Medicus Health Partners - Freezywater
2B Aylands Road, Enfield, EN3 6PNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Medicus Health Partners - Freezywater.
Reviews
-
Review titled Bad gp
Rated 1 star out of 5
by Ali belhocine - Posted on 02 January 2023
I can never get a appointment, I do wait up to one hour waiting on the phone, then they tell me to call next day...that is very badly run gp.
Visited December 2022
Medicus Health Partners - Freezywater has not yet replied.
-
Review titled The worst GP practice
Rated 1 star out of 5
by olga borisova - Posted on 27 October 2022
It is impossible to get an appointment. For 3 years I can`t have consultation regardless my medical condition. Very rear you might fetch a phone appointment which are useless as they are carried out by people who has no access to your medical files. Receptionists are not trained and often are rude. Files, prescriptions, letters get disappeared and nobody takes responsibility for this. All their failures they blame on the patient and not even trying to sort out the problem. The practice should be checked as the staff is not trained at all. I had nerves brake down after chasing the prescription for my medication for few days in the raw. You will not get any service from this practice. It should be closed.
Visited October 2022
Medicus Health Partners - Freezywater has not yet replied.
-
Review titled The worst GP practice
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
This gp which comes under Medicus is the worst gp practice ever. It is literally impossible to get an appointment or any type of help for that matter. They only seem to offer on the day appointments, which you have to call up at 8am for and by 8:01am they are all gone. That’s if you can even get through to them, as you’re usually number 60 in the queue with a wait of over an hour. The fact that you cannot get an in advance routine appointment ahead of time, is the most ridiculous thing I’ve ever known, as not every problem requires an on the day appointment. Gp receptionists are incredibly unhelpful and are just there to answer the phone and tell you that you need to call back at 8am the next day. Being under Medicus, it is a guessing game what gp practice and actual doctor you will get an appointment with. Gone are the days of having a designated gp surgery and actual gp that knows you and your history. Instead, you’ll get an appointment with a GP who is not even from your surgery and makes absolutely no effort to even check your notes. Incredibly insensitive and impersonal. As someone with a lifelong medical condition who is on medication, unfortunately I have to contact the gp often and every single time it is the most stressful experience, which fills me with complete anxiety. To the point where I would rather go unwell, than have to contact this gp surgery. Patches service - This service is pointless. Firstly, it is never available and secondly, trying to get help through this service is impossible. You request something and before anyone contacts you for more information or clarity, they just make an assumption and close down your request, without you have the opportunity to respond to their message. So you still have to end up calling, to only be number 61 in the queue. Also, it is pointless requesting admin services on here as you’re just told that you need an appointment anyway and it is near enough impossible to even get an appointment. I have now made the decision to find a new GP practice, one which is not under Medicus, as it is hugely affecting my mental health and well-being.
Visited October 2022
Medicus Health Partners - Freezywater has not yet replied.
-
Review titled The worst GP practice
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
This GP which comes under Medicus is the worst GP practice ever. It is literally impossible to get an appointment or any type of help for that matter. They only seem to offer on the day appointments, which you have to call up at 8am for and by 8:01am they are all gone. That’s if you can even get through to them, as you’re usually number 60 in the queue with a wait of over an hour. The fact that you cannot get an in advance routine appointment ahead of time, is the most ridiculous thing I’ve ever known, as not every problem requires an on the day appointment. GP receptionists are incredibly unhelpful and are just there to answer the phone and tell you that you need to call back at 8am the next day. Being under Medicus, it is a guessing game what GP practice and actual doctor you will get an appointment with. Gone are the days of having a designated GP surgery and actual GP that knows you and your history. Instead, you’ll get an appointment with a GP who is not even from your surgery and makes absolutely no effort to even check your notes. Incredibly insensitive and impersonal. As someone with a lifelong medical condition who is on medication, unfortunately I have to contact the GP often and every single time it is the most stressful experience, which fills me with complete anxiety. To the point where I would rather go unwell, than have to contact this GP surgery. Patches service - This service is pointless. Firstly, it is never available and secondly, trying to get help through this service is impossible. You request something and before anyone contacts you for more information or clarity, they just make an assumption and close down your request, without you have the opportunity to respond to their message. So you still have to end up calling, to only be number 61 in the queue. Also, it is pointless requesting admin services on here as you’re just told that you need an appointment anyway and it is near enough impossible to even get an appointment. I have now made the decision to find a new GP practice, one which is not under Medicus, as it is hugely affecting my mental health and well-being.
Visited October 2022
Medicus Health Partners - Freezywater has not yet replied.