Harden Blakenall
Blakenhall Village Centre, Thames Road, Walsall, West Midlands, WS3 1LZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled new online booking system worse than queuing at 8am
Rated 1 star out of 5
by Colin - Posted on 16 May 2024
I have been trying since Tuesday to get some repeat painkillers and cream (I've had them before but prescription lapsed). I filled out their online form in the Admin section under 'repeat prescriptions' but I was told to submit another form as it was 'medical' due to the prescriptions lapsing and it needs GP review. I put in the form that I have problems receiving calls during daytime due to poor mobile coverage. Someone still called, didn't get me and then cancelled the form as complete. I did another form and then a fourth because I made the mistake of doing the admin one mentioning prescriptions instead of medical again. Someone again called when I didnt answer and it was cancelled again. I submitted the correct form this morning, put clearly on it not to phone me between 9am and 4pm, and then a GP called me at 10.17am. I didnt get it and my appt has been cancelled again. This is bordering on farcical. I am told by the receptionist today that they close at 1pm, so there are no appointments after that time. I can't however get an appointment on another day and I have to submit form no. 6 tomorrow. I am expecting the same to happen again. The receptionist blamed the company that did the online service and the GP for the problems and that they have no control over when phone calls are made. It was better when we all had to queue at 8am for the daily lottery of appointments.
Visited May 2024
Review titled Harden Blakenall
Replied on 04 June 2024
Dear Colin I am very sorry to hear about your experience and can see that you have been contacted since submitting your review. You can contact us directly using the following if you experience any issues in the future. link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Blood Test
Rated 4 stars out of 5
by Jamie Holmes - Posted on 22 May 2024
I never enjoy having my bloods taken but the nurse who saw me was friendly, polite and very positive in her approach. I didn’t feel the needle go in and it was all over and done with before I knew it. Thank You
Visited May 2024
Review titled Harden Blakenall
Replied on 04 June 2024
Dear Jamie Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards, Patient Experience Officer
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Review titled They are getting worse
Rated 1 star out of 5
by Mark Pearson - Posted on 02 April 2024
Appointments by form now, to cut cost, you can wait up to two days before you get a reply. When you contact a doctor you want to see them that day.
Visited April 2024
Review titled Harden Blakenall
Replied on 30 April 2024
Dear Mark Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. You can contact me directly using the following link if you wish to discuss this further. link: https://www.modalitypartnership.nhs.uk/contact Kind regards, Holly Patient Experience Officer
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2024
The service I have personally received from this practice has been great. I filled out the online form and got a GP appointment the same morning. I then got an appointment with the nurse the morning after. Both nurses and GP have been helpful and I couldn’t fault the service I have been given.
Visited March 2024
Review titled Harden Blakenall
Replied on 30 April 2024
Dear Patient, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards, Holly Patient Experience Officer
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Review titled Nurse
Rated 4 stars out of 5
by Michelle - Posted on 21 March 2024
The nurse who saw me today was fantastic appointment time 9.45am she put me at ease was very understanding kind and caring i cannot thank her enough your amazing
Visited March 2024
Review titled Harden Blakenall
Replied on 30 April 2024
Dear Michelle, We are happy to see that you received great care from the surgery. Thank you so much for sharing your experience with us. Kind regards, Holly Patient Experience Officer
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Review titled Joke appointment system
Rated 1 star out of 5
by Angela Taylor - Posted on 23 February 2024
This is the third day I have tried to get a appointment I started ringing at 7-59 hang up and redialing until the phone switches over at 8-00 to then hear the automated message saying more than 30th in the queue phone got answered today at 8-23 and guess what no appointments so far the calls have cost me Justin over £10 and I work 8-00 till 2 Mon and Tues it will all start again on Wednesday which is so stressful and costly which I can not really afford to keep doing
Visited February 2024
Review titled Harden Blakenall
Replied on 27 February 2024
Dear Angela, I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. The Practice are currently planning the launch of an updated booking system, that will allow patients to submit an online triage form, so that an appointment can be allocated as soon as possible. This in turn aims to free up the Practices telephone lines, whilst offering additional appointments online. Again, I am very sorry that you have been struggling to access our services. Kind regards, Patient Experience Team Modality Partnership
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Review titled Continuously poor
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
I’m am sure that I am not alone in experiencing poor quality service from Blakenall Practice. The appointments are a lottery system. The surgery takes no consideration to the working population. Our family were forced to attend this surgery, we were under the impression that the move was temporary during Covid. We would never have selected this surgery given its historic poor reputation within the area. When will patients be returning to Harden? I’d be very interested in learning more about their PCN Capacity & Access Improvement Plan. I’d like to know more about their Patient Participation Group so that I can give my honest feedback directly to the decision makers at Modality Partnership.
Visited November 2023
Review titled Harden Blakenall
Replied on 29 December 2023
Dear Patient I am very sorry to hear about your experience with your Practice. There is a form on our website to join the PPG if you wish to do so. You can also ask for more infomartion through the website. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Great Nurses but where are GP’s
Rated 1 star out of 5
by MR Sheppard - Posted on 26 June 2023
Following tests and new diagnosis from neurological specialists I received a text to call surgery to make a non urgent appointment with a doctor. 12 days later despite calling every day I’m still unable to see or speak to a GP. Apparently appointments are always gone. Very bad medical service.
Visited June 2023
Review titled Harden Blakenall
Replied on 03 July 2023
Dear MR Sheppard I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Useless GP surgery with Useless Staff
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Huge delays in answering the phone even in a short queue waiting times are over a hour to be spoken to, only to be told there is nothing that can be done about your problem. No help is offered from this practice in the slightest and I would suggest that people look elsewhere for medical advice
Visited June 2023
Review titled Harden Blakenall
Replied on 28 July 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Non urgent appt management
Rated 3 stars out of 5
by Lynn T - Posted on 15 May 2023
For non urgent appts the 8 oclock call system does not work if you want to see a doctor. When asked about seeing a nurse the receptionist asked what for and when explained the appt was probably for bloods due to past anaemia, to be told the nurse can not take bloods without the patient seeing a GP first. Nurses have autonomy and advance nurse practitioners can write prescriptions and make a clinical decision to take bloods - Waste of a GP appt without the results of a simple test...........Also runs the risk of a non urgent then becoming urgent and further pressuring our urgent care systems
Visited May 2023
Review titled Harden Blakenall
Replied on 02 June 2023
Dear Lynn Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer