St Bartholomews & Hollow Way Med Centre
Manzil Way, Cowley Road, Oxford, OX4 1XBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about St Bartholomews & Hollow Way Med Centre.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
Went in for an injection and a hypertension review. The nurse was cheerful and patient with me. She always gives a written reminder of the date I should book my next B12 injection.
Visited May 2023
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 20 May 2023
Thank you for taking the time to give us your feedback. It is always lovely for the team to read such positive comments.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Lesley Hayes - Posted on 31 May 2023
I am always able to get an appointment when I want one, and choose which doctor suits me best. Appointments are generally on time, and if I have to wait I don’t mind because the doctors give me as much time with them as I need to explain the issue and examine me thoroughly and always with the utmost respect and kindness. If ever there is need for a referral it is done quickly and easily. I feel very lucky that this is my local GP surgery.
Visited May 2023
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 01 June 2023
Good Morning Lesley, Thank you for taking the time to leave your review, it is always a real boost to everyone to read such positive comments. The team work hard to provide the best care possible to all our patients and reading your review will be a great start to everyone's day.
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Review titled Very happy with this GP practice
Rated 5 stars out of 5
by Nadia Clarke - Posted on 02 March 2023
Highly recommending GP practice. Do not hesitate to register with this GP practice. The practice has enough tightly trained staff waiting time for an appointment is minimum for Oxford.
Visited March 2023
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 07 March 2023
Thank you for your review Nadia, it is always good to read positive feedback. The whole team work hard to provide a good service and it is always appreciated when this is acknowledged.
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Review titled Simply awful
Rated 1 star out of 5
by Edwin Father - Posted on 10 March 2023
This practice bought out our former practice of South Oxford Health Centre and we have been trying to appreciate St Bartholemew's for 3 years now. That said, the service we receive as a family of five (including 3 young children) has been consistently awful. It is rarely possible to speak to a doctor. Telephone appointments with nurses and paramedics (for which no appointment time is given) are simply made. We are then told to diagnose one another over the phone. On the rare occasion that a prescription is agreed, the paramedics/nurses need to send this for approval by a senior paramedic or a duty doctor who then promptly changes the medications which makes for a nasty surprise when we go to collect the medication from the pharmacy. Often, the prescription is not even there. If we ask to see a doctor (e.g. for our ailing 3-year-old), we are often told that the doctors are too busy. This practice is too big and they certainly don't care about their patients.
Visited March 2023
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 14 March 2023
Dear Patient Thank you for taking the time to provide us with feedback. We are sorry to read that you feel our service is not as you would wish. I will try to address the points that you have raised. As things stand as I write this response, the first routine telephone consultations with a GP are available to book from this Friday and with face to face consultations available from Tuesday next week. A duty Dr is always available during the surgery opening hours for urgent medical concerns. You certainly shouldn't be told that a GP is "too busy" to see anyone. With more specific information we would be able to look into this more closely, listen to call recordings and use any such instance for staff training. Telephone appointments are not given a specified time but will be booked either for the morning or afternoon session. As in many practices the GPs are supported with minor illness care by Advanced Nurse practitioners and or paramedics, in some cases a GP will need to sign off on medication if the clinician themselves is not a prescriber and they will only prescribe medication if they feel it is warranted. With regards to changes in the medication or a prescription not being at the pharmacy we would need to have more details to be able to look into a specific instance to confirm why there had been a delay or a change in medication. We agree that we are a large practice but this means we have a large clinical skill set to draw from. We don't agree that we don't care about our patients. Our patients are at the fore front of all that we do and the team are constantly striving to provide the best care that we can. If you would like to get in touch with me directly at the practice with the specific details of your concerns, either via our website or by telephone then we will be able to investigate and respond with our findings. Kind regards Jo Hearle Deputy Practice Manager
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Review titled All Good
Rated 5 stars out of 5
by David Bennett - Posted on 04 January 2023
Appointment arranged at v short notice Dr was very meticulous and thorough as well as having a friendly manner The follow ups have happened very quickly All on all a good and comforting experience
Visited January 2023
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 10 January 2023
Thank you for taking the time to leave your comments, they are very much appreciated. The team do work really hard to provide the best care that they can for our patients and it is always lovely to read positive feedback. We hope that your health continues to improve.
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Review titled Excellent practice
Rated 5 stars out of 5
by Shahinaz El-Aghoury - Posted on 21 January 2023
I have been using St Bartholomew's since 1998 and it never failed me. It has great communication, great , knowledgable GPs who you can trust and always giving round the clock care and support. The new system that they have introduced in calling you back if there is a long queue is brilliant too. Always finding appointments whether face to face or telephone ones.
Visited January 2023
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 07 March 2023
Thank you for taking the time to leave your feedback. It is really appreciated. As you have said the call back system works really well and saves you waiting on the phone for your call to be answered.
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Review titled Brilliant service and great doctors
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2022
Seen straight away if needed medical attention. If F2F is unavailable, there is always the telephone call method and if the doctor on the phone is suspecting something, they make sure you are seen the next day.
Visited December 2022
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 19 December 2022
Dear Patient, Thank you for your positive review. At this time of year there is always a high demand on appointment availability but over the last few weeks the demand has been exceptionally high. As you have said we continue to offer consultations both face to face and over the telephone and a Duty Doctor is available each day for medical emergencies.
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Review titled Timely and comprehensive
Rated 5 stars out of 5
by David Bennett - Posted on 18 December 2022
We discussed test results, side effects and my general health and it was a good and thorough ‘not’ and I’m reassured and also feel well looked after by the practice. Heartfelt thanks
Visited December 2022
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 19 December 2022
Dear Mr Bennett Thank you, we always share feedback with the team and your positive message will be well received, it is always encouraging to know that their hard work and care is appreciated. We are glad that you are in good health, long may it continue.
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Review titled Very helpful GP advice
Rated 5 stars out of 5
by David Ronald Pittaway - Posted on 08 November 2022
The GP appointment to review the results of my knee scan was very helpful. The GP not only informed me of the diagnosis revealed by my scan but also offered advice on what exercise I could take and the correct use of a knee support.
Visited November 2022
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 19 December 2022
Dear Mr Pittaway, Thank you for taking the time to leave positive feedback on your recent consultation, it is very much appreciated. We hope that the combination of exercise and the knee support are improving your problem and you are in less discomfort now.
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Review titled Reassuring consultation
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2022
I met with two doctors for a review. The analysis was incisive and a range of possible actions was discussed, drawing me into the discussion. An agreed action plan followed with a hospital appointment offered within five hours.
Visited October 2022
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 31 October 2022
Thank you for leaving your feedback. We hope that your appointment with the hospital went well and any further treatment that may be required is as positive.