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Hastings House Surgery

Rivers Way, Wellesbourne, Warwick, CV35 9RH

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Appointments system

    Rated 3 stars out of 5

    by Anonymous - Posted on 04 November 2023

    I recently called at the Hastings House Medical Centre to make an appointment to see a doctor (non-emergency) but was told by the receptionist that they did not accept appointments at the reception desk. I could either join a telephone queue at 8am the next working day (which would have been three days away) and try to book a slot on that day, if available, or I could complete a lengthy and somewhat confusing on-line questionnaire. According to the CQC 'You can expect a good GP practice to be responsive to your needs because: 'The appointment system is easy for everyone to use ...'. In my opinion, the appointments system at Hastings House is far from easy for everyone to use and needs to be far more flexible if it is to meet everyone’s needs.

    Visited November 2023

    Report as unsuitable

    Review titled Hastings House Surgery

    Replied on 05 December 2023

    Dear Patient Thank you for your recent review, all feedback is important to us. I am sorry to hear about your recent experience and would welcome an opportunity to discuss this further with you. Please do not hesitate to contact Mrs Lucy Jacques- Practice Manager on 01789 840245. We have recently put changes in place which should prevent this happening again. Kind regards Mrs Lucy Jacques Practice Manager.

    Report as unsuitable

  2. Review titled Beyond exceptional

    Rated 5 stars out of 5

    by Leanne Hampshire - Posted on 06 October 2022

    I just want to thank all the staff at Hastings house medical, Ive been registered at Hastings house for 5 years and always received 5 star service from the drs/nurses, admin team and dispensary.(you guys need an award) I can honestly say the service is exceptional. Thank you all and continue being great.

    Visited October 2022

    Report as unsuitable

    Hastings House Surgery has not yet replied.

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