Quayside Medical Practice
Ashton Road West, Manchester, M35 0ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
Just wanted to leave a positive review regarding this practice treatment of my elderly father. I have always been able to get an appointment on the day. The reception staff are extremely kind in finding suitable time slots. His GP has been so thorough in his approach to investigating the issues . The GP referred my father to same day emergency clinic . I expected a long wait. However the service was so efficient and effective. It gave his GP a swift greater understanding of my fathers issues and therefore informed his prescribing. I’ve heard lots of complaints about this practice. However I have dealt with them for some time now on behalf of my father and I have never once had cause to complain. Thank you Quayside.
Visited December 2022
Review titled Quayside Medical Practice
Replied on 31 May 2023
Thank you so much for your feedback. We work hard for our patients and its lovely to read such a positive experience. I will make sure the whole team knows. Kind regards Vanessa Souza
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
Have been a with this practice for over 36years. It is very hard to get an appointment and I have been ringing every day sometimes over 50 tims between 9am -10am to try and get through. This practice has taken a nose dive when it comes to care and assistance.
Visited December 2022
Quayside Medical Practice has not yet replied.
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Review titled Hit and big miss service providers
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
Prescription requests... Hit. For the best result, its better to order repeat medication through the NHS app not the practice. Appointment booking... Miss. You can book an appointment only if you have a phone signal or Internet access. Do Not Go To The Practice to make an appointment, you are turned away. Attentive and caring staff... Miss. Patients are not treated as individuals with individual needs. Access...Miss. Unless you have an appointment, patients are Not Welcome at the Reception desk. Putting patient care first... Miss. The practice neglect to provide a flexible appointment system to suit all care needs. 2 options only available: i.e: book an appointment through the NHS App for 3/4 weeks away or if you don't need to get to work and you have enough battery on your phone, wait in a long telephone queue at 8am to try and get an earlier appointment. Listening skills... Miss. The staff are not interested in patient feedback to improve service care. They would rather everyone go round in circles than be open to suggestion. Contacting the practice online for a a GP or nurse appointment...Miss. The response advices you to phone in to make an appointment rather than give you an appointment....so yes , let's all go round in a circles and rejoin that long telephone queue.
Visited December 2022
Quayside Medical Practice has not yet replied.
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Review titled Unhelpful and uncaring
Rated 1 star out of 5
by Christopher Cooper - Posted on 17 November 2022
I have just had knee replacement surgery and I ordered medication with Chemist last week, unfortunately the pain medication was not done, I spoke to the receptionist yesterday and put through a urgent request, only to be told it will take 72 hours I need them now , complete and utter joke
Visited November 2022
Review titled Quayside Medical Practice
Replied on 31 May 2023
Dear Christopher, Thank you for your feedback and my apologies for the delay in responding. I'm sorry the experience you received has fallen short of the high standards that we set. I can see that the pain medication was done on 17th November, the date you put this review on. Reception, appropriately inform patients that medications can take up to 48 to 72 hours, this is to manage expectations as they cannot fulfil the request, it needs to be a prescribing clinician. I can see it was requested urgently and processed at 15:27 on 17th November. Kind regards Vanessa Souza Practice Manager
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Review titled Excellent All-round
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2022
I am a new patient but my experience so far has been great, both with reception staff and medical staff. I have so far only had one appointment with a doctor but was shown patience and was listened to. Excellent!
Visited October 2022
Review titled Quayside Medical Practice
Replied on 07 November 2022
Dear Sir/Madam, Thank you for taking the time to comment. We're thrilled that as a new patient you are happy with the service we provide. We work really hard for the patients of Failsworth. I will share your review with the team at our next meeting. Kind regards Vanessa Morris Practice Manager
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Review titled Great service
Rated 4 stars out of 5
by Andrew Paul Bailey - Posted on 05 September 2022
Once an appointment has been achieved. Which is the usual problem. The service with the reception staff and the doctors has been great. Friendly and thorough.
Visited September 2022
Quayside Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
I have been using Quayside medical practice for many years. All the stuff have been very helpful and professional! I'm very pleased and I would definitely recommend it!
Visited August 2022
Review titled Quayside Medical Practice
Replied on 31 May 2023
Thank you for your lovely review. I will feedback to the team. Thank you for taking the time to write. Kind regards Vanessa Souza
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Review titled Great GP!
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2022
They always answer the phones and always have time to help. The receptionists are always great at helping with appointments in a friendly and attentive matter. Really great at communicating with texts and keeping patient access up to date. Quick at getting phone call appointments and fast at booking visits to the GP. I had to get blood taken and the nurse that did this was one of the nicest people I've ever met. She was so professional, kind and gentle lady I've ever met. She made sure I was comfortable and really helped me through the whole ordeal. I think anytime I have to have anything done I will request to see this nurse! This GP is a credit to the NHS. Thank you for all you do!
Visited August 2022
Quayside Medical Practice has not yet replied.