James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No continuity of care
by Anonymous - Posted on 05 June 2024
My mental health is bad and often unstable and very hard for me to manage and I need GP help and I can't get it and don't know how others are given appointments so easy. My prescription is sometimes wrong because blood tests don't get put on to the system in time. Receptionists dont know enough to decide if urgent. I used to see my GP monthly I have been in hospita l for my mental health. I don't get to see any GP . I am meant to have an appointment after coming out of hospital for a GP but for 3 times never happened so tne medication the hospital says I need stops. I have said this to reception lots of times and I ask for a GP lots of times and there aren't appointments for me. It's also very hard to get through the online form doesn't cover serious mental ill-health I have to borrow a phone but they do callback so that doesn't work. The reception tell me only GP approved patients can email but I have not seen a GP I only use email in my life. I wish they did email mental health is disability they should do email. I feel very alone.
Visited June 2024
James Wigg Practice has not yet replied.
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Review titled Blood test review
Rated 5 stars out of 5
by Paul - Posted on 30 May 2024
I was provided with very good information regarding my recent tests. I was told of each different result and advised of ways to reduce the levels that i am currently at and potential ways to reduce the levels.
Visited May 2024
James Wigg Practice has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Emma - Posted on 21 May 2024
My appointment today was great. I was seen on time and felt that my concerns were listened to. I received treatment and a referral within the appointment.
Visited May 2024
James Wigg Practice has not yet replied.
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Review titled Poor experience
Rated 2 stars out of 5
by Kel - Posted on 31 May 2024
Certain reviews on here do not accord with my elderly mother's experience. She has dementia, is deaf and often immobile. She hasn't been able to use a phone in ages. Often she can't get to the surgery. I call up to try and get her seen and mostly told there are no GP appointments. Offered a nurse instead. Told to call back another time. Told she had to call herself ( which I know is incorrect). She's been housebound for over 3 months following a fall. I have asked for a home visit but there is never one available. I am again told to call another time. I don't live close by. The carers call me saying she needs to see a GP. District nurses need the GP to refer . What has happened to this surgery? It was once very good. I am sure there are good GPs there but the system favours younger able less complex patients.
Visited May 2024
James Wigg Practice has not yet replied.
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Review titled Always reliable
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
Got a non-urgent appointment with my GP of preference at a week's notice. He was thorough, efficient and friendly and listened carefully and prescribed as necessary. Always a good experience from the practice
Visited May 2024
James Wigg Practice has not yet replied.
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Review titled Great Practice .
Rated 5 stars out of 5
by Alina McMahon - Posted on 22 May 2024
He is a very good Doctor. He explained to me everything that I need to know about my worries. I’m very happy with him.
Visited May 2024
James Wigg Practice has not yet replied.
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Review titled Streamlined reception
Rated 4 stars out of 5
by George S - Posted on 31 May 2024
Still not great on the automated service to book appointments, although in fairness an appointment was raised quickly enough, just no option to change it, so had to call in. The practice have clearly responded to complaints of them restricting what reception can do, and I managed to get my appointment changed. The booking system still doesn't allow appointments over two weeks away, meaning I'll have to call again if I can't get time off. Reception were polite and efficient, so all credit to them on patient care.
Visited May 2024
James Wigg Practice has not yet replied.
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Review titled helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2024
I called to book an emergency appointment and was helped by a staff member who was very helpful and booked me an emergency appointment
Visited May 2024
James Wigg Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Joshua Gregory - Posted on 27 April 2024
Had a phone consultation with Dr j levy and was extremely helpful , everything I asked was felt with correctly
Visited April 2024
James Wigg Practice has not yet replied.
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Review titled Just awful
Rated 2 stars out of 5
by MCT - Posted on 12 April 2024
Attitude of staff trying to manage all the appointments and messages and reports etc awful. Not a single message got through to my GP .Told have to start all over again and get another appointment and not even with my own GP . And be triage first. Why can't a GP respond to questions about the referral they were meant to make and the hospital needs extra information or something can't provide. So tired of trying to get through all this
Visited April 2024
James Wigg Practice has not yet replied.