Hatfield Road Surgery
2 The Parade, Ellis House, St. Albans, Hertfordshire, AL1 3FYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get an appointment.
Rated 1 star out of 5
by David Walsh - Posted on 04 October 2022
You can only phone at 8am to get an appointment. Have done so and been perpetually left to an automated service. This is an issue every time I phone this surgery. Very, very poor.
Visited October 2022
Hatfield Road Surgery has not yet replied.
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Review titled Woeful
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2022
Despite Covid restrictions being lifted this surgery continues to dent patients the ability to make an appointment, at a specific time, in person. Telephone triage only is not helpful for those who work and are unable to wait for a call back all day long. Reception staff are mostly dismissive and do not listen when you explain your circumstances which is very frustrating. As I type I am awaiting a scheduled appointment with a private GP just to get the treatment I need.
Visited August 2022
Hatfield Road Surgery has not yet replied.
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Review titled Rude staff and GP
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2022
We had so many bad experiences for us and also with the kids, the staff is rude and GP are always in a rush, doesn't explain to you what you have, treatment, anything, and never solve your problem or try to help in any sort of way.
Visited August 2022
Hatfield Road Surgery has not yet replied.
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Review titled No GPs here
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2022
As explained by the staff, at the moment the surgery has no GPs they used to have two and one has resigned and the other is on an open ended leave. This makes the surgery unable to carry the basic responsibilities. There is no chance at all to meet a GP even when needed as they don’t exist. Instead the surgery uses the help of external GPs to provide phone consultations only. I’ve asked for a visit twice. One because of an animal attack on my hand and the other because of sudden severe back pain and in both cases I was asked to visit the pharmacy. This is a joke. My heart goes to the support staff at this GP who had to deal with the workload and patient pressure and anger. If you are looking for a GP I’d recommend to stay clear of this one for awhile and honestly I’d recommend the surgery to pass their patients to another surgery that can provide basic health care.
Visited June 2022
Hatfield Road Surgery has not yet replied.
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Review titled Poor service, rude staff
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2022
I have no issues with the doctors. My review is purely of the reception staff who are rude and do not do their jobs well. I have had numerous letters emailed through by my consultants at the hospital and they never seem to be logged/filed properly at the surgery. It results in me having to call multiple times and even go into the surgery to get an answer. The rudeness of the staff is the worst experience, it has not only happened once, but on multiple occasions and I can see from reviews here and on Google reviews that it’s a regular thing.
Visited May 2022
Review titled Hatfield Road Surgery
Replied on 25 May 2022
I am sorry to hear that your recent experience of the practice was not to your expectation. Please feel free to contact me at the practice and I will be happy to discuss this with you in further detail. Kind Regards Adarsh Mehta Practice Manager