Haworth Medical Practice
Haworth Medical Practice, Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very caring gp's
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
Recent diagnosis of cancer. Supported throughout my journey with varying Gp's Online forms completed and dealt with promptly either by telephone call or an appointment at the surgery. My care has been fantastic and I cannot thank all the staff for their hard work in these very trying times. A massive thank you
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Rose Patient Experience Team
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Review titled Modality Useless
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2024
Why have things been outsourced to this company with useless processes. I press on the phone for them to call me back, it calls me back and silence. I call and dont do that option and no one picks up at all. I try to do an online form request when I can and not at work then its 'closed' and only allowed to submit within their working hours. Thats just stupid. You can triage forms. Making people then have to come back when they probably cant is rubbish, and patients cant do/speak to anyone when we are able to. Not wait time whilst being on hold, where is the dedicated team to answer calls? No queue numbers on calls, intermittently working
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Older people
Rated 1 star out of 5
by Susanne - Posted on 20 May 2024
How on earth is a 85 year old without a smart phone or computer access supposed to make an appointment?
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Susanne, Thank you for taking the time to leave a review. Patients are still able to book appointments over the telephone and in practice. Our Patient Service Assistants will complete the form on behalf of patients who are unable to access the internet. Kind regards Rose Patient Experience Team
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Review titled Unacceptable service
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2024
Morality operate the medical practice for profit and will take any opertunity to not provide medical assistance they can get. For large parts of the week it is impossible to make an appointment, due to the website being down and phone operators not being able to make appointments. My last 2 appointments have been with a nurse despite requesting to see a doctor. My referral to see a specialist has not been followed up on in over a year despite repeatedly chasing it up.
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Suggestion : Posting of Surgery closure for Training Days +
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2024
Yesterday afternnon (23.5.24) I went to Haworth Surgery to collect a prescription. It was closed for training, I think from 13:00. Another lady had turned up too. The chap usually on reception, who was just leaving, told us it would be open tomorrow @ 08:00. For me, this is the second time it's happened. As I write this (07:32) there's a 'Closed' Graphic swinging on your home page. Fine - But the line beneath it is illegible. I assume it reads Open 08:00...can't tell.... 1) How about visibly posting such closures on your Home Page to avoid patient disappointment ? 2) Make the Opening Times more legible. 3) Display the Pharmacy Opening Times too. Wouldn't it save staff & patient's time ? Reducing phone waiting times and tying up already stretched staff ? Yours Hopefully
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. We do publicise these training dates on our social media as well as in practice. However we thank you for taking the time to provide your feedback and suggestions. I will share this with the team to identify any improvements we can make. Kind regards Rose Patient Experience Team
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Review titled No Follow up
Rated 3 stars out of 5
by Allan Balderstone - Posted on 24 April 2024
On my NHS app it states that there documents 1st and 2nd requeat for long term sickness review on the 20/3 and 2/4, I have not received either! Why has my no response being followed up with a phone call?
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Allan Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Decent docs, lousy systems
Rated 2 stars out of 5
by Jane - Posted on 17 April 2024
I tried today to get an urgent appt for a badly infected finger which is getting worse. Total exercise in frustration. The online appointments system shows a two week window: all apointments apparently taken. The message system is turned off, and my attempt to make a phone or email appointment didnt work: system is down. I have encountered these problems every time I tried to make an appointment since Modality took over...
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Jane Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. Appointments can be made over the telephone, in practice or via our online form which can be found on our website. All requests are triaged by a GP, who determine the type of appointment required for your ailment. This could be same day, routine or a different service. This will then be communicated with the patient to manage their expectation. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Rose Patient Experience Team
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Review titled Hugely Flawed
Rated 1 star out of 5
by Clare - Posted on 03 April 2024
The system is hugely flawed for working people in careers where waiting for a call back all day is impossible. I am a psychotherapist who cannot take calls when working with clients. I don’t even have my phone on. I need a medication review before 11am. It is 4am and because the service cannot and will not call me back after filling in an online form before 11am then I haven’t had the medication that keeps me functioning. I know that even as I write this I will be directed to the website to fill a submission again and then see that the practice has called me when I am working. I am suffering insomnia, stress and depression because I cannot simply get a medication review when I’m not working between 8am and 11am. I am self employed and cannot take a day off unpaid to wait for a phone call.
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Clare Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Rose Patient Experience Team
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Review titled Unacceptable System
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
i cannot believe that you cannot ring up and book an appointment with this practice. Filling out an online form and waiting for a response is a disgrace. Three forms have now been completed with still no response being received. This system should be stopped.
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. Appointments can be made over the telephone, in practice or via our online form which can be found on our website. All requests are triaged by a GP, who determine the type of appointment required for your ailment. This could be same day, routine or a different service. This will then be communicated with the patient to manage their expectation. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Rose Patient Experience Team
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Review titled Impossible to communicate
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
I can’t find another way to communicate with Haworth Medical Practice so using this. I used to get 6 months of HRT, following issues with supplies I changed to different type with 3 month supply to see if all ok. No issues with the new medication so I submitted repeat prescription request with a note to ask for 6 months supply. Just received a very short sharp message to say only 3 months to be prescribed no reason why. Would have been great to have received explanation why this will cost me twice as much each year or at least a way to speak to someone about this. Another example of amazing service (not)
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer