The Deepings Practice - Ratings and reviews
Reviews
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Review titled Same day appointment
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2024
My surgery (Not the Deepings) made an appointment for me at Deeping practice for a suspected chest infection. I was seen the same day, at the time the appointment was booked for. I was examined and medication issued. The clinician was very thorough and I am grateful for her time.
Visited February 2024
Review titled The Deepings Practice
Replied on 28 February 2024
Dear Patient Thank you very much for taking the time to leave your review of the Deepings Practice, it is very much appreciated. It is wonderful to read your comments following your appointment with our clinician in our ARI hub. I will share your comments with the wider practice team, and we hope you are feeling much better. Kind Regards Claire Assistant Practice Manager
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Review titled Superb treatment
Rated 5 stars out of 5
by Mike Parsons - Posted on 15 February 2024
Excellent service. Plenty of time. Lots of positive conversation. Left surgery feeling much better about my future mental health
Visited February 2024
Review titled The Deepings Practice
Replied on 28 February 2024
Dear Mr Parsons, Thank you very much for taking the time to leave your review of the Deepings Practice. It is wonderful to read your comments, which I will share with the full practice team. I am very pleased to hear you are feeling much better about your future health. Kind Regards Claire Assistant Practice Manager
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
Telephone Medical review appointment booked a month previously didn’t happen, contacted the practice, no apology just wait it may happen sometime during the day. Unacceptable service
Visited January 2024
Review titled The Deepings Practice
Replied on 07 February 2024
Dear patient, Thank you for taking the time to review the practice. I would welcome you to contact the practice at feedback.deepingspractice@nhs.net with your personal information to enable us to look into this further for you, and provide a response. Kind Regards Claire Assistant Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Marje Armstrong - Posted on 10 January 2024
I have been quite critical of The Deepings Practice recently having experienced poor service particularly around getting appointments but today I had a telephone appointment with the musculoskeletal clinic who referred me to Stamford for an X-ray. Within 2 hours of our original conversation the practitioner rang me back with results. What fantastic service from surgery and hospital. She was very helpful and informative recognising that my concern was about a long haul flight next week. I can now go on holiday with good advice and reassurance knowing that I will be able to see her when I get back. Thank you
Visited January 2024
Review titled The Deepings Practice
Replied on 28 February 2024
Dear Mrs Armstrong, Thank you very much for taking the time to write a review. We are very pleased to hear of the excellent service we have provided you. We will pass this feedback onto the clinician involved in your care. We hope you had a fantastic holiday and that you are feeling much better now. Kind Regards Claire Assistant Practice Manager
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Review titled Magnificent professional staff
Rated 5 stars out of 5
by Robin Howard William Jones - Posted on 16 January 2024
I had cause to visit the practice on three occasions between December 21 and January 15. On each occasion I found the staff, from the booking desk receptionist to the six nurses and doctor who attended me, and the dispensary staff, were superb in the accommodating and very helpful discharge of their professional duties. Each of them showed they are a credit to the practice and the district that it serves.
Visited January 2024
Review titled The Deepings Practice
Replied on 07 February 2024
Dear Mr Jones, Thank you very much for taking the time to review the Deepings Practice. It is wonderful to receive your feedback, which I will of course share with the wider practice team. Kind Regards Claire Assistant Practice Manager
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Review titled Diabetes review
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2023
My recent diabetes review was conducted very well despite confusing text messages from the practice on times and whom I was to see. These confusing texts contributed to my blood pressure being high during the review! Surley checks before sending text appointments may assist both patients & medical staff in avoiding confusion, and sometimes annoyance, when attending Face to Face appointments at the practice.
Visited December 2023
Review titled The Deepings Practice
Replied on 19 December 2023
Dear patient, Thank you for your review. We are pleased to hear you were happy with your review, albeit, it is regrettable to read of the issues with the sms messages regarding your appointment. To help us understand this further, I Would ask you contact us with your details to enable us to look into this for you. Kind Regards Claire Assistant Practice Manager
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2023
I have tried to get an appointment for my now 11 week old baby for several weeks with no luck. They have booked me an appointment for the 8th of January (3 weeks after the date I called) which I feel really isn’t good enough. We were advised to ring 111 or go to a walk in centre which we did. The walk in centre is only nurse led so they are not able to help and advised we can only see a GP. I think it is disgraceful that an 11 week old baby does not get priority and they are not able to offer an appointments sooner than 3 weeks. Meanwhile my son is in pain and constantly uncomfortable and my doctors won’t do anything!!
