The Arch Medical Practice
Hulme Medical Centre, 175 Royce Road, Hulme, Manchester, Greater Manchester, M15 5TJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Arch Medical Practice.
Reviews
-
Review titled Nothing but problems
Rated 1 star out of 5
by Alison - Posted on 14 June 2022
I am supposed to have a simple injection every 3 months due to a medical condition. Never had an issue with this until the last 3-4 times. Nurses either refusing to do it on the day, or prescriptions for the medication not even being sent in the first place. I went to my local pharaoh to pick up the medication only to be told that they never received any prescriptions from the practice. I then phoned the practice and was told the medication was already there. I get there on time to then be told that actually it’s not and the pharmacy next door has it. But no, it doesn’t have it (what it does have is extremely rude staff, however). What an absolute joke. At least I managed to get the prescription from them so at least this time I will actually get my medication and will sadly have to try and administer it myself, which isn’t safe but it’s definitely better than relying on this joke of a practice.
Visited June 2022
Review titled The Arch Medical Practice
Replied on 15 June 2022
Dear Alison I am sorry you feel we only deserve 1 star but we thank you for taking the time to leave us your review and providing feedback of your experience at the surgery. We are sorry to learn of your experiences in trying to receive your 3 monthly injection for the last 3 or 4 times. We would like to investigate your issues fully but we are unable to do this as we are unable to extract the full details from the information in your review. Please can you contact the surgery and ask to speak with the Practice Manager - Sharon McQuillan. This will allow us to investigate the issues and make any changes where we can to prevent this happening again or to others. Kind regards
-
Review titled Amazing Understanding Compassionate Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2022
I have long term medical conditions and mental health issues and I honestly can’t praise this practice enough. Especially my GP she has been amazing and made sure I have been looked after even during the recent worldwide pandemic and lockdowns I wasn’t over looked. A Big Thank you to all of the Staff at the Arch.
Visited June 2022
Review titled The Arch Medical Practice
Replied on 29 June 2022
Dear Patient We thank you for your 5 star review and for taking the time to leave your positive feedback. We really appreciate your comments. I will share your comments with our teams. Kind regards
-
Review titled Compassionate, Caring Practice & Team
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2022
I have been a patient at the practice for decades now and I have to say I have nothing but praise for this Practice and it’s staff. Especially with regards to my daughters care. She suffers with a number of ongoing health problems as well as mental health issues and learning difficulties (all of these issues were spotted & diagnosed by the practice). Both mine and my daughters health took a turn for the worst during the Covid pandemic but that did not reflect or alter the level of care and attention that we received during this time. In fact I would say the practice and all of it’s staff worked even harder to look after their patients and make sure their physical and mental health needs were all looked after. So thank you so much for all the extra work you did and continue to do everyday it is highly appreciated.
Visited June 2022
Review titled The Arch Medical Practice
Replied on 29 June 2022
Dear Patient We thank you for your 5 star review and for taking the time to leave us your positive comments and feedback. We really appreciate your comments and I will share these with our practice teams. Kind regards
-
Review titled Very good administration issues actioned immediately
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2022
Today I had a very pleasant and positive experience at Hulme Surgery. Two colleagues were able to help me and provide the relevant paperwork I needed ASAP. Both members of staff were accommodating and quickly sorted out my enquiry. A professional and friendly turnaround making it a pleasant experience.
Visited June 2022
Review titled The Arch Medical Practice
Replied on 29 June 2022
Dear Patient We thank you for your 5 star review and for taking the time to leave us your positive comments and feedback. We really appreciate your comments and I will share these with our practice teams. Kind regards