Lower Clapton General Practice
The Portico, 34 Linscott Road, London, Greater London, E5 0RDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unable to contact my GP
Rated 2 stars out of 5
by Anonymous - Posted on 11 January 2023
I work Mon-Fri so I am available to receive a call during my lunch hours 1-2pm or after 4pm. Knowing this, my GP calls outside these hours. Obviously, I have missed both calls. I send another message the following day but the practise is closed at 1pm both Tuesday and Wednesday. This is limiting my access to services as a full time worker.
Visited January 2023
Review titled Lower Clapton General Practice
Replied on 20 January 2023
Sorry you're not happy with the system. We always try to call at the time individuals request but it can be difficult when we are very busy. We do always call twice. We are not closed after 1pm but due to unprecedented demand for the past few weeks we can respond only to urgent requests made by phone after this time. Without knowing what your request was about it is difficult for me to comment on how urgent it is. You could call us anytime between 08:00 and 18:30 if your concern is urgent. Some people prefer to contact us on a day off when they would be able to come in for a face to face appointment if this was thought necessary/ beneficial to assess your health problem fully. Alternatively, we do have extended hours access until 8pm Tuesday-Thursday which can be booked if you specifically request it in your askmyGp message.
Provided by Care opinion
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Review titled Great help and very professional
by Mike9494 - Posted on 07 July 2022
An assault happened to me. I was really surprised that the GP Service contacted me at 7:30/8:00 pm and I managed to see someone that same evening. Also got referred to Homerton hospital and found out what the problem was and has now put my mind at rest and the staff at the GP practice were great help and very professional. I am more than grateful to them for their time and care.
Visited July 2022
Provided by Care opinion
Review titled Lower Clapton General Practice
Replied on 10 August 2022
So pleased to hear you found the team in General Practice helpful and professional. Best Wishes for your recovery,
Provided by Care opinion
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Review titled My health & how I’ve been treated
by They got me - Posted on 27 June 2022
Wasn’t feeling well send a message on ask my gp & within an hour someone contacted me . I explained my concern to the gp , she listened attentively then explain what is happening, what she’s going to do & what I should next and if nothing changes I should get further help from the emergency team. With all of that being said she still reassured me I will be ok . I was really satisfied in the end & I will continue to give my best & honest reviews to this surgery. Lower clapton group practice is simply the best..
Visited June 2022
Provided by Care opinion
Review titled Lower Clapton General Practice
Replied on 06 July 2022
Thank you for taking the time to provide us with your feedback. We are pleased you were satisfied with the service and care you received from one of the clinician's at the practice. I will ensure your feedback is fed back to the team.
Provided by Care opinion