Visited December 2023
Review titled The Deepings Practice
Replied on 07 February 2024
Dear Patient, Thank you for your feedback. As you have posted anonymously we are unable to look into this in more detail for you. We would welcome you to contact us at feedback.deepingspractice@nhs.net so we can investigate this. In May 2023, the practice needed to alter the appointments system in line with changes to the core GP contract, this resulted in an increase of routine appointments being offered and being booked in the future, but less on the day capacity to offer patients. This was advertised to patients quite extensively. When a patient contacts the practice for a non-urgent routine appointment, we aim to book this appointment within 14 days. If the patient is requesting a specific GP, or a specific day / time, there can be a longer wait for this appointment. This will be at the discretion of the patient if they wish to wait or accept an earlier appointment with a different clinician or on a different day. We also do keep a measure of same day, urgent appointments back each day for patients with more urgent problems, but as you can imagine these fill up quickly, and once we are at capacity with no further on the day appointments to offer, we would signpost patients to the most suitable service based on their symptoms and the urgency they feel they need to be seen. NHS111, urgent treatment centres, minor injuries are services in place for these patients, a pharmacy may also be able to help patients. If a patient refuses one of these services, then we would offer a routine appointment. We also do have priority appointments to offer daily for under 2 year olds. As per the GP contract, we do not ask patients to call us back the following day. If we have no routine appointments to offer, we add patients to a waiting list and we contact the patient once we have a suitable appointment slot to offer them. We understand that this response may not alleviate the frustration and inconvenience you have experienced , I do hope it has reassured you to the different options available for patients to book appointments, and the anticipated wait times, and signposting we may have to do. Kind Regards Claire Assistant Practice Manager
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Review titled Communication issues between administrators
Rated 1 star out of 5
by Anne stacey - Posted on 22 November 2023
Recently been in hospital following serious illness and after discharge tried to obtain a Fit Note to hand to employer, this proved almost an impossible task for the surgery to do. The one issued did not detail condition that was listed on hospital discharge letter and they seem incompetent to complete this request, I’m very surprised by the lack of empathy and support given when patients are trying to recover from serious illness and they almost are provoking in there response to cause issues for your employer by offering an inaccurate, sloppy detailed fit note just because they can’t be bothered!! Very poor service to our community by this place !!
Visited November 2023
Review titled The Deepings Practice
Replied on 19 December 2023
Dear Ms Stacey, Thank you for your review. I am sorry to hear of your recent hospital admittance and the frustration you have had with obtaining your fit note. It is the responsibility of the hospital staff to issue sick notes for a period of stay in hospital and the ‘expected’ recovery time afterwards. This certificate should be obtained before you are discharged from hospital. This is to avoid unnecessary referrals to GPs solely for the purpose of sickness certification. Kind Regards Claire Assistant Practice Manager
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Review titled Lovely staff, clean welcoming practice.
Rated 5 stars out of 5
by Matthew Pearson - Posted on 10 November 2023
Only gripe is time to get an appointment but I think that’s happening everywhere recently. Apart from that extremely happy
Visited November 2023
Review titled The Deepings Practice
Replied on 19 December 2023
Dear Mr Pearson, Thank you for taking the time to share your feedback. We are very pleased to hear your positive comments. Kind Regards Claire Assistant Practice Manager
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Review titled cancelled appointments
Rated 2 stars out of 5
by Claire Hall - Posted on 03 November 2023
I have recently had 2 MSK appointments cancelled without being told and why. I had one a few weeks ago where i waited in my house for hours and had no call, and was due to have one today from 12-2pm (3/11/23) and no call. I rang up and was told they had cancelled the appointment for my daughter as she was 14, even though my doctor i saw this week told me to she had referred my daughter Sophie Hall for physio and that i should book the appointment. Why did the MSK team not do the decent thing and let me know what was going on, not to just cancel it without any notice. I have been waiting for the call for nothing to happen, so had to phone up and waste my time and the receptions time to resolve this. The practice go on about patients missing appointments and not letting them know they are not coming so i wouldn't expect an employee at the practice to do the same and it appears you don't practice what you preach!. I am now left very frustrated and this issue is now going round in circles getting nowhere. The receptionist was very helpful trying to sort it out today but this was not their issue to sort out. An appointment was made but now have to wait another few weeks to have a call, and no doubt for no one to call me again!. This is such a frustrating process and needs to be looked at. Thanks Claire
Visited November 2023
Review titled The Deepings Practice
Replied on 28 February 2024
Dear Mrs Hall, Thank you for taking the time to leave a review. We are very sorry to hear of your frustrations with our processes. Unfortunately, we are unable to discuss personal complaints via this platform, however if you would like to contact us directly we would be happy to respond to your concerns feedback.deepingspractice@nhs.net Kind Regards Claire Assistant Practice Manager