New Milton Health Centre
Spencer Road, New Milton, Hampshire, BH25 6ENContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about New Milton Health Centre.
Reviews
-
Review titled My care package
by defenderdw69 - Posted on 02 December 2023
I am posting this on behalf of my wife. Since breaking my hip and two ribs in mid October this year I have been receiving ongoing treatment from the New Milton Community Nursing Team, each member of the team has been very supportive taking the time to explain details of all the care they were dispensing. This left me feeling more assured with any progress. Keep up the good work and thank God for the NHS. Being a joint effort I would also like to thank the following; 911 Ambulance team, admittance to the Southampton hospital, surgery dept, aftercare, discharge, care in the Community Team, Arnwood GP Practice New Milton, Kamsons Pharmacy New Milton. All contributed to my excellent treatment and I am now well on my way to a recovery.
Visited November 2023
Provided by Care opinion
New Milton Health Centre has not yet replied.
-
Review titled A great and very saisfactory practice.
Rated 5 stars out of 5
by John Thornton - Posted on 27 July 2023
On all occasions when I have approached the New Milton Health Centre I have come away confident that I will be listened to and that my concerns and questions will be followed up and appropriate and satisfactory actions taken.
Visited July 2023
Review titled New Milton Health Centre
Replied on 04 August 2023
Dear Mr Thornton, Thank you for taking the time to share your kind words with us. We all try to deliver the best service we can under current circumstances, and it is really nice to know when we have done so. We will pass your message onto our team. Yours sincerely, Gabrielle White Operations Manager, New Milton Health Centre
-
Review titled Wonderful Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
My husband and I have been patients of this surgery for over 10 years. We consider we have always had the best of attention from Doctors, Reception and Administrative Staff. Yes, Covid times were difficult and the medical and administrative staff are often very stretched. And honestly we do avoid telephoning on a Monday morning. E-consult can be a variable tool of access but an email always gets a good response. We accept the Surgery has to triage and we're lucky enough never to have needed emergency attention. Now in our 70s, we trust that we can always see our own G P when needed. On the last occasion, in May this year, 2023, we had a joint appointment. We never felt rushed and all our various questions were answered fully and pleasantly.
Visited May 2023
Review titled New Milton Health Centre
Replied on 21 June 2023
We would like to take the time to thank you for your kind words which you have shared with us. Your message will be passed onto all those concerned. Whilst we appreciate receiving all comments from our patients, good and bad, it is extremely encouraging to receive praise and thanks. Yours sincerely, Gabrielle White Operations Manager, New Milton Health Centre
-
Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
Unable to provide a simple prescription themselves, and blame someone else for their error. Then when you raise the issue as an emergency due to running out of meds, they say they can’t give you a time frame to resolve it.
Visited April 2023
Review titled New Milton Health Centre
Replied on 26 April 2023
Dear Patient, Thank you for your feedback. I'm sorry that you had such a frustrating experience with your prescription request. I would be very keen to look in to this matter in more detail, to see where the issues were and if there is anything we can do to improve. if you feel able to do so, please email me the details on matt.perkins@nhs.net Thank you Matt Perkins Business Manager
-
Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
I made an appointment for a blood test, waited a couple of weeks, then on the morning of the appointment I got a text saying that it had been cancelled due to staff sickness and that I would have to call to rebook. I patiently waited 55 minutes for my call to be answered and then was told that the next appointment was nearly 3 weeks away. Our once brilliant healthcare system has gone to pot.
Visited March 2023
Review titled New Milton Health Centre
Replied on 29 March 2023
I am sorry that you had a frustrating experience at our New Milton Health Centre site. Unfortunately, sickness is not something we can plan for and there were no other phlebotomists available to cover, so we have had to move clinics for her entire week. This put additional pressure on what is already a very busy service, hence there is currently a longer than normal wait of 3 weeks for a routine test. There are blood tests available at Lymington Hospital, bookable by any of our patients, and there is availability all of next week. You do not need to collect a blood form from the surgery as this can be accessed by the hospital team there. You can book a slot online by visiting: https://www.uhs.nhs.uk/departments/pathology/pathology-patient-information Alternatively you can call them on 023 8120 4877. This will then avoid telephoning our busy reception team so might also be helpful in the future. We also have our own blood test appointments available to book on our own online system which you can access here: https://systmonline.tpp-uk.com/. Finally, I will ensure that, if cancelling blood test clinics in the future, that the information above is shared with patients so they are reminded about the other ways to access blood test appointments locally. I hope that helps provide more effective access for you in the future, and sorry again that you felt so frustrated. If you would like to discuss this further I would be very happy to speak to you, Yours sincerely Matt Perkins, Business Manager
-
Review titled Unbelievably bad
Rated 1 star out of 5
by Karen S - Posted on 22 August 2022
The doctor was lovely but ... Trying to get through to speak to someone is an absolute joke. You are guaranteed to sit on hold for 15 - 45 minutes. Why? Apparently you are short staffed and have been for a couple of years. So when will someone in authority with the smallest interest in customer service realise that there is something fundamentally wrong with the way you are looking after your staff or what you expect from staff after all this time. And it doesn't end there. If you don't lose the will to live and decide wait for half an hour to speak to someone you can be guaranteed that there will be no appointments available for you to see anyone in the near future. You are told to call each day at 8am until an appointment is available, day after day after day after day. Obviously nobody thinks that we may have something else to do at this time of the day like a job to get to. The most unbelievably frustrating, ill thought out, time wasting process that I have ever had the misfortune to experience in over 50 years.
Visited July 2022
Review titled New Milton Health Centre
Replied on 21 December 2022
Dear Karen S, Thank you for your feedback posted in August. Apologies that this response is so delayed, but we have only recently been given access to make responses. I am pleased to read that the care you received from the doctor was good, but am very sorry to read about your clear frustrations regarding the telephone system, the level of staffing, and the appointments system itself. I would be very happy to talk to you regarding your concerns, and my email address is below should you wish to make contact, but perhaps I can offer an initial response and reassurance of what we are doing to improve services at our New Milton health Centre site. Firstly, the telephone system. We replaced this, after receiving patient feedback, in February this year, which provides better reliability and functionality for both staff and patients. Clearly a new system cannot reduce the number of patients calling. We receive around 1500 calls per day across all our sites so there will still be waiting times during busy periods. In order to combat this, we have tried to reduce traffic by offering e-consults, a dedicated automated line for vaccine bookings such as flu or covid, and other resources as described on our website and in the telephone queue, including an increasing amount of self-referral services. Secondly, I am pleased to say that we have successfully increased both our level of receptionists at the site, and our GP provision, since August. This helps with both answering calls, and more importantly having better appointment availability to offer patients. Across Coastal Medical Partnership, serving 34000 patients, we offer an average of 800 appointments per day, or 4000 per week. Even so, we are continually reviewing our appointments structure, and bringing in many more staff to take pressure off GPs allowing them to see patients that they need to see. This has involved recruiting teams such as pharmacists to support with medication, mental health and wellbeing professionals, MSK physios, paramedics, Physicians Associates and a Care Home team. We hope that, in this way, whilst demand for GP services continue to rise, and 90% of all NHS contacts go through GP surgeries, we can keep up with the increasing pressure on General Practice. As mentioned above, if you would like to discuss these matters in more detail, please arrange an appointment with me by emailing matt.perkins@nhs.net. Thank you once again for your helpful feedback. Yours sincerely, Matt Perkins, Business Manager, Coastal Medical Partnership