Jalal Practice
Integrated Care Centre, New Radcliffe Street, Oldham, Lancashire, OL1 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled on line service
Rated 3 stars out of 5
by Joyce Ward - Posted on 23 October 2022
Trying to order my repeat prescription using online service on the website but the site has been down apparantly for maintenance since Thursday 20th October, it is now 14.41 on Sunday, 23rd October
Visited October 2022
Review titled Jalal Practice
Replied on 25 October 2022
Dear Patient, Thank you for noting the website is down. We will raise this with our website provider. Kind regards, Julie Rowe Practice Manager
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Review titled Incompetent
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2022
I asked for an appointment on the 03 Oct 2022 but after 1 hour waiting was told there were no appointments. Went to hospital and was diagnosed with Cellulitis and given antibiotics. These antibiotics did not clear so made another appointment having waited 1 hour 30 mins to get through to be told only a nurse appointment available. Given another 5 days antibiotics .The nurse was a bit off hand at the beginning .These have not shifted it so made an appointment with the practice after another massive wait. Again could only see the nurse. Unfortunately due to public transport problems I arrived 10 mins late. Was told they would not see me so I told them i was not happy.There was no relenting in there insistence they would not see me.Tried other areas of health with no joy . Cant believe they would not see me as the nurse in my previous appointment only came out to call me in 6 mins after my due appointment time so it obviously doed not work both ways. Also I have previusly waited up to 25 minutes to see the doctor pre covid and have never seen him or her since .I never moaned about having to wait. This practice is incompetent in how it is run .Another example of incompetence is that I am on the vulnerable list to have covid and flu vaccines but have never been called in for any at all. To cap everything off earlier in the year they asked my by text to take my own blood pressure when I would have thought that was there job.How can they ask me to do that but not ask me to come in for jabs. The receptionists are arrogant,incompetent and out of touch with what the oatient requires or wants. This practice needs to be seriously looked at by the authorities.
Visited October 2022
Review titled Jalal Practice
Replied on 18 October 2022
Dear Patient, Thank you for your feedback. We are sorry you have had a negative experience at the practice. We have now had a long chat about the issues you have experienced, and we answered the points you made. Telephones: We have been experiencing issues with the telephones for sometime and have escalated this to the provider. Blood Pressure Reading Some patients do take their own blood pressure readings at home and this is why you may occasionally be sent a text message to request a reading. This will be reviewed by a clinician and further action taken if needed. Flu & Covid We are currently calling patients in for flu and Covid vaccinations but as we have many patients to call, we have to do this in small batches so we can provide enough appointments. This is why you have yet to be called. Doctors and Nurses We have built a team of clinicians at practice which includes Advanced Nurse Practitioners, Healthcare Assistants, Doctors, Advanced Care Practitioners, Pharmacists, Physician Associates. This is so we can provide more appointments and navigate patients to the appropriate care as per NHS 5 Year Forward Plan. I feel our chat was positive and you are more informed and hopefully you will not have any further negative experiences at the practice. Kind regards, Julie Rowe Practice Manager
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Review titled Terrible process
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2022
I have been trying since 8 am to get an appointment. You open at 8 am but it's 10 am now and no one has answered the phone. Between 8 am and 9 am the calls were disconnected and from 9 am till now I am still waiting for someone to answer. Is this a joke? How can someone being in 2nd in the queue end up 4th in the queue? Can you explain this? This has happened to me. I hardly call doctor's but when I do I can't even get through. When you eventually answer the obvious response is expected. "We don't have any appointments left" This is absolute shambles. I'm considering changing my doctor. This whole process is absolutely terrible.
Visited September 2022
Review titled Jalal Practice
Replied on 18 October 2022
Dear Patient, Thank you for your feedback. A new telephone system installed in February 2021. The system can be monitored to ensure calls are answered in a timely manner. Having this monitoring system in place means we can deploy more staff to answer calls should the queues become long. Unfortunately, we have been experiencing difficulties with the new telephone system which has been reported to the providers team for investigation. We apologise if you have had any issues with this. We provide many appointments each day but unfortunately, demand is very high, and the appointments do get booked very quickly. I apologise for your negative experience and would be happy to have a chat to discuss your concerns. Kind regards, Julie Rowe Practice Manager