Holderness Health - Church View Surgery
5 Market Hill, Hedon, Yorkshire(East Riding), HU12 8JEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very impressed
Rated 5 stars out of 5
by Joe - Posted on 22 January 2024
Telephoned at 8am and the call was answered straight away. I wanted an appointment for me elderly father, after completing care navigation an appointment was made for later in the day. We were seen by a lovely GP registrar who was very friendly, thorough and empathetic. The same day my niece received a call from the nursery to say they were concerned about her one year olds breathing. She called into the surgery and an appointment was made and she was seen by a doctor within the hour. A good experience from both ends of the age scale for this family. Thank you.
Visited January 2024
Review titled Holderness Health - Church View Surgery
Replied on 23 January 2024
Dear Joe, thank you so much for taking the time to leave a review, its really nice to hear that you and your niece have had such a positive experience. We really appreciate patients taking the time to leave us their feedback as we use this to develop our teams and anything positive is really uplifting for our staff so i will certainly pass this onto them. Best Wishes Sarah Powell, Head of Patient Services
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Review titled Customer service is appalling
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2023
Waiting times for medication is unreal waited over a hour in a que for My medication They never answer the phones often waiting 40+ minutes before someone finally answers only to put ypu back on hold as it's not their department
Visited December 2023
Review titled Holderness Health - Church View Surgery
Replied on 28 December 2023
Thank you for taking the time to write a review about your recent experience. We are sorry to hear that you are unhappy with the current waiting times for dispensary and the telephone to be answered. Unfortunately we have seen a significant number of staff off due to illness in recent weeks which has impacted on our waiting times. We are working hard to ensure that we have adequate staffing levels in place and are continually recruiting to vacant posts. We ask for your patience and understanding whilst we address our current staffing shortages. Thank you
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Review titled Fantastic service
Rated 5 stars out of 5
by Judith Helyard - Posted on 26 February 2023
Had an appointment on Friday with a nurse, health check. While I was stood in the queue, I was very short of breath, I think the gentleman in front of me alerted the receptionist, next thing I know is the receptionist is taking me to sit down. Then they got a Dr to see me, on antibiotics for the 3rd time since January to clear this infection. Then still had my health check with the nurse. Absolutely brilliant service from all staff, well done Church View.
Visited February 2023
Review titled Holderness Health - Church View Surgery
Replied on 27 February 2023
Thank you for taking the time to write a review on your recent experience. We are delighted to hear about your recent appointment and will ensure that your comments are shared with our team. Thank you and very best wishes.