Portobello Medical Centre - Ratings and reviews
Reviews
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Review titled Dreadful rude and ignorant receptionist
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
How they still employ the receptionist is unbelievable. Can't get an appointment or ever get seen or speak to my doctor, the receptionist refuses. Terrible practice. Awfully managed.
Visited December 2023
Portobello Medical Centre has not yet replied.
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Review titled Wonderful GP and Practice
Rated 5 stars out of 5
by George - Posted on 28 November 2023
Really friendly reception staff and the GP is always empathetic and listens to my health concerns. Offers great advice and takes her time to listen. Never ever feel like I am pushed out of the appointment.
Visited November 2023
Portobello Medical Centre has not yet replied.
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Review titled Great GP
Rated 5 stars out of 5
by Shiana - Posted on 28 November 2023
My GP is ann outstanding doctor who listens very carefully to her patients. She provides excellent feedback and diagnosis and I leave after her appointments with great satisfaction. A doctor I definitely recommend.
Visited October 2023
Portobello Medical Centre has not yet replied.
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Review titled Good doctors but...
Rated 4 stars out of 5
by Anonymous - Posted on 11 December 2023
From my experience : good doctors but as it is not a walk in anymore it's more difficult to see a doctor quickly and when it comes to tests results the administration can sometimes be a bit chaotic.
Visited October 2023
Portobello Medical Centre has not yet replied.
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Review titled Great doctors, poor reply to emails
Rated 4 stars out of 5
by Anonymous - Posted on 21 August 2023
I love the doctors and nurses at the practice, every time I or my children needed to see them they did great jobs, but now I have been trying to get an urgent referral for my son to a skin clinic and nobody replies to my emails. Since August 7th I repeatedly try to get in touch with the practice and nothing happens. My son's hands and feet are bleeding and the word "urgent" does not seem to help in the subject line. Very frustrating.
Visited August 2023
Portobello Medical Centre has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
As an adult, I normally hate blood test , but the doctor there is so helpful. I barely felt it when she inserted the syringe into my vein. Thank you so much ! She also helped me to have a body check as she understood how hard it is for a professional to get time off work for another appointment .
Visited June 2023
Portobello Medical Centre has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by JANE - Posted on 12 May 2023
I am so impressed with the care at this practice from all the staff and doctors. They go above and beyond to be kind and caring and I feel fully supported.
Visited May 2023
Portobello Medical Centre has not yet replied.
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Review titled Great Practice but poor receptionist performance
Rated 5 stars out of 5
by Nadia Nail - Posted on 18 May 2023
I have requested the link to my medical records 3 time by phone with a complete failure to be provided despite the promise to send an email with the link. Today I did a blood test the nurse accompanied me to the receptionist to make sure I get the link. The receptionist promised to send an email with link but that never materialised for the fourth time!
Visited May 2023
Review titled Portobello Medical Centre
Replied on 24 May 2023
Dear Mrs Nail, Thank you for taking the time to leave a review. I am extremely sorry to hear of your negative experience. I am glad we discussed this in person and we have taken your comments on board as a learning point to discuss with the team. I have now sent the link as per your request. Best wishes, PMC Practice Manager
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Review titled Excellent surgery
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
I am so pleased with the care I have received from this surgery. The doctors are professional, caring and always follow up appropriately. The admin team are also very efficient and helpful. Thank you for your continued hard work.
Visited February 2023
Portobello Medical Centre has not yet replied.
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Review titled No appointments
Rated 2 stars out of 5
by Gary Moore - Posted on 11 January 2023
I was on the phone at 8am and put in the que , i was number 4 , i got through a 8.20 and asked for a call back . I was told there was no available appointments for call back today , i can call tomorrow at 8am . How can this be ?
Visited January 2023
Portobello Medical Centre has not yet replied.