Hazeldene House Surgery - Ratings and reviews
Reviews
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Review titled Pitiful Booking System / Procedure
Rated 2 stars out of 5
by Steven Freeman - Posted on 09 May 2024
I have been to the doctor and there are concerns relating to hear disease and blood pressure. Blood is taken and I am sent for an Electrocardiogram. Then I receive a text stating that I need to make an appointment to see the doctor to discuss blood pressure results. I call the surgery at 12.25 and am told I am 1st in the queue. I sit and wait for 30 minutes and nobody takes my call. I call back again at 14.00 and wait for 20 minutes and eventually someone picks up. I tell them I am calling to make an appointment as instructed by the text message I received. I am told that I need to call again at 8.00 the next morning to book an appointment two weeks in advance. What a ridiculous policy after already waiting for 50 minutes to get through. Strangely enough (considering one has to book two weeks in advance). A week ago they cancelled by appointment and gave me three different time slots that they could change it to all within 24 hours of my initil appointment. However, in this instance they can't find a single slot for me within two weeks. Honestly, this surgery need to have a serious look at their procedures and policies. I don't know a single person who uses this surgery who aren't infuriated by this system. I can't fathom why "there are concerns over my blood pressure and coronary heart disease but they have no sense of urgency when booking an appointment for me" Aren't surgeries supposed to be adaptable, understanding, convenient to use and use initiative to prioritize? When I told the receptionist that I cannot cannot spend time at 8.00 hanging on for 45 minutes trying to make an appointment when I have meetings, she offered no alternative to me except to try and book online, which I told her I had tried but the site stated that there were no available appointments within 8 weeks. When I told her this, no further solutions. I told her never mind and she said "OK Bye" Honestly, it beggars belief. I could potentially die of a heart attack or something before they start to use common sense and prioritize appointments based upon risk. It's truly frustrating. Steve Freeman
Visited May 2024
Hazeldene House Surgery has not yet replied.
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Review titled No Complaints
Rated 5 stars out of 5
by Nicki8 - Posted on 06 September 2023
Your Review: I’ve had a recent issue and seen a doctor twice in the last month on both occasion got a same day appointment. Which I wasn’t expecting. Reception were super professional and kind on both occasions , extremely helpful You get a lot of fleck but I have no complaints at all. It’s a hard job ( I know!) You’ve come a long way since covid and I thank you all for your dedication and commitment to the NHS. Hazeldene you have a great team
Visited September 2023
Review titled Hazeldene House Surgery
Replied on 07 September 2023
Thank you for taking the time to send your feedback on the care that you have received from the surgery. We do have a very caring hardworking team and we all aim to deliver the best care possible to all of our patients. Kind regards Gail Gail Pyatt Business Manager On behalf of the The Partners Hazeldene House Surgery
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
I phoned hazeldene surgery out of desperation due to my B/P rising above 203/82. I was told to visit the surgery to pick a blood pressure record sheet and write my B/P readings morning and night and return the completed form in a week's time.I really couldn't believe what I was Hearing So in desperation I had to call 111 who dispatched an ambulance and I was checked over and the lovely ambulance staff insisted I go immediately the county hospital who gave me 2cardiograms and I was later discharged after my blood pressure had been reduced to a safe reading.I have found it virtually impossible to see a doctor in person.i have had to go private previously because I couldn't get to see a doctor
Visited July 2023
Review titled Hazeldene House Surgery
Replied on 20 July 2023
Dear Patient I am sorry and very concerned by your comments, please can I ask that you contact me directly so that I can address this with you. Yours sincerely Gail Pyatt Business Manager Hazeldene House Surgery hazeldene.house-surgery@nhs.net 01889 881206
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Review titled Very hardworking practice
Rated 4 stars out of 5
by michael - Posted on 25 April 2023
Recepionists - most helpful, often under most difficult circumstances. Health Care Proffs - always highley efficient and helpful. Nurses - always go out of the way to be kind, and most efficient. G.P.s, from my experience of 20 years, are most helpful and friendly under great pressure. "The backroom team whom we no not see, try to keep the whole system running smoothly. Not easy in the current circumstances!
Visited April 2023
Review titled Hazeldene House Surgery
Replied on 07 September 2023
Dear Michael Thank you very much for taking the time to post a review of your experience as a patient of Hazeldene House Surgery. Our whole team always strive to deliver the best care and it is always really appreciated when this is recognised. Kind regards Gail Gail Pyatt Business Manager On behalf of the Partners Hazeldene House Surgery
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Review titled Excellent practice which we value highly
Rated 5 stars out of 5
by Ingrid Lilley - Posted on 17 January 2023
We have been patients here for over 18 years, and are so grateful for all the continuing care and swift response to our health issues. This is a lovely surgery with a caring team who work tirelessly. Reception staff are all efficient in dealing with appointment requests, prescriptions etc; the pharmacy on site is excellent. All the doctors at the practice are dedicated to their profession, and do their utmost to diagnose and refer swiftly when needed. There have been some staff changes over the years with retirements etc, but the values of kindness and caring have never been compromised. Given the current difficulties that the NHS has with an ever growing population, and elderly demographic, Hazeldene House Surgery is meeting the needs of these groups very well- given our experiences and observations. We have a real sense of being valued, and most importantly being listened to. All the staff show empathy and compassion to us, and we feel 'safe' here using the service. The Patient Access account is really helpful to accessing notes and documents, and order repeat prescriptions too. Thank you to all the team at Hazeldene House Surgery
Visited January 2023
Review titled Hazeldene House Surgery
Replied on 07 September 2023
Dear Mrs Lilley Thank you very much indeed for your very kind feedback on the care you have received over your 18 years + of being a patient at Hazeldene House Surgery. All our dedicated staff always strive to deliver the best care possible and it is always very much appreciated when patients do share their positive experiences. Thank you. Kind regards Gail Gail Pyatt On behalf of the Partners Hazeldene House Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Karen - Posted on 26 October 2022
We have received an amazing service since moving here over 4 years ago. Staff and GP’s all very helpful and we have always had a fast appointment when needed. Can’t thank them enough!
Visited October 2022
Review titled Hazeldene House Surgery
Replied on 07 September 2023
Dear Karen Thank you very much for taking the time to post your kind review of our practice. We all aim to deliver the best care possible for our patients and it is very much appreciated to receive positive feedback. Kind regards Gail Gail Pyatt Business Manager On behalf of the Partners Hazeldene House Surgery