Highbridge Medical Centre - Ratings and reviews
Reviews
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 09 August 2022
Had a call the same morning and due to the nature of the request I was needed to be seen. The practitioner managed to squeeze me in and thanks to her quick actions saved me from getting any worse. All sorted within a few hours. Great Service
Visited July 2022
Review titled Highbridge Medical Centre
Replied on 09 August 2022
We would like to thank you for taking the time to leave this lovely comment, we will feed this back to the team. Kind Regards Highbridge Medical Centre
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Review titled Patience's of Saints
Rated 5 stars out of 5
by Michael The Poet - Posted on 29 June 2022
I have had the most amazing care and treatment by everyone in the practice since suffering a traumatic brain injury in 2019. I couldn't have asked for better. This review relates to my experience while waiting in the waiting room between to separate appointments. I witnessed, in a period of 15 minutes, the staff on reception dealing with quite a number of patient enquiries. The vast majority were conducted smoothly and efficiently. However, in that very short time I've also witnessed three patients engaging with the staff in a manner which could best be described as "less than polite" or could reasonably be called rude and one was even bordering abusive. The staff in question handled themselves with the real professionalism and tried their very best to deal with the issues with courtesy and good manners. They showed remarkable forbearance and demonstrated that they have somehow been equipped with the patience's of saints. While I waited I calculated that if there were three people like that in 15 minutes then that equated to 12 in an hour or 96 in an 8 hour day. Nobody should be expected to put up with that. The pressure they have been under the last couple of years has been incredible I do not know how they keep it up. Not on one single occasion have I attended the surgery and not been greeted with a smile. Hats off to them, they are superb.
Visited June 2022
Review titled Highbridge Medical Centre
Replied on 04 July 2022
Dear Michael Thank you for leaving this positive review, we are glad that your experiences with the surgery have been pleasant and you have received the care that you have needed. Our staff aim to offer the highest service of care and compassion and we are glad to hear that you feel that you have received these on your visits. Thank you once again.
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Review titled Can't get appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2022
Rang to book appointment, on hold 25 minutes, made blood test appt for 2 weeks from then, great. Then tried for drs appt told none left and had to call back next day. Next day on hold for over an hour!!! Reception answered but for some reason couldn't hear me so hung up! Haven't tried again! Please can you explain why future appointments can't be made. I only want to talk to a Dr, don't need to see one initially, but it seems to be too difficult. Surely providing future phone call appts must be a sensible option.
Visited May 2022
Review titled Highbridge Medical Centre
Replied on 04 July 2022
We are sorry to hear of your recent experience when trying to access services at the surgery. The average wait time for routine blood tests can vary between 2-6 weeks. In relation to booking appointments with our clinical team, we do offer a variety of pre-bookable and on the day acute appointments with our practitioners and GP's. We are finding that at this time the demand far outweighs our capacity, so on some occasions patients are unable to book their desired appointments. We hope that you have since been able to have your review appointment and if you are still struggling please do contact the surgery and we can look into your situation accordingly. Many Thanks.