Oundle - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
I called the surgery for an appointment at 08:00, 15th in the queue, I was answered after 10 minutes and explained I had found a lump on my chest, I was given an appointment that afternoon. I have been referred to Kettering for an appointment in the next 2 weeks. I could not expect a more thorough or efficient outcome. Initially reception - I am very grateful for a speedy appointment. Secondly the doctor - I am very grateful for the referral so quickly. Thank you Amazing service.
Visited April 2024
Oundle has not yet replied.
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Review titled Excellent Clinicians
Rated 4 stars out of 5
by N S Hume - Posted on 13 March 2024
Had never used this practice since I moved 3 years ago .but needed prompt care this week . Today I was seen by GP in training and a senior GP for new symptoms . I also had tests performed by an HCA . All three individuals showed kindness , sensitivity and a professional approach . The final plan of action was well considered and in my view showed high levels clinical competence and included shared decision making . To get the appointment I had to attend at 0756 hrs this morning to await opening . Telephone encounter failed to allow a booking the day previously. Thank you
Visited March 2024
Oundle has not yet replied.
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Review titled Getting an appointment
Rated 2 stars out of 5
by jane o'borne - Posted on 25 March 2024
I have tried getting an appointment a few times. I have wanted an appointment since Christmas, but to get one I have tried to carry on without one, as getting one you need time to sit on the phone to wait in queue. Anything from 20 minutes to 30 minutes & then to be told there are no appointments.They have now brought out something called Amina. This is useless a) its run out of appointments. b) then told when I rang surgery I was not registered!When I did get one the Doctor told me when I asked about another problem, he told me he was only an emergency doctor & only allowed 1problem. This is ridiculous, 1 surgery for Oundle & surrounding villages.
Visited March 2024
Oundle has not yet replied.
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Review titled Can never get an appointment!
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
Shocking access. Call at 8am, queue for 30-40 mins to be told no appointments, “go to the walk-in centre!” Even with small children who clearly need antibiotics, can’t offer you anything. With non-urgent appointments won’t let you book in advance so can literally never get an appointment for anything! I have resorted to ringing 111 when urgent, they answer quickly and have secured me appointments with the very doctors who’ve just turned me away??!! Have had issues with prescriptions, either not there or changing processes without telling me. Even told I couldn’t return out of date epipens because they don’t have a sharps bin? I have to call the council to collect them - what do you do with the needles used in practice then? When you get through/see a doctor they are usually really helpful, it’s the system that’s not fit for purpose. Why can’t you book in advance for routine stuff? If your appointments have gone why not send a message to say so rather than continue to let me hold for no reason? I understand the pressures, but your whole set-up is completely inaccessible.
Visited February 2024
Oundle has not yet replied.
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Review titled User unfriendly, poor customer facing service
Rated 1 star out of 5
by Ian Palmer - Posted on 17 January 2024
Can't make an appointment, don't want to speak to you when you call, don't think you know what you're on about, rude, abrupt, unhelpful. Referred me to Corby urgent care centre where I was seen straight away by pleasant and professional staff.
Visited January 2024
Oundle has not yet replied.
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Review titled I possible to get an appointment
Rated 1 star out of 5
by Jim Mcferran - Posted on 08 January 2024
Ring for 8.00am. 37 in queue yet again. Probably a 40 minute hold for no appointments available. 3rd time this year.
Visited January 2024
Oundle has not yet replied.
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Review titled Very Poor appointment booking
Rated 1 star out of 5
by MARTIN BALDOCK - Posted on 18 January 2024
I have tried twice to get an appointment regarding an ear infection, identified by a visit to a hearing centre, because I need anti-biotics phoning at 8am. After waiting on the phone for 25 minutes, told no appointments available, they would not take a booking for the following day! Advised to attend Corby Urgent Care, 11 miles away! I had been there the previous day and that was crammed with a 4 hour wait to be seen! I am 75yrs old, the surgery is a short walk from home, I just needed a doctor to confirm my ear had an infection and prescribe something to deal with it. Very disappointed with a complete lack of concern on their part
Visited January 2024
Oundle has not yet replied.
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Review titled Seen very quickly
Rated 5 stars out of 5
by David Bancroft-Turner - Posted on 16 January 2024
You can see they are under extreme pressures, for all sorts of different reasons. I went n for a same day as I was very concerned about a health issue. The receptionist could see this and went out of her way to sort me out. They even called me later to add and confirm an appointment. I saw the nurse first for some tests then a very polite, patient and competent doctor. The news was good, which was a relief. Thank you all for a fabulous service, under very difficult circumstances.
Visited January 2024
Oundle has not yet replied.
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Review titled Prescription
Rated 5 stars out of 5
by Shirley Piggott - Posted on 21 November 2023
Again my monthly prescription on the day for Coloplast sorted. Always quick efficient service and so fortunate to have a great surgery here in Oundle .
Visited November 2023
Oundle has not yet replied.
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Review titled Blood tests - no thought for patient convenience
Rated 1 star out of 5
by Christopher Leigh - Posted on 03 November 2023
I require 3-monthly blood tests for oncology consultation at Peterborough hospital. Was always able to have test at Oundle and collect result from surgery. Now, I have to travel to Peterborough for blood tests because Oundle's arrangement with Kettering hospital won't allow KGH to do blood tests for Peterborough. The patient suffers cost, wasted time and inconvenience because two hospitals and one GP surgery can't work together in what is supposed to be a National health service. So much for putting patients first.
Visited November 2023
Oundle has not yet replied.