Fernville Surgery
Midland Road, Hemel Hempstead, Hertfordshire, HP2 5BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Paul croake - Posted on 13 December 2022
I have been a registered patient with Fernville for many years. I have always found them helpful and efficient. The Gps are extremely knowledgable and I have been treated with great care. I have found the receptionists extremely helpful and find them to go above and beyond for patients (even when the patients are being quite rude). Well done !!
Visited December 2022
Review titled Fernville Surgery
Replied on 14 December 2022
Thanks for this. I will share your comments with the team. I especially appreciate your very kind words about our receptionists. It's a very challenging job, and I'm proud to be responsible for such a caring team. Best wishes Mark
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Review titled Amazing service
Rated 5 stars out of 5
by Mrs Clark - Posted on 12 December 2022
Having had issues getting my daughters antibiotics after an urgent care visit did the new online form this morning, you text giving an appointment checked her over and resolved the issue stress free. Thank you so much I hope you all have a lovely Christmas and Happy New Year!
Visited December 2022
Review titled Fernville Surgery
Replied on 13 December 2022
I'm so pleased to have some feedback on the new system; and I'm really delighted it worked well for you. Our team worked very hard to prepare for the system launch, and your comments (on the first day!) are very encouraging. We hope the system will help us provide a more efficient, effective and responsive service for patients. Many thanks for taking the trouble to comment and you have a great Christmas too! Mark
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Review titled Extremely frustrating
Rated 1 star out of 5
by Rhonda Chang - Posted on 08 December 2022
I was keep waiting far longer than necessary for a death certificate to be sent to the coroner. I was unable to get through to speak to anyone at the practice or to contact them by text or email to find out what was happening. They are impossible to get in touch with. Unacceptable.
Visited December 2022
Review titled Fernville Surgery
Replied on 09 December 2022
I'm very sorry you had difficulty contacting us. Telephone access is an extremely important part of our service. Following recent reports in the media, we have been experiencing extremely high numbers of calls, and large numbers of patients arriving at the surgery with concerns about Group A Strep. But we are not complacent about this. We are working hard to improve telephone access at all times. On Monday, we are launching a new online system to help patients obtain urgent appointments. This should greatly reduce the number of incoming calls, and make access easier for people with queries like yours. We are in the process of recruiting 2 additional members of the reception team, who will begin working with us in January. This will also help improve our response to telephone calls. We have also ordered a new telephone system which will help us handle calls more efficiently. email sent to contact.fernville@nhs.net will be read by a member of our Administration team and directed appropriately. But I'm afraid we do not take queries by text message, as we do not feel this is a robust channel of communication to use for this purpose. I'd be more than happy to investigate the problem you reported with a death certificate. If you would like to send details for attention of our Patient Services Manager we will look into this for you. I hope this is helpful; and thank you for bringing your concerns to my attention. Mark Jones Managing Partner
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Review titled Lovely staff
Rated 5 stars out of 5
by Charlotte Green - Posted on 08 December 2022
With everything going on I sat and spoke with the triage nurse for her to explain to me what to look out for etc and she was so lovely and helpful. The receptionist were nice to getting my son seen even though they had been very hectic all day. The put my anxiety to rest and came out with a huge weight off my shoulders
Visited December 2022
Review titled Fernville Surgery
Replied on 09 December 2022
Thank you so much for taking the time to let us know. I'm delighted to hear you got the help you needed. I hope your son is ok. Thanks again Mark
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Review titled Contact difficulties
Rated 1 star out of 5
by Verity Lavender - Posted on 11 November 2022
I cannot make contact at all. The phone goes straight to engaged tone and I cannot find a way to get through online. I've been registering all my details online to get to the surgery -- I get sent to an online GP practice. I want test results.I have been going round and round in circles. Somebody other than my gp now has all my details! I cannot get access to my practice and haven't been able to for at least a year.
Visited November 2022
Review titled Fernville Surgery
Replied on 14 November 2022
I'm very sorry to hear you have had difficulty contacting us to get your test results. I will ask our Patient Services Manager to get in touch with you soon to resolve this, and to reassure you regarding the security of your medical records. Thanks for letting us know about this. Mark Jones Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Sally - Posted on 22 November 2022
Thank you to the team at Fernville, a professional and empathetic team. A great service provided. Reception are always friendly and accommodating.
Visited November 2022
Review titled Fernville Surgery
Replied on 22 November 2022
Many thanks for this encouraging comment. I will pass it on to the team. I'm delighted you experience great service at Fernville. Thanks again Mark
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Review titled Great practice
Rated 5 stars out of 5
by Sally - Posted on 22 November 2022
Thank you to the team at Fernville, a professional and empathetic team. A great service provided. Reception are always friendly and accommodating.
Visited November 2022
Review titled Fernville Surgery
Replied on 22 November 2022
Many thanks for your kind comment. I'll pass this on to the team. Positive feedback is always encouraging! Thanks again Mark
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Review titled Excellent Practice
Rated 5 stars out of 5
by Pauline Waters - Posted on 05 August 2022
I had a sudden medical problem, phoned the surgery and spoke to a Doctor, who advised me to come to the surgery and have a procedure carried out by one of your nurses. I then had a consultation with the Doctor who advised further investigations which she kindly arranged. The speed at which I was seen was very much appreciated and both the Doctor and Nurse were extremely kind.
Visited July 2022
Review titled Fernville Surgery
Replied on 08 August 2022
I'm delighted to hear you had such a good experience with the practice. Many thanks for taking the time to let us know about it. I shall certainly share your comments with the surgery team - it really encourages us when we hear such positive comments. Mark Jones Managing Partner