Loughborough Urgent Care Centre
Hospital Way, Leicestershire, LE11 5JYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Could be better
Rated 4 stars out of 5
by Anonymous - Posted on 19 May 2024
Overall a good service in terms of the doctors and nurses and medical staff. However the waiting room and facilities could be better. Now you have to book yourself in digitally , I understand its a way of going forward , however it's not appropriate for everyone. Because not everyone can speak English, some people have learning disabilities or difficulties and so on . It's also suppose to speed up the assessment and help the staff and the patients, but clearly this is not happening. Because the nurse did not have a clue to our reason for visit. And we filled a detailed assessment questionnaire. Also I have to say the I am very disappointed with the new waiting room chairs all facing a wall , it's very mentally uncomfortable especially when you suffer mentally health conditions. Please consider facing them to the view outside . Its just more relaxing.
Visited May 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Fantastic help given
Rated 5 stars out of 5
by Bianca - Posted on 26 May 2024
The lady at a@ e was very helpful and lovely. She referred me to the royal hospital with a letter, which made things so much smoother. Thank you for the lovely care I received
Visited May 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2024
Took elderly friend at 3pm as had rang 111 and had waited a number of hours with no return call. Was seen within 15 mins and given medication immediately. Back home within 1 hour.
Visited March 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Nine hour wait time!
Rated 2 stars out of 5
by Dan - Posted on 23 March 2024
My disabled son had a bad fall at school. He was assessed by a 999 handler over the phone and we were told to take him to urgent care. We booked him in and were quickly taken to a triage assistant not a clinician. She took some basic observations and asked some questions. After this she spoke to a clinician and despite severe bruising to his face we were told he couldn’t see a clinician for 9 hours which would be about 3am. We said that’s ridiculous, he needs rest, phoned 111 in the morning and were told to take him to A and E in Leicester where he was fully assessed by a doctor and x rayed to ensure no fractures or brain injury. I’m sorry this urgent care centre seemed a waste of time for us as he needed a clinical assessment not a quick look over by a non-clinician. 111 and A and E is better.
Visited March 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great Staff and prompt assessment
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
Went with badly bruised hand, was assessed, x-ray taken and treatment within 4 hours. Staff very friendly and helpful.
Visited March 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Very disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
Following a trip to a local nail bar for gel nails, I developed an infection in the nail of my thumb. On Saturday I noticed it had started to turn green, was throbbing, extremely painful and very red and hot I visited my local chemist for advice and was told by the pharmacist to go to an emergency care centre immediately as ii needed antibiotics and possibly draining. As I didnt have transport that day I took a taxi to Loughborough walk in centre. Following a 2 hour triage, I was assessed by a male nurse who was very dismissive, told me it wasn't that bad, squeezed it and then said I didnt need antibiotics and just to get some tcp and sent me away. Following these instructions, I duly bought tcp and bathed it regularly, alternating with salt water solutions The next day, the pain was worse, i noticed that the infection was starting to smell very bad too! On Monday (yesterday); I went to see my GP who said I had a severe infection and gave me a weeks worth of strong antibiotics, telling me to return should symptoms get worse. This could have been avoided if I had been given antibiotics at the walk-in centre and a correct assessment (the pharmacist had already ascertainedthat i needed antibiotics). Maybe further training is required for some of your triage staff!
Visited February 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great urgent care centre
Rated 5 stars out of 5
by Hazel heathcote - Posted on 25 December 2023
Went today 23.12.23 booked in fine then went to triage nurse really nice did test and then book me in to see doctor, I had a horrendous cough he asked me all about how I was feeling then gave me a examination of back and chest to make sure no infection and wasn't , put my mind at rest so all ok I will differently go there again if poorly good work doctors and nurses .. what would we do with out you, Merry Christmas to you all .
Visited December 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Brilliant Service
Rated 5 stars out of 5
by June Pears - Posted on 19 November 2023
Went today was in and out within 1 hour. Can't praise and thank them enough. Triage Nurse and Doctor were lovely.
Visited November 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Excellent emergency care
Rated 5 stars out of 5
by Robert - Posted on 25 November 2023
Arrived Sunday morning and used the check in screen. Reviewed by triage nurse within 15 minutes and then by doctor after a further 10 minutes. Team booked me into Glenfield hospital and I was on my way within 45 minutes of arriving at Loughborough. Exceptional and thorough service thank you. Three days in hospital and now recovering well at home thanks to NHS care
Visited November 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Very impressed and fast
Rated 5 stars out of 5
by Nicola gilbert - Posted on 21 August 2023
Never been here before and I was amazing how quick I got seen and how well the doctors explained everything. With 2 hours seen 3 times and a exray . That's amazing. Very clean place too . Very friendly thanks
Visited August 2023
Loughborough Urgent Care Centre has not yet replied.