Spring Hill Medical Centre
Phil Collins Way, Arley, Coventry, West Midlands, CV7 8FDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Spring Hill Medical Centre.
Reviews
-
Review titled Satisfied Patient
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
Dealt with reception today, no need to go further. Both my wife and I fully appreciate the services of our local practice.
Visited May 2023
Spring Hill Medical Centre has not yet replied.
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 04 May 2023
Given the vast amount of pressure that GP and primary care services are under at present I’ve never been let down by Spring Hill. If they cannot give me an appointment they can signpost me elsewhere. They have been wonderful with my children and the doctors we have seen are always generous with their time and care. Having worked in the profession myself, I can fully appreciate how hard they’re all working in such unpredictable times. Ever growing population in and around the area and therefore an increase in demand for services leaves people without the appointments they need, but I believe Spring Hill do their utmost to cater for this with what they have available. I do wish I could book non emergency appointments in advance but who’s to say what’s emergency and what’s not. This leaves me with aliments that I do not feel are worthy of emergency appointments being left untreated and I’d imagine this isn’t solely down to Spring Hill but NHS wide. Nonetheless all in all a great surgery with lovely doctors and supportive staff
Visited May 2023
Spring Hill Medical Centre has not yet replied.
-
Review titled Terrible practice avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
You can never get an appointment even when ringing at 8am in the morning. When Ringing at 8am you are normally caller number 50 in the queue then when you do eventually get through it’s either they’ve got no appointments left or you wait all day for a phone call back and if you miss the call that’s it youve missed it. It’s never face to face appointments anymore.
Visited April 2023
Spring Hill Medical Centre has not yet replied.
-
Review titled Great Service from Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 22 March 2023
I have just had a health check with the nurse at this practice and the service received was fantastic. The nurse was thorough and extremely helpful and reassuring and I am very pleased with the care received. Thank you!
Visited March 2023
Spring Hill Medical Centre has not yet replied.
-
Review titled Helpful
Rated 4 stars out of 5
by Lyla Bloxham - Posted on 13 February 2023
Called in because I had concern on a health issue. The staff were helpful and managed to get me help. The Doctor was also understanding and have me reassurance.
Visited February 2023
Spring Hill Medical Centre has not yet replied.
-
Review titled No one in surgery
Rated 1 star out of 5
by Debbie Langston - Posted on 07 February 2023
As I was unable to get through to the doctors for the past two days I have had to do a painful journey and drive down there which has caused more distress to my area of pain. On entering the building, I was told that there was no appointments left, and this was 8:31 am, but nobody was sitting waiting to see any doctors. I’m only after a sicknote I’ve already been given one and I am under a consultant regarding my operation so I don’t see the hardship in giving me an extra sicknote. This is the only second sicknote that I have ever had from the surgery and been with them over 20 years I rang yesterday and was unable to get an appointment and was told to rain today so I rang 803 this morning. Eventually got cut off due to my reception as keep emailing them regarding to be above 13 Akio at that time in the morning is disgusting. Like I said when I got there I was told there was no appointments available for today again, but no one sit in there where I could of sat and waited to see somebody regarding my sicknote, but they wouldn’t allow it, don’t understand very frustrated and in a lot of pain and distress regarding my journey to, and from the doctors
Visited February 2023
Spring Hill Medical Centre has not yet replied.
-
Review titled Difficult to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
Booking appointments at this GP is a horrible experience. You have to call at 8am to be in with a shot of an appointment. If you call in moment too late you won’t get through and you’ll have to keep calling until you do get through and by that time there are no appointments left. Only a few weeks ago I had to call over 70 times in the space of an hour just to get through and yesterday because I called a little later and was on hold for an hour just to be told there are no more appointments for the day. When I asked for an appointment to be made the day after the receptionist seemed genuinely confused as of booking an appointment for the next day was unheard of. Why in this day and age do you have to call up at exactly 8am just to be able to get an appointment instead of being able to book online. Absolutely awful GP and would not recommend anyone to have to go through this just to get medical care.
Visited December 2022
Spring Hill Medical Centre has not yet replied.
-
Review titled Efficient practice
Rated 4 stars out of 5
by Tina Sweet - Posted on 29 October 2022
I couldn't source a specific prescription at local chemist, eventually, after hours of trudging round Nuneaton, I found a supply source which required an amendment to prescription by doctor. I called the practice at 11am Tuesday and by 12 noon I had received a call and text to confirm that prescription had been amended and electronically forwarded to the other chemist. This saved a journey to the doctor's and it was an immediate response to my request and I felt the need to Thank all staff involved for their assistance, efficiency and rapid response.
Visited October 2022
Spring Hill Medical Centre has not yet replied.
-
Review titled Wonderful staff
Rated 5 stars out of 5
by Jackie - Posted on 25 September 2022
I have found the staff at Spring Hill to be caring and helpful. When I recently rang at 8am for an appointment with a doctor, the receptionist was pleasant and professional and I was given a phone appointment that day. I also ended up having a second follow up phone appointment a couple of days later with a different doctor. Both doctors were wonderful. They listened, were personable, showed understanding and empathy and gave realistic advice. They left me feeling that I wasn’t alone in my journey with cancer and their encouragement made a real difference.
Visited September 2022
Spring Hill Medical Centre has not yet replied.
-
Review titled Helpful receptionists
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2022
Since a diagnosis of cancer fourteen months ago, with various complications along the way, I have needed to phone the surgery a number of times. The different receptionists and practice manager have all treated me with kindness, understanding and compassion which has made a difficult journey with cancer so much easier. They went above and beyond to help me, ensure I had what I needed and sort out issues. When they said they would do something they always did it. This was much appreciated, especially at times when I was very poorly and had no strength of my own.
Visited July 2022
Spring Hill Medical Centre has not yet replied.