Northgate Medical Practice
1 Northgate, Canterbury, Kent, CT1 1WLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Claire - Posted on 23 December 2022
I've had wonderful care and support from the teams at both Chartham and Northgate practices, receiving great care and always being met with kindness and consideration, thank you all so much.
Visited December 2022
Northgate Medical Practice has not yet replied.
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Review titled Very poor experience
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
Can't get through on the phone, can't get a face-to-face appointment. Can't speak to anybody that is medically trained. Frustrating and time consuming to say the least, can't even book an appointment through the website.
Visited November 2022
Northgate Medical Practice has not yet replied.
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Review titled Poor telephone system
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
I have been a patient here for a good few years now and have always found the service I received to be friendly and efficient. This year things have changed and it is now almost impossible to get through to anyone on the phone. You are told to ring at 8am to get an appointment but 9 times out of 10 when I ring I just get the engaged tone and this is the case at any time of day. I wouldn't mind if I was placed in a queue and there were 100 calls before me but to simply get the engaged tone all the time is ridiculous. I understand the NHS and GP surgeries are under a lot of pressure but surely they can do better than this as I know most other surgeries allow you to be placed in a queue. My application to change surgeries is currently in progress.
Visited November 2022
Review titled Northgate Medical Practice
Replied on 29 November 2022
Thank you for your feedback. We are very sorry you have had a bad experience. We upgraded our phone system in the summer, which allows more patients to queue and offers a call back system. We would be very interested in tracing any of the calls that you have made to see if there is a problem that we are unaware of. Sadly it may just be due to the number of patients calling the Practice at the time. If you would like to email the practice and provide further details we will be more than happy to investigate further.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
My review is the complete opposite of the previous one i have read. Yes they are busy, and yes they are struggling just like any NHS facility is at this current time. I had a telephone consult (my choice) but GP wanted to see me face to face so i saw him that afternoon. Referred for x-ray and bloods - reassured ++ an NHS service under pressure is not news, they are coping the best they can. Move somewhere else if you are not happy, its your choice in the end. I am staying put !! great practice
Visited November 2022
Northgate Medical Practice has not yet replied.
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Review titled This is the worst practice I've ever had dealings with
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
Like other reviewers, it is impossible even to get a phone call. I phoned today (17/11) and was told the first phone appointment was on 15/12 - exactly four weeks hence. Told to phone at 8am but you can never get through; once I went in physically at 8am and was told to call. Either they are grossly mismanaging their resources (my feeling) or no-one is actually working there. The fact that you cannot contact them on E-consult, that they don't answer poor reviews and their receptionists are always so rude completes the picture. Avoid if possible. Is it surprising that A&E is always full if this is what happens when you try to contact your GP? I don't think I've even managed to speak to someone for well over a year. I'm assuming this is their plan: to annoy "patients" so much that no-one even tries to get an appointment any more.
Visited November 2022
Northgate Medical Practice has not yet replied.
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Review titled Excellent physio and pharmacist
Rated 4 stars out of 5
by Alison - Posted on 21 October 2022
Following ongoing pain in my hand and wrist I saw the physio, she was excellent, arranged x-rays, advice on diet and supplements and asked the practice pharmacist to phone me about pain relief. Had x- rays the same evening, pharmacist phoned me and prescription was ready at my local chemist within 24 hours. Great service from both the physio and pharmacist.
Visited October 2022
Northgate Medical Practice has not yet replied.
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Review titled Awful Avoid - Can Not Get Appointments
Rated 1 star out of 5
by Mr GoingInCircles - Posted on 01 July 2022
Impossible to make an appointment, have to call @ 08:00 that same time as doing school runs. When you do manage to call at that time on hold for 45 minutes to be spoken rudely to and told all appointments have gone and you need to ring @ 08:00. Have been trying to get an appointment for over a month, changing surgeries as suggested.
Visited July 2022
Northgate Medical Practice has not yet replied.
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Review titled Just appauling
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2022
Impossible to get an appointment, a prescription or any other service. The website is about as useful as a chocolate teapot, you are referred elsewhere at every opportunity or cut off by the telephone system after hours of waiting. Used 111, NHS app and even emailing the practice to get a medication review but to no avail, in the end it was quicker to change surgery. If you are sick this is not the place you want to be registered!
Visited June 2022
Northgate Medical Practice has not yet replied.