Fairlands Medical Practice
The Fairlands Medical Centre, Fairlands Avenue, Fairlands, Guildford, Surrey, GU3 3NAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Waiting on hold
Rated 2 stars out of 5
by Anonymous - Posted on 29 May 2024
Just spent 36 mins on hold at number 2 for a 3rd time today to book a blood test . Frustrating to say the least
Visited May 2024
Fairlands Medical Practice has not yet replied.
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Review titled Appalling booking practices
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
The new system implemented for taking bookings and making appointments is terrible. Theres no way to speak to anyone, i just spent 36 minutes on hold to not get through to anyone. The new system is rigidly inflexible and doesn't accommodate anything but the most urgent of instances of needing an appointment, and then only if you're quick enough to get one that day before they close the system as appointments are all booked up. this is the worst GP care experience I've had, and ive not even got to a GP yet.
Visited May 2024
Fairlands Medical Practice has not yet replied.
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Review titled Hypertension Review
Rated 2 stars out of 5
by Sindy Glaysher - Posted on 13 March 2024
Appointment book over a month ago at Normandy for the 13th March 10.15, only to turn up this morning to be told there is no appointment book, need to re-book, now waiting another month. BP readings been taken all week, spoke to two receptionist and not one of them took the readings from me, which can be handed to the doctor???? What is going on? Never happened before. I have high BP and now waiting another month 😡
Visited March 2024
Fairlands Medical Practice has not yet replied.
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Review titled Not heard
Rated 3 stars out of 5
by Anonymous - Posted on 05 December 2023
Attended an appointment with father on an urgent request. GP asked how can I help rather than I understand we have this issue and let’s talk about this. Pointless and a waste of time.
Visited December 2023
Fairlands Medical Practice has not yet replied.
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Review titled Unsatisfactory Service
Rated 2 stars out of 5
by Anonymous - Posted on 24 November 2023
On 13 November my husband had a message from a GP to make a routine appointment to discuss some blood test results and when calling was refused and told they were unable to make an appointment and to use the new system in a weeks time. We are both appalled that they point blankly refused to make the appointment even though it was requested by a GP.
Visited November 2023
Fairlands Medical Practice has not yet replied.
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Review titled Very poor communication
Rated 1 star out of 5
by John Davey - Posted on 28 November 2023
I have just wasted most ofthe morning waiting for a follow up telephone appointment. On calling the surgery (that demands a review of its own...!!), I'm told that the appointment has been cancelled without infoming me in any way. No email, text, phone call or letter (I doubt they know what that is). Utterly disgraceful service.
Visited November 2023
Fairlands Medical Practice has not yet replied.
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Review titled Stop blaming the patients!
Rated 2 stars out of 5
by Anonymous - Posted on 06 September 2023
Soon after requesting a repeat prescription, I received a text from GP telling me to book an appointment for an annual medication review. I immediately did this but the first available appointment to get a simple blood test was 2 months away even though I can go at literally any time. When I requested my next renewal (a week or so before the appointment) I got a passive aggressive text telling me my review was overdue, and implying they would stop my medication.
Visited August 2023
Fairlands Medical Practice has not yet replied.
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Review titled Reception
Rated 1 star out of 5
by EWENEKO AMA - Posted on 18 April 2023
Receptionist are always rude and unhelpful, doctors in general also seem that they want to get rid of you as quickly as possible. There are probably 2 doctors that are the exception in this practice
Visited April 2023
Fairlands Medical Practice has not yet replied.
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Review titled Impossible to appointment
Rated 2 stars out of 5
by Anonymous - Posted on 18 May 2023
It's impossible to get an appointment. You have to phone at 8am on a monday morning to try and book an appointment 4 weeks away. If you dont get through straightaway all appointments are gone. You have to wait a week to try again. I can never get through.
Visited April 2023
Fairlands Medical Practice has not yet replied.
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Review titled Disillusioned
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2023
At these “trying” times where it appears impossible to make an appointment with a GP at this practise before a 4 week wait (for a follow up appointment) the rudeness of one particular robotic receptionist makes the whole process/experience so much worse. The doctors & nursing staff I have no complaint with (when you actually get to see them) the booking system & “availability of appointments without a long wait” is the issue here, along side the uncaring very curt attitude of this one receptionist that lets this surgery down.
Visited March 2023
Fairlands Medical Practice has not yet replied.