Tessa Jowell GP Surgery
72H East Dulwich Grove, London, SE22 8EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Munise A - Posted on 18 August 2023
I registered at the surgery for number of years and always received best health care service. All clinicians and admin staff are very helpful and professional. I would highly recommend this GP practise.
Visited June 2023
Review titled Tessa Jowell GP Surgery
Replied on 22 August 2023
Dear patient, I would like to thank you for providing positive feedback about the Tessa Jowell Practice. Your feedback is valuable and has been shared with the staff. Regards Manager Tessa Jowell GP surgery
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Review titled Updated review
Rated 3 stars out of 5
by Alan Bailey - Posted on 08 March 2023
Having looked into the problem of appointments I have done some, not very scientific, research and found that getting appointments seems to be a pretty widespread problem. Media and press reports bear this out, so it appears to be a problem created by NHS policy. Therefore the practice is perhaps only acting with the tools available, so I have upgraded my review to neutral. The problem appears to be the implementation of the Askmygp system which allows a quota system as well as limiting the time people are allowed to book appointments. If the quota is met on one day, the patient is then forced to start the appointments process anew each day until they hit the jackpot and get an appointment. This appears to be a self defeating system whereby if the surgery is unable to meet it’s daily quota the number of patients in the queue will increase each day. Having said all of this my experience at the surgery is positive, but that may in part be because it appears to have very few patients on the premises whenever I have visited for routine tests.
Visited March 2023
Review titled Tessa Jowell GP Surgery
Replied on 17 August 2023
Dear patient, I would like to thank you for providing positive feedback about the Tessa Jowell Practice. Your feedback is valuable and has been shared with the staff. Regards Manager Tessa Jowell GP surgery
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Review titled Appointment system does not work
Rated 2 stars out of 5
by Marion Peckett - Posted on 02 January 2024
Evergreen app does not support patient...cannot make an urgent appt through app or by phone..app 15 min window of opportunity does not support the patient, have then waited over 12 mins on phone...hoping for call back. May have to resort to 111
Visited January 2023
Review titled Tessa Jowell GP Surgery
Replied on 19 January 2024
We sincerely apologize for any inconvenience you may have experienced during your recent experience with our GP practice. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your concerns. We would like to assure you that your comments have been taken seriously, and we are actively addressing the issues raised as your insights are crucial in helping us improve our service if you did not receive your call back please do contact the practice management team directly by calling us directly and we will review this even further. We look forward to the opportunity to address your concerns and enhance your future interactions with our practice. Best regards, Practice Management
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Review titled Impossible to even raise a request to speak to GP
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
I have been trying for weeks to raise a request to speak to a GP. Every time I do so the practice is offline. Even at 8am. Practice staff do not wish to help and simply have a tough luck attitude, or tell you to call 111 or go to a&e. Basically impossible to get any kind of contact with a medical professional as they close their online portal at 8:01 despite being allegedly open for requests until 12pm everyday. They also refuse to give practice manager contact details out at all.
Visited December 2022
Review titled Tessa Jowell GP Surgery
Replied on 16 January 2023
Dear Patient, I'm sorry to hear about your negative experience with our practise. We would want to speak with you in order to obtain further feedback in a bid to improve our service. Please contact 020 8194 7600 and ask to speak with the Practice Manager. Thank you,
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Review titled Impossible to get medical care
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
I visited for tests months ago, and have been trying to get the results ever since. Nobody ever answers the phone and the connection to NHS services does not work. Useless
Visited June 2022
To report this as unsuitable, please contact the service desk
Review titled Tessa Jowell GP Surgery
Replied on 16 January 2023
Dear Patient, I'm sorry to hear about your negative experience with our practise. We would want to speak with you in order to obtain further feedback in a bid to improve our service. Please contact 020 8194 7600 and ask to speak with the Practice Manager. Thank you,
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Review titled Great Practice - Not
Rated 1 star out of 5
by Anonymous - Posted on 25 June 2022
Over the last week I have been trying to make contact with the Tessa Jowell Surgery by phone and online. The phones are constantly on voicemail and the online is offline. There seems to a shortage of both receptionists and GP's. I wonder if anyone gets does actually get through? I am a 64 year old man seeking a blood test for glucose and prostrate cancer - that is my priority. They seem to want me to offer me an HIV test - have they lost their minds? Why is it they have resources for things we don't need and don't have resources for what we do need. The GP surgery and the NHS have been lost in the last 2 years and I fear this is the 'new normal'.
Visited June 2022
Review titled Tessa Jowell GP Surgery
Replied on 21 July 2022
Dear patient, Please accept my sincere apology for the delay in responding to you . I am very sorry that you were unable to make contact to contact the surgery. We always aspire to provide high quality patient care at Tessa Jowell GP Surgery, but it was not the case this time. please accept my apology for the inconvenience caused. I would like to discuss this matter with you, please can you email the practice management team at souccg.tjgp@nhs.net Kind regards Practice Manager Tessa Jowell GP surgery