The Deepings Practice - Ratings and reviews
Reviews
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Review titled 2- 3 weeks for a telephone appointment
Rated 1 star out of 5
by David J - Posted on 16 April 2024
Absolutely ridiculous that working people can’t get an appointment - we get put on a waiting list just for a telephone appointment. Then with your staff giving the wrong info to patients they then have to wait again another 3 weeks for another phone call to try again for a simple blood test !! You should be ashamed of your service ! Your mistake , you should sort it but you don’t care
Visited April 2024
Review titled The Deepings Practice
Replied on 17 April 2024
Dear Patient, Thank you for taking the time to post your feedback. We understand the frustration patients feel with accessing appointments and the perception that our practice is unable to help, however, we must work to safe limits set by the BMA for patient contacts within the clinics. We are unable to comment on incorrect information given as we would require patient information to investigate this. This is not the forum to do this and I would ask that you contact us directly at feedback.deepingspractice@nhs.net The Deepings Practice is under considerable pressure and we are aware that it is affecting the access. Unfortunately, the issues affecting General Practice are not resolvable by Practices themselves. The NHS is under considerable pressure. Secondary Care waiting times are in excess of 2 years and this is pushing more and more work into General Practice which is not resourced by the Government. GP numbers in England continue to fall due to a demoralised workforce. Funding for General Practice has fallen and continues to fall. The British Medical Association provide more detailed information regarding the current pressures: https://www.bma.org.uk/advice-and-support/gp-practices/managing-workload/safe-working-in-general-practice https://www.bma.org.uk/advice-and-support/nhs-delivery-and-workforce/pressures/pressures-in-general-practice-data-analysis We ask for your support by bringing your concerns to the attention of your MP and ask that you to apply pressure to politicians to support General Practice before it is too late and the service is lost. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Drug Review
Rated 2 stars out of 5
by Gary Barker - Posted on 20 April 2024
Got a message & email telling me I would have a drug review on 19/04/2024. No time given. Went onto NHS app on 19/04/2024 to see tel appointment with named pharmacist at 2:30pm. Never recieved phone call. App shows that appointment is complete...............
Visited April 2024
The Deepings Practice has not yet replied.
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Review titled Refusal of medical treatment for my child
by Anonymous - Posted on 04 April 2024
I have tried 3 days in a row to get at least a phone call with a doctor for my son. We have had to call 111 as he got worse and they left notes to say he needs to see the gp. Called the surgery to be told for the third day in a row he can’t be seen take him to a&e or call 111 again . They simply do not want to see patients would rather just fob you off to a&e so they don’t have to deal with you!!! Refusing medical treatment to a child is disgusting
Visited April 2024
Review titled The Deepings Practice
Replied on 17 April 2024
Dear Patient, Thank you for taking the time to post your feedback. We understand the frustration patients feel with accessing appointments and the perception that our practice is unable to help, however, we must work to safe limits set by the BMA for patient contacts within the clinics. We keep a measure of same day, urgent appointments back each day for patients with urgent problems, but as you can imagine these fill up quickly, and once we are at capacity with no further on the day appointments to offer, we would signpost patients to the most suitable service based on their symptoms and the urgency they feel they need to be seen. NHS111, urgent treatment centres and minor injuries are services in place for these patients, a pharmacy may also be able to help patients. The Deepings Practice does not have the capacity to be an urgent treatment centre. As above, we will, where possible offer the patient a same day urgent appointment if we have availability. However, the services mentioned above are available for urgent conditions. The Deepings Practice is under considerable pressure and we are aware that is is affecting the access. Unfortunately, the issues affecting General Practice are not resolvable by Practices themselves. The NHS is under considerable pressure. Secondary Care waiting times are in excess of 2 years and this is pushing more and more work into General Practice which is not resourced by the Government. GP numbers in England continue to fall due to a demoralised workforce. Funding for General Practice has fallen and continues to fall. The British Medical Association provide more detailed information regarding the current pressures: https://www.bma.org.uk/advice-and-support/gp-practices/managing-workload/safe-working-in-general-practice https://www.bma.org.uk/advice-and-support/nhs-delivery-and-workforce/pressures/pressures-in-general-practice-data-analysis We ask for your support by bringing your concerns to the attention of your MP and ask that you to apply pressure to politicians to support General Practice before it is too late and the service is lost. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Helpful and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
Appointment exactly on time. Procedure carried out with care. Very helpful staff and comfortable facilities
Visited April 2024
The Deepings Practice has not yet replied.
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Review titled Fantastic practice and staff!
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
I was referred here for minor surgery the booking team, receptionists and Health care assistant and surgeon were amazing cannot fault the care I received.
Visited April 2024
The Deepings Practice has not yet replied.
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Review titled Friendly and efficient
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2024
I called early in the morning and though it took some time to access the queue, once in it there was regular information and it moved quickly. Professional and friendly receptionist with prompt call back from a GP. The GP was reassuring, took time to listen, and offered options for treatment, then described a clear plan of care. Also gave advice of how to get a follow up appointment if needed.
Visited March 2024
Review titled The Deepings Practice
Replied on 17 April 2024
Dear Patient, Thank you for posting your feedback of the Deepings Practice, along with your kind words. Your comments will be shared with the full practice team. Kind Regards Claire Deputy Practice Manager
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Review titled Unacceptable
Rated 1 star out of 5
by Anon - Posted on 09 March 2024
This practice is a disgrace. Waiting for phone call following blood test results for over 4 weeks and then on the day of the telephone appointment (a Saturday) they didn’t even bother ringing and no one to get hold of! Have also waiting for certain medication needed for months and rude unhelpful receptionists. Doctors also found sitting on desk at private hospital in Peterborough when you can’t get NHS appointments with them for love nor money! This is people’s lives!
Visited March 2024
Review titled The Deepings Practice
Replied on 17 April 2024
Dear patient, We are very sorry to read your review, which we received at 11:23am on Saturday 9th March. I can confirm our Saturday clinics run until 12 midday and on this particular day all appointments were attended / telephone calls made. You have made some remarks that I would like to investigate and I would ask you contact me directly at feedback.deepingspractice@nhs.net with further information for the opportunity for us to investigate your comments and provide a full response to you. Kind Regards Claire Deputy Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Kim Davis - Posted on 18 March 2024
Went today for microsuction. Very straightforward and all sorted in a short time. The nurse was very good and efficient
Visited March 2024
Review titled The Deepings Practice
Replied on 17 April 2024
Dear Ms Davis, Thank you for posting your feedback of the Deepings Practice, along with your kind words. Your comments will be shared with the full practice team. Kind Regards Claire Deputy Practice Manager
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Review titled Failed appointment- no call
Rated 2 stars out of 5
by SHANE HOLMES - Posted on 28 March 2024
I had to wait for nearly 3 weeks for a telephone appointment and then no call. No message nor any reason for not calling. I am left not knowing why the surgery arranged this appointment just not good enough,
Visited March 2024
Review titled The Deepings Practice
Replied on 28 March 2024
Dear Mr Holmes, Thank you for your review. As per our communication to you directly just now I trust we have resolved this for you. Kind Regards Claire Assistant Practice Manager
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Review titled Very good concern
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
Listened to me, treated my condition with new treatments, well impressed with attitude and follow up treatment if necessary.
Visited February 2024
Review titled The Deepings Practice
Replied on 28 February 2024
Dear Patient Thank you very much for taking the time to leave your review of the Deepings Practice, it is very much appreciated. It is wonderful to read your comments, which I will share with the full practice team. Kind Regards Claire Assistant Practice Manager