Glenlyn Medical Centre
115 Molesey Park Road, East Molesey, Surrey, KT8 0JXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Utterly appalling third world surgery.
Rated 1 star out of 5
by CHRISTOPHER Perkins - Posted on 23 June 2023
My latest attempt to seek assistance from a doctor has taken exactly a month to get a response. Every day this week any attempt to get a response proving futile, repeatedly being told, 'We are unable to deal with any issues, go to A&E, ring 111 or go to a walk in somewhere'and this is at 8am in the morning. Today I received a phone call to apologise for the months wait. After 3 years of decline into this pitiful example of a surgery I have had enough and moved to another surgery. Glenlyn is a joke.
Visited May 2023
Glenlyn Medical Centre has not yet replied.
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Review titled Horrible practice
Rated 1 star out of 5
by Omar - Posted on 11 June 2023
I’ve been suffering with gout for weeks now and contacted the practice back in may and still waiting for them to get back to me, their phones are impossible to get hold of and their online booking is often not working due to reaching capacity, my health is just getting worse and this practice is horrible and apparently they are still accepting new patients!
Visited May 2023
Glenlyn Medical Centre has not yet replied.
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Review titled I get never get an appointment
Rated 1 star out of 5
by JANE DENISE HENDY - Posted on 04 April 2023
The GP stopped my medication but I just cannot get another appointment to discuss this. The website is continuously down due to technical issues, the phone I can never get through. Even when I do - as today - I'm told no appointments until next week - and next week I'm told exactly the same thing. Honestly, I'm so tired of trying - it's impossible - and making me think I have to find a private GP if I ever want to see a doctor again. How they can have no website - no good phone access - and no email is amazing - in fact there is absolutely no way to make contact at all. How is this allowed? I'm a Professor who has spend half lifetime studying the NHS (and training it's staff) - my goodness the worst of all predictions for this service have come true. Nothing to clap for - nothing to be proud. So very very sad.
Visited April 2023
Glenlyn Medical Centre has not yet replied.
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Review titled Website Not Fit for Purpose
Rated 2 stars out of 5
by Nigel Bradley - Posted on 04 July 2023
Cannot order a new prescription. The Doctors are anonymous with no photos on the website. All rather furtive.
Visited March 2023
Glenlyn Medical Centre has not yet replied.
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Review titled E.mail system
Rated 2 stars out of 5
by Anonymous - Posted on 18 March 2023
I don't know who's responsible for handling patient enquiries submitted via e.mail, but too often the response is to delay the practice's response by suggesting the patient waits for weeks before a doctor is involved; or an e.mail is replied to with a request to wait for an imminent response but then apparently not acted upon further, and there's sometimes a subliminal bad attitude in the replies as if someone is being "bothered" by patient enquires and resents them in some odd way. It's not always like this, and some of the e.mails are well handled, but it's happened to me on more than one occasion in the last few months, and appears to be getting a bit worse recently. As none of the replies are ever signed it's hard to say who or what is the cause of the problem, but it gives a poor impression of this Practice.
Visited March 2023
Glenlyn Medical Centre has not yet replied.
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Review titled Cannot get through
Rated 1 star out of 5
by Rebecca colleau - Posted on 19 June 2023
I have been trying to make an appointment (non emergency) repeatedly, but just cannot get through on the telephone. This has been going on for months and it is no different, I cannot make contact. The example of today, I call the practice number, select the number, to be told Im in a que and I'm caller 30. Twice when I have rung, Ive had the same message. I cannot email in an enquiry as the capacity has been reached?! How am I supposed to be able to communicate with someone to know where to direct me to? I do not know what options there are......this is not something for an emergency department (or ever will be), so how can I speak to a health professional?
Visited January 2023
Glenlyn Medical Centre has not yet replied.
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Review titled Very professional and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2022
Had a nurse appointment for cervical screening - she was extremely friendly and kind, very professional. Not painful or uncomfortable procedure at all even though I was worried it might be because she was really kind and obviously very skilled. She put my mind at ease. Thank you.
Visited November 2022
Glenlyn Medical Centre has not yet replied.
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Review titled Great help
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2022
I would like to thank Glenlyn very much for the wonderful care they provided last week. We would like to especially thank the receptionist who answered my phone call, the doctor who phoned us within the hour and the paramedic who arrived soon afterwards to assess my husband, they were all so kind and helpful and their quick response was amazing. My husband was admitted to A&E soon afterwards, thankfully is now recovering well and should be home in the next few days.
Visited November 2022
Glenlyn Medical Centre has not yet replied.
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Review titled Disappointing management
Rated 2 stars out of 5
by Adnan Nasser - Posted on 01 November 2022
Received an online booking for doctor's appointment which happened to be 2 weeks from asking for it.The appointment stated clearly that it will be in the afternoon. A doctor chose to ring in the morning and I was not available. I had to wait all afternoon without any contact. I rang in the evening of this day and I was told that I had to wait another 2 weeks for another appointment.The total waiting time in this case is a whole month. I would consider this as an insult to patients and disappointing action coming from this surgery
Visited October 2022
Glenlyn Medical Centre has not yet replied.
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Review titled Professional and caring
Rated 5 stars out of 5
by Pamela Reading - Posted on 10 April 2023
Glenlyn staff including receptionists, phlebotomists and nurses have all been so helpful for the last 6 months. The Practice nurses especially are so professionably knowledgeable in caring for and helping to heal a rather unpleasant and, for me, scary problem. In particular I thank Practice nurses Elle and Saima
Visited October 2022
Glenlyn Medical Centre has not yet replied.