SANDRINGHAM MEDICAL CENTRE - Ratings and reviews
Reviews
-
Review titled Improvements
Rated 4 stars out of 5
by Leeanne - Posted on 31 January 2024
I usually struggle to get appointments however, today I called at 8am and was seen by 10am. Definitely improvements …… don’t slip backwards!
Visited January 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 06 February 2024
Thank you for leaving us feedback, I will mention it to the team in our next meeting as I know they will appreciate it. I am glad that you are happy with the service that has been provided. Caroline - Practice Manager
-
Review titled A practice transformed!
Rated 5 stars out of 5
by Mr Bamber - Posted on 17 January 2024
I am absolutely delighted to report a transformation in our experience of this practice. Having thought seriously about moving elsewhere due to extremely poor customer service and negligence in processing medical information, we now find much better communication, faster response to queries and ease of booking an appointment with appropriate professionals. As a family we have much more confidence that our medical needs will be met. The staff who have persisted under such poor management over recent years are now hopefully being rewarded for their incredible resilience. Thank you to the excellent staff at this practice who have clearly worked so very hard to turn this round.
Visited January 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 18 January 2024
Hi Mr Bamber Thank you so much for taking the time to leave a review for us - we really do appreciate it. I have been in place since May 2023 as Practice Manager and I've been working hard to develop a new team and bring new changes to the surgery. I am so pleased to hear that you have noticed a difference in the customer service and clinical service we provide. The team do have a difficult job to do and they work very, very hard. They will be very pleased to hear your feedback, which I will pass on to them in our next meeting. Thank you again for taking the time to leave a review for us. Kind regards Caroline - Practice Manager
-
Review titled Efficient
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2024
I rang through and got a same day appointment. Only waited 5 minutes once I was at the surgery. GP was really good, overall. My prescription was waiting at the pharmacy next door. All in all, a really smooth experience
Visited January 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 25 January 2024
Hi there Thank you so much for leaving a review for us at Sandringham Medical Centre - we really do appreciate it. Feedback is very important for us, whether positive or negative. I will pass your feedback onto the team at our next practice meeting as I know they will appreciate hearing it. I am glad that you had a pleasant and efficient service when you visited the practice. Kind regards Caroline - Practice Manager
-
Review titled improvement
Rated 3 stars out of 5
by Anonymous - Posted on 18 January 2024
This practice has improved. It's easier to get an appointment in the morning and to see an actual qualified doctor.
Visited January 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 25 January 2024
Hi Many thanks for leaving a review for us at Sandringham Medical Centre. I am pleased that you have seen an improvement in the services that we provide. I will let the staff know about your review when we have our next team meeting as I know they will also be very grateful to hear it. Kind regards Caroline - Practice Manager
-
Review titled Terrible practice, completely useless staff
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
Reception staff here should all be sacked, they’re a useless unprofessional and rude bunch. Waiting 6 weeks on a prescription and I’ve been chasing every few days. Constantly being told it will be ready in a few days only to hear nothing. Chased again this morning after last speaking to them 3 working days ago and I’ve been told it’s my responsibility to chase every 48 hours. Sorry but how about just do your jobs? Utterly useless and all as bad as each other.
