Rated 5 stars out of 5
by Bridget Collins - Posted on 24 January 2023
Great response and constant support during many weeks of chest infections. X-ray referral to clinics medications and face to face and phone calls. Hospital referrals and excellent COPD discussion. Everything explained clearly during a very stressful time.
Visited January 2023
Review titled The Downend Health Group
Replied on 26 January 2023
Thank you very much for taking the time to comment on our staff and services. We are pleased to hear that our services have met your needs and expectations. Your feedback has been passed on to the Downend Health Group Team and is greatly appreciated.
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Review titled Exceptional Service
Rated 5 stars out of 5
by Averil Barlow - Posted on 19 January 2023
I would like to comment on my experience of recent interactions with Christchurch Medical Practice Downend . Whilst there have been delays getting through these are to be expected because of the severe pressure the Practice is under. However once I established contact the service received from Practice staff has been exemplary. The reception staff are unfailing polite, helpful, caring and demonstrate a ready willingness to help you with your issue. The Medication Team are always very efficient. I have always experienced high quality care and support from the Clinical Staff. I want to put my appreciation on record as there is a tendency to complain when things go wrong but no equivalent tendency to praise when things go well. Thank you all for the care you have given me.
Visited January 2023
Review titled The Downend Health Group
Replied on 20 January 2023
Many thanks for sharing such positive feedback regarding the service here at Downend Health Group, it is much appreciated. Please be assured your comments have been shared with the Downend Health Group Team.
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Review titled Kind, friendly and accessible
Rated 5 stars out of 5
by Julie Portingale - Posted on 13 January 2023
I've been a patient of Willows for over 40 years, which has now merged and become one half of Downend Health group with Christchurch Medical Practice. Today I needed an emergency appointment. As instructed, I called bang on 8am, I got an engaged tone for 6 minutes, then I joined the waiting line in position 6, 10 minutes later I had a same day appointment, with a female Dr as requested all before lunchtime. Both the receptionist and the Dr that I later went to see were lovely and I'm very pleased to be a member of DhG
Visited January 2023
Review titled The Downend Health Group
Replied on 16 January 2023
Thank you for taking the time to share your feedback regarding your recent experience when needing to secure an emergency appointment, your positive comments are very much appreciated by the Downend Health Group Team.
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Review titled Good Practice
Rated 5 stars out of 5
by Julie Hunt - Posted on 23 December 2022
I had to speak to the Medicines Management Team about my medication as I am having problems with getting one of the items and I actually ran out and was desperate. I spoke to 6 different pharmacies. The lady I spoke to in the team was extremely helpful and polite and through her I was able to find a pharmacy that had a few boxes left for me. Just want to thank her for her help and putting my mind at ease.
Visited December 2022
Review titled The Downend Health Group
Replied on 05 January 2023
Many thanks for informing the Practice of your recent experience when dealing with our Medicine Management Team. It is good to hear you are happy with the service you received and your feedback is most appreciated.
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Review titled Medicine Management Team
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2022
Spoke to a very helpful, patient and understanding lady today (shame I'm not allowed to give her name!} She answered all my questions regarding my elderly father and his medication - and I had quite a few!!! Excellent experience. Thanks
Visited December 2022
Review titled The Downend Health Group
Replied on 22 December 2022
Thank you for taking the time to provide your feedback , positive feedback is greatly received and is very much appreciated. Please be assured your comments will be fed back to the relevant Team.
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Review titled Super helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2022
I desperately needed a doctor to see my son who was struggling, they were no appointments but one receptionist went above and beyond to ensure that a doctor was able to call me then arrange an appointment for him. I was very grateful as I know how much pressure they are under, with no faults of their own. I wouldn’t go anywhere else
Visited November 2022
Review titled The Downend Health Group
Replied on 21 November 2022
We appreciate that you have taken the time to provide such positive feedback. Please be assured your comments will be passed on to the Reception Team.
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Review titled Obtaining test results
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2022
The published time to call for test results is after 11:00am but after 1 minute 40 seconds of pre-recorded message for options, you will be told to call after 11:30am.
Visited November 2022
Review titled The Downend Health Group
Replied on 14 November 2022
Thank you for your feedback. We have checked our website and can confirm that the incorrect time has been published, this is now in the process of being corrected. Please be assured our in-surgery information is reading correctly. Please accept our apologies for the frustration you have been cause as a result of this error.