Tavyside Health Centre
Abbey Rise, Tavistock, Devon, PL19 9FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionists are always rude and unhelpful
Rated 2 stars out of 5
by Emma - Posted on 12 August 2022
I hate phoning tavyside health centre, the receptionists are so rude, they have a terrible attitude. Generally come across like they don't want to help and can't help at all. I don't really know what they do to be honest, they don't act helpful or supportive. They just seem to forget that they are dealing with some really poorly people, or what situation people may be in. I wish I could just deal with the people at Lifton all the time they are lovely!
Visited July 2022
Review titled Tavyside Health Centre
Replied on 15 August 2022
Dear Emma Thank you for your feedback. My name is Jonathan and I am the Operations Lead at Tavyside Health Centre. I am sorry to hear of the issues you have encountered whilst contacting our team, this is not the service we want to provide. We want patients to find us approachable, empathetic and be met with a helpful and smiley face. As you know, all calls are recorded for training and monitoring purposes and I would very much like to listen to the call you had with our team so we can provide further training where required. Would you be able to contact myself on either d-icb.tavyside@nhs.net or 01822 613517. I do have to highlight that all the staff who work at Lifton surgery, do so on a rotational basis and are the same members of staff who operate the phones at Tavyside. Kind regards Jonathan Operations Lead
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Review titled Appalling Customer Service
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2022
Ordered a repeat prescription online which the system failed to notify me about. When I rang the surgery to query the whereabouts of the prescription and why I hadn't been notified the response was an extremely flippant "you should know that prescriptions are ready within 3-5 days". For someone that uses the service regulaly this may be the case but for people like me using the service for the first time it was not obvious. My prescription was automatically sent to Tavyside's pharmacy which is terribly slow with huge queues at all times so I decided to collect at 7:30am when the pharmacy opens. The pharmacist didn't arrive until 7:40am and offered no appology for his late arrival. There is no excuse for poor communication in this day and age and the common courtesy of an apology for late opening costs nothing and would go a long way to relieving frustration.
Visited June 2022
Review titled Tavyside Health Centre
Replied on 19 July 2022
Dear Patient Thank you for your feedback. Unfortunately, we have no control over GP Online Services as they are third party applications. I do apologise for the experience you encountered when speaking with our reception team. This will be fed back to the reception manager. Tavyside Pharmacy are an independently run chemist not owned by the surgery, I would suggest contacting them separately on 01822 617894 or by visiting their website https://tavysidepharmacy.co.uk/. Should you wish to discuss this further, please do not hesitate to contact me on 01822 613517. Kind regards Jonathan Operations Lead