The Allum Medical Centre
Fairlop Road, Leytonstone, London, Greater London, E11 1BNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Allum Medical Centre.
Reviews
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Review titled No doctors!
Rated 5 stars out of 5
by Mr David Millar - Posted on 04 June 2024
Joined the practice over a month ago as a Asthma patient. Tried multiple times to see a doctor and even have a asthma review without success. I told the practice I am asthmatic and have a chest infection and need some antibiotics to help clear, and unable to help without seeing a doctor which you can't do. Very old fashioned system with the 8am doctor scramble to get a doctors appointment. They want new patients as they get paid well for each one, but just do not have the doctors for the amount of patients they have. Feel like gone back in time as thought the 8am scramble was in the past! Do not join as a new patient, they have too many patients already and you will not get an appointment.
Visited June 2024
Review titled The Allum Medical Centre
Replied on 04 June 2024
Dear Mr Millar Thank you for your feedback. I apologise for any upset that this might have caused you. I have tried to contact you and have left a message for you to contact the Surgery so that we can help in anyway that we can. Regards Gill Charters Governance Lead
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Review titled Really good first experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
Pleased to have joined practice based on first experience. Seen on time, very pleasant and reassuring nurse.
Visited May 2024
Review titled The Allum Medical Centre
Replied on 04 June 2024
Dear Patient Welcome to our Practice! Thank you for your valuable comments which will be fed back to our nurse. Regards Gill Charters Governance Lead
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Review titled Great Practice
Rated 5 stars out of 5
by Garfield Williams - Posted on 04 May 2024
Easy to make appointment to see doctor very professional listens well finds the time to listen and very reassuring with diagnosis
Visited May 2024
Review titled The Allum Medical Centre
Replied on 13 May 2024
Dear Garfield Thank you very much for taking the time to leave your feedback. We really appreciate your kind review. With best wishes Gill Charters Governance Lead
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Review titled Frustrating and demoralising
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
My partner’s regular prescription requests have apparently not been received again (although her email once again confirms that they were sent) This has happened often enough that she has started sending redundant requests from multiple email accounts to ensure that they actually get one, but apparently even this is not sufficient. As no confirmation of receipt is ever sent we have no way of knowing whether the request is successful until waiting three days to see if comes through to the pharmacy. If, as in this case it has not, the practice offers no help or recourse other than to call back after the weekend and put the request through again, adding potentially another week to the process. Meanwhile her medication has run out, and she is forced into withdrawal without any consideration for her health or safety. This happens over and over again and nothing is ever done to improve the situation or prevent it from happening again.
Visited May 2024
Review titled The Allum Medical Centre
Replied on 13 May 2024
Dear Patient Thank you for your feedback. I sincerely apologise for the upset that this must have caused your partner. Please can you ask her to contact me at the Surgery direct so that I can look into this for you. With best wishes Gill Charters Governance Lead
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Review titled Easy text online booking system
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
Very easy to book using an online booking system after receiving a text. There was no wait time and the nurse was great. Thanks!
Visited April 2024
Review titled The Allum Medical Centre
Replied on 18 April 2024
Dear Patient Thank you so much for your kind review and taking the time to pass your feedback to us. Regards Gill Charters Governance Lead
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Review titled Great
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
I have appointment with the nurse lady I was the best women ever. Thank you very much for your kind and respect.
Visited March 2024
Review titled The Allum Medical Centre
Replied on 12 March 2024
Dear Patient Thank you for your kind review. I will make sure that our Nurse receives this. With best wishes Gill Charters Governance Lead
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Review titled Outstanding Service
Rated 5 stars out of 5
by Nora - Posted on 06 March 2024
Just registered with the Allum centre. I’ve seen 3 nurses so far very kind , professional and respectful. Can’t ask for better.
Visited March 2024
Review titled The Allum Medical Centre
Replied on 07 March 2024
Dear Nora Thank you for your kind feedback. We are extremely grateful for your comments and these will be passed on. With best wishes Gill Charters Governance Lead
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Review titled Great practice nurse
Rated 4 stars out of 5
by Carmela Crute Jones - Posted on 14 March 2024
The practice nurse treated my wounds from surgery with care and gentleness. She was efficient and knowledgeable. She was on time and very sympathetic.
Visited March 2024
Review titled The Allum Medical Centre
Replied on 18 March 2024
Dear Carmela Thank you for your feedback and taking the time to do so. I will be passing this review on to our nurse. with best wishes Gill Charters Governance Lead
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Review titled Great treatment
Rated 5 stars out of 5
by Lucie - Posted on 12 March 2024
Staff was very friendly, talked me through the procedure and checked if I’m comfortable throughout the whole process. She has shown a great care, understanding and empathy. It’s great to see staff being passionate and caring in their job.
Visited March 2024
Review titled The Allum Medical Centre
Replied on 12 March 2024
Dear Lucie Thank you for your lovely feedback. I will definitely pass this on to our Nurse. With best wishes Gill Charters Governance Lead
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Review titled The Practice everyone needs
Rated 5 stars out of 5
by Flore - Posted on 27 March 2024
I had the greatest experience earlier today during my visit at the practice to see the Nurse. Usually you would imagine going in and out within less than 10 mins but with this practice, people’s well-being actually count! The practice is welcoming, friendly and considerate. By the time you have finished, you are well informed and fully confident about the advice you received. Great place to go, to feel good instantly.
Visited March 2024
Review titled The Allum Medical Centre
Replied on 28 March 2024
Dear Flore Thank you so much for such a lovely review!! It is always heart warming when patients take the time to give such lovely reviews. The nurse concerned will be very happy. Regards Gill Charters Governance Lead