Slaithwaite Health Centre
New Street, Slaithwaite, Huddersfield, West Yorkshire, HD7 5ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled How could it be any worst?
Rated 1 star out of 5
by Andrea - Posted on 15 December 2023
I was booked an appointment at Slaithwaite health centre. Their page links me to leave my review for "elmwood family doctors, so I assume the two ce tre are the same, or Slaithwaite health centre is posting the wrong link. I received a text to confirm it, tha ks god, so I couldn't be refused. When I got there, my name wasn't on the list. The appointment was not been registered or recognised on the system. I had a text, so at least I had something to get by. So the nurses asked around and improvise a blood appointment on the day. I was "lucky" and we managed it. The nurse said that was overloaded, and the Slaithwaite practise does this it all the time, booking people not on the schedule and passing them over without a real time slot allocated. Labelling may have been done in a hurry. The result was that a week after I received the news that they couldn't process my blood samples due to technical issues. I took a whole day off and a taxi back and forth fir that appointment. I wish you could be more professional about it Please write me with an explanation Can you also re assurme that it is safe and worth making another appointment (I.e: the last appointment was not even registered/recognised because of xyz, but my next appointment will now be registered or recognised, because now you got better at it ...or something if that nature taht may offer me a hope to come there in full confidence of being in capable hands.... so far that is not the case. Also, can you contribute at all for another bus pass as can't take taxi and day off anymore.
Visited November 2023
Review titled Slaithwaite Health Centre
Replied on 18 December 2023
Dear Andrea, thank you for your feedback. I am sorry to hear of your poor experience with the practice and would be grateful if you could either ring me at the surgery 01484 846674 or email me on admin.slaithwaitehealthcentre@nhs.net Julie Thornton Practice Manager
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Review titled What else more could go wrong?
Rated 1 star out of 5
by Andrea - Posted on 15 December 2023
I was booked an appointment at Slaithwaite health centre. Their page links me to leave my review for "elmwood family doctors, so I assume the two ce tre are the same, or Slaithwaite health centre is posting the wrong link. I received a text to confirm it, tha ks god, so I couldn't be refused. When I got there, my name wasn't on the list. The appointment was not been registered or recognised on the system. I had a text, so at least I had something to get by. So the nurses asked around and improvise a blood appointment on the day. I was "lucky" and we managed it. The nurse said that was overloaded, and the Slaithwaite practise does this it all the time, booking people not on the schedule and passing them over without a real time slot allocated. Labelling may have been done in a hurry. The result was that a week after I received the news that they couldn't process my blood samples due to technical issues. I took a whole day off and a taxi back and forth fir that appointment. I wish you could be more professional about it Please write me with an explanation Can you also re assurme that it is safe and worth making another appointment (I.e: the last appointment was not even registered/recognised because of xyz, but my next appointment will now be registered or recognised, because now you got better at it ...or something if that nature taht may offer me a hope to come there in full confidence of being in capable hands.... so far that is not the case. Also, can you contribute at all for another bus pass as can't take taxi and day off anymore.
Visited November 2023
Slaithwaite Health Centre has not yet replied.