Plowright Medical Centre - Ratings and reviews
Reviews
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Review titled Excellent response
Rated 5 stars out of 5
by nigel Bonnick - Posted on 18 February 2023
New to this surgery but 10/10 for the entire ringing reception too doctor call too blood test too results , at my last surgery i would still be waiting for a return call , residents of swaffham you dont know how good this surgery is compared to other places .
Visited February 2023
Review titled Plowright Medical Centre
Replied on 20 February 2023
Dear Mr Bonnick Thank you very much for your feedback. We are always pleased to hear that our patients value and appreciate our service. The whole team at the surgery works incredibly hard to try and give our patients a first class service and it is great to hear that this has been your recent experience. Thank you for taking the time to leave a review. Emma Pymm Practice Manager
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Review titled Great caring practice
Rated 5 stars out of 5
by Mrs Kathleen Kittle - Posted on 20 February 2023
My experience was good today. I saw a Nurse to redress a wound on my finger. The nurse was gentle, caring and sorted out the redressing of the finger wound easily. She then booked some appointments so that a continuity of care could continue for the treatment, and I could see her each time.
Visited February 2023
Review titled Plowright Medical Centre
Replied on 21 February 2023
Dear Mrs Kittle, thank you for taking the time to tell us about your experience. We are very proud of the professionalism and caring nature of our nursing team. They will always put the patient first and try to make the ongoing treatment plans for the patients as convenient and easy as possible by booking in advance. Your comments have been passed onto the nurse who treated you and shared with the practice. Emma Pymm Practice Manager.
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Review titled Professionalism and Respectful Surgery
Rated 5 stars out of 5
by Ryan James Hutley - Posted on 22 September 2022
Only joined Recently but found the surgery very professional staff very understanding and Its already Helping me while i go about trying to Help my Health thanks ! keep up the good work.
Visited September 2022
Review titled Plowright Medical Centre
Replied on 25 September 2022
Thank you for you for taking the time to give us feedback. Our staff work really hard to give all our patients a good experience and I am pleased we are already making a positive impact on you and your health. Your comments will be shared with team. Thank you Emma Pymm Practice Manager
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Review titled excellent care after request made within four hour window
Rated 5 stars out of 5
by Angela Adams - Posted on 10 October 2022
I had been bitten by some black flies in the garden the previous evening which resulted in bites made to the lower part of my leg, front and back. I telephoned reception who asked me to send in a photo via their website, of my ankle/leg and rising extreme swelling, redness and pain. I could not put my shoe on either due to the swelling. The pain during the night was horrendous in just putting my foot to the floor! However after attaching a photo online to website, within a four hour window, a doctor rang and after asking relevant questions etc said she would give me antibiotics and then to assess after a few days if the redness kept rising up my leg. Now that's what I personally call a very efficient service! With getting prompt treatment, it cleared up in a week and a half. So thank you to the doctor who treated me. The triage system itself, does work, as they are trained to assess different situations, so please put your trust in them.
Visited July 2022
Review titled Plowright Medical Centre
Replied on 10 October 2022
Dear Mrs Adams, thank you very mush for your feedback and praise for the staff and surgery. I am very pleased that our online system worked very well for you. We are able to treat many conditions without the need to bring a patient in for a physical appointment, saving the patient time and enabling quicker outcomes. We will always assess requests and make a clinical judgement should the patient require a Face to Face appointment. Thank you for taking the time to complete a review, patient feedback is essential in helping us monitor and improve our systems and service. Emma Pymm Practice Manager