Visited December 2023
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 06 December 2023
Thank you for your feedback. I have spoken with my team and they are unaware of your phone call this morning. I can assure you that prescriptions take a maximum of 48 hours, which is standard within the NHS unless there is a need to have an appointment with the GP for a medication review. Should there have been an ongoing issue with a prescription, this should have been raised to me. Please contact the practice at your earliest opportunity and ask to speak with me, Caroline, so I can discuss your prescription issue with you and investigate appropriately. The staff here at Sandringham are a great, supportive team dealing with sometimes difficult circumstances. I sit alongside them, in case of any issues that may arise, and have not witnessed unprofessional and rude behaviour. However, I would be happy to discuss this further with you. Thanks Caroline - Practice Manager
-
Review titled Big improvment
Rated 5 stars out of 5
by Keith Devine - Posted on 22 January 2024
I have left a review a few weeks back ive submitted it ..an for some reason...its not come on here or showing Anyway it simply said....this practice as improved greatly ...a few years ago it wasnt run right at all when liz was in charge ..but since caroline the new practice manager as come along things seem too be running a lot more efficent an smoothly ....i have had no problem over the festive period....or recently ..obtaining an appointment an being seen too by a competent qualified doctor .....the reception girls are always helpful an try too give you apts or fit you in if any cancellations when they can ....a bit more continuaty within the practice would be good as there seems too be a lot of locum gps there ....this is just from what the odd patient in the waiting room as said too me ....they have moaned from time too time saying you never get too see the same dr....but i tell them i dont have that an i have not experienced that issue laterly and for a long time ....it is a practice that has a lot of patients on there books an the girls an drs do try there best ....i have seen a vast improvmemt within the last few months....keep up the good work everyone ..an thank you for all your help its much appreciated x
Visited December 2023
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 25 January 2024
Hi Keith Thank you so much for leaving us a review - we really do appreciate it. I'm glad that you are seeing an improvement with the service that we are providing. We have long-term locums working with us now which is providing continuity for patients. We are, of course, continuing recruitment campaigns to find salaried GPs. Again, thank you for the feedback and I will read this to the full team in our next practice meeting. Caroline - Practice Manager
-
Review titled Always an efficient friendly seamless service
Rated 5 stars out of 5
by Clodagh Dunne - Posted on 22 November 2023
I have only great things to see about this practice. I have several health issues, and I always recieve the best service from all staff. From receptionists to Dr to Pharmacy staff.
Visited October 2023
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 28 November 2023
Hi Clodagh Thank you so much for taking the time to leave your review, we really appreciate it. We have a meeting on Thursday where I will read it out to all of the team. Thanks again Clodagh Caroline - Practice Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Michael B - Posted on 18 October 2023
I have been registered at this practice since 1993 and, despite a change in ownership, can honestly say that my experiences of the practice have been nothing but positive in all that time. The same was true of this visit. I called in the morning, and after only a short wait on the phone got an appointment at the surgery with a Doctor within an hour. On arrival at the surgery I was seen by the Doctor quickly who listened patiently, showed interest and put in place a a plan of action to investigate. They could not have been more helpful. I would certainly recommend this surgery to anyone thinking of registering.
Visited September 2023
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 26 October 2023
Hi Michael Thank you very much for leaving such a great review. I will ensure that your feedback is passed to all staff. Kind regards Caroline - Practice Manager
-
Review titled Terrible!
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
Every single time I come in here there is different staff. You can tell they all work their hardest and are under extreme stress, no wonder they all leave. what is the management doing??? location is poor, i have bad knees as im getting older and the roads are very busy to cross
Visited July 2023
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 27 July 2023
Hi Thank you for taking the time to leave some feedback for the practice. It's important that our patients do this so we can look at areas on where we need to improve. Feedback is always welcome. You are correct in saying that there are new staff at the practice. A new Practice Manager joined the team in May and has begun to make necessary changes in order to fully support our patients. Part of these changes includes building a strong and capable team. Before the new Practice Manager arrived, a number of temporary staff were employed. However, several recruitment campaigns have taken place since May and a new team is being put into place. This team will focus on the patient experience and provide consistency to our patients. These staff changes will continue over the next few months until the new team has been fully completed. I'm sorry that you feel our location is poor. The road outside can be very busy at times. There is a pedestrian crossing just down the road should you need it. There are also roadworks on Aigburth Road at the moment which is also causing traffic issues. Hopefully these won't be there for too long. Please do continue to provide feedback to us. You are welcome to speak to our Practice Manager going forward with this feedback or please give us a call if we can support you further. Thanks Sandringham Medical Centre
-
Review titled Infuriating
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
If you try and call the surgery, no matter the time of day, it takes an average of 30 minutes to get through. Since covid, all appointments are first by phone and then if the Doctor needs to see you, you'll be given an appointment for another day. You have no say on what time your initial call is and sometimes they don't ever call so you're left waiting all day and have to start the process again the next day. The Reception staff making the phone appointments don't know the Doctors any more (it seems they work from home and all the Receptionists are given is a name) I have previously requested to speak to a female Doctor and at times they don't know which ones are female from the names, and other times I have been told there are no female Doctors as an option at all.
Visited March 2023
SANDRINGHAM MEDICAL CENTRE has not yet replied.