Issa Medical Centre - Patel
73 St Gregory Road, Deepdale, Preston, Lancashire, PR1 6YAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Issa Medical Centre - Patel.
Reviews
-
Review titled Exceptional
Rated 5 stars out of 5
by Elizabeth thompson - Posted on 25 April 2024
Phone call on time . GP listened and really helped . reviewed what was discussed and made sure to let me know i could call back if any worries Thankyou x
Visited April 2024
Review titled Issa Medical Centre - Patel
Replied on 25 April 2024
Thank you so much for your kind comments, Ms Thompson. We really appreciate you taking the time out to share your experience with us and we will certainly pass on your feedback to our team. Kind Regards Jayne Kennedy Operations Manager
-
Review titled Great doctor
Rated 5 stars out of 5
by Dawn - Posted on 07 May 2024
This doctor is so thorough, they actually complete tests, referrals etc that you know you need, the doctor is treating an ongoing issue and is keen for me to rebook with them so my treatment is seamless and with the same doctor
Visited April 2024
Review titled Issa Medical Centre - Patel
Replied on 13 May 2024
Thank you so much for your kind comments, Dawn. We really appreciate you taking the time out to share your experience with us and we will certainly pass on your feedback to our team. Kind Regards Jayne Kennedy Operations Manager
-
Review titled Prompt and efficient.
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
I may have a slight meds clash so rang to speak to someone and was called back within an hour. Having explained the symptoms a course of action was determined and an appointment made for the next day to start the test and advice given.
Visited April 2024
Review titled Issa Medical Centre - Patel
Replied on 24 April 2024
Thank you so much for your kind comments. We really appreciate you taking the time out to share your experience with us and we will certainly pass on your feedback to our team. Kind Regards Jayne Kennedy Operations Manager
-
Review titled Efficient service
Rated 5 stars out of 5
by Debbie de Sousa - Posted on 09 April 2024
Had a review over the telephone and was asked to come into the practice at the end of morning surgery. I was seen and a blood test and an x Ray was organised and medication sent straight through to my chemist. All done in an efficient and friendly manner
Visited April 2024
Review titled Issa Medical Centre - Patel
Replied on 09 April 2024
Thank you so much for your kind comments, Debbie. We really appreciate you taking the time out to share your experience with us and we will certainly pass on your feedback to our team. Kind Regards Jayne Kennedy Operations Manager
-
Review titled Great Practice and wonderful GP
Rated 5 stars out of 5
by Joanne Steel - Posted on 22 April 2024
I have never had a bad experience at this practice. I had my first face to face consultation with Dr on 8th April. I was not well and had significant abdominal pain. She was lovely, I felt so reassured with he manner and she was thorough. She listened and ordered a multitude of tests. I have had a further telephone consultation today (22/4/24) with her. She was early to call - which worked for me and again listened. I have a management plan for 2 conditions and I am a happy patient. Reception staff are always helpful too I am proud to be a patient here
Visited April 2024
Review titled Issa Medical Centre - Patel
Replied on 22 April 2024
Dear Mrs Steel Thank you so much for your kind comments. We really appreciate you taking the time out to share your experience with us and we will certainly pass on your feedback to our team. Kind Regards Jayne Kennedy Operations Manager
-
Review titled Always there for me
Rated 5 stars out of 5
by Yasmin A - Posted on 30 April 2024
Whenever i have experienced any illness or symptoms the practice gives me 100% support A year ago my thyroid was not settling I was taken care of very promptly & very well Thankfully we found out the cause of the problem
Visited April 2024
Review titled Issa Medical Centre - Patel
Replied on 30 April 2024
Thank you so much for your kind comments, Yasmin. We really appreciate you taking the time out to share your experience with us and we will certainly pass on your feedback to our team. Kind Regards Jayne Kennedy Operations Manager
-
Review titled Dr gets things sorted out for you
Rated 5 stars out of 5
by ruks - Posted on 16 May 2024
Only problem is trying to get through to surgery for an appointment is hard . Also trying to book with a Dr of your choice extremely hard aswell.
Visited April 2024
Review titled Issa Medical Centre - Patel
Replied on 17 May 2024
Dear Ruks, Thank you for your kind works regarding the doctors. I am sorry to hear that you have had trouble getting through on the phone. The practice has installed a new telephone system that aids us in seeing call volumes and what our busiest times are. We have adjusted staffing levels to try and meet the those call volumes at those times. With regards to choice of Doctor, we do try to prioritise patient choice, provided that Doctor has available appointments at the time the patient requests to see them. To try and resolve these two issues you have mentioned, it may be worth popping into reception to be set up for online access. This will allow you to book appointments online without waiting on the busy telephone lines, and hopefully be able to prebook with the doctor of your choice, dependent on appointment availability. Kind Regards Jayne Kennedy Operations Manager.
-
Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
The staff at this practice are nothing shirt of unhelpful. Initially the receptionist was trying to stop me from making am appointment with the GPS after finally getting thorough the 8am phone call lottery and then when I saw the doctor for a viral ear infection, I was offered a blood test and sent away. Absolute waste of time.
Visited April 2024
Review titled Issa Medical Centre - Patel
Replied on 05 April 2024
Dear Patient Thank you for your feedback, we are concerned that you feel your interaction with Issa Medical has been unsatisfactory. As a practice we welcome all feedback and would like to discuss the concerns you have raised. Please contact the practice and leave a message for one of the management team to call and discuss further. Kind Regards Jayne Kennedy Operations Manager
-
Review titled Normally okay
Rated 3 stars out of 5
by Steven Poole - Posted on 23 April 2024
Had a telephone consultation this morning, lasted literally one minute. Unfortunately it was so rushed, i didn’t have chance to ask the Clinician anything. I just got the impression she wanted to finish the conversation asap. I wasn’t any wiser after the consultation than before it. Disappointed.
Visited April 2024
Review titled Issa Medical Centre - Patel
Replied on 23 April 2024
Dear Mr Poole Thank you for your feedback, we are concerned that you feel your interaction with Issa Medical today has been unsatisfactory. As a practice we welcome all feedback, and I have investigated the concerns you have raised internally, and feedback has been provided to the staff member involved. They will be contacting you shortly to answer any further questions you may have. Kind Regards Jayne Kennedy Operations Manager.
-
Review titled Fantastic Doctors
Rated 4 stars out of 5
by Jak - Posted on 04 April 2024
The Doctor was informative and professional, even though you could tell how much she has clearly got on her plate. Thankyou for what you do.
Visited April 2024
Review titled Issa Medical Centre - Patel
Replied on 04 April 2024
Thank you so much for your kind comments, Jak. We really appreciate you taking the time out to share your experience with us and we will certainly pass on your feedback to our team. Kind Regards Jayne Kennedy Operations Manager