FAIRBROOK MEDICAL CENTRE - Ratings and reviews
Reviews
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Review titled amazing
Rated 5 stars out of 5
by d.s - Posted on 26 September 2023
i had a issue with my medications and staff went out of their way to make sure i had what i needed last minuite on a friday bringing the meds to me themselves as i couldnt get out i am so gratefull for all the help and support and patience they have given me over the past couple months i cant belive how lucky i am to have found fairbrook medical center thank you
Visited September 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 27 October 2023
Hi What a wonderful review to read. I know my staff were worried about your getting your medication and double checked that they could help and do something extra. So glad you got your medication and that we could help. Michele Cain Practice Manager
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Review titled Dapagliflozin
Rated 5 stars out of 5
by Keith - Posted on 01 September 2023
My sugar levels were very high and I was seen by the pharmacist who started me on Dapagliflozin. I was a bit hesitate at first but seen being on it for 9 weeks I have not had any side effects and my sugar levels have stabilised. I am very pleased medication and service.
Visited September 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 01 September 2023
Dear Keith Thank you very much for your review and letting us know about your medication, your worry/hesitation and then the fact that you are now very pleased with the medication and service. I have passed your comments onto our wonderful prescribing clinical pharmacist Jaffer Rashid. Thank you for your time and review. Michele Cain Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
I know people complain a lot about GP Practices and yes they all have flaws no systems are perfect. But over the last year the Dr, Nurses, mental health workers, pharmacist, admin staff have gone above and beyond to support our family in every way possible They have seen us when we need to be seen, had phone calls to help us out, dealt with complicated pharmacy requests, helped get urgent appointments when needed and do much more they have been fabulous A massive thank you
Visited September 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 27 October 2023
Dear Anonymous Thank you for taking the time to write such a fair review. I am sorry that you and your family have had to use us but so pleased that we have been able to help in various areas. Great to hear such a positive review. Many thanks Michele Cain Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Miss S R Job - Posted on 19 September 2023
I want to thank Fairbrook Medical Centre for their wonderful care and attention to my elderly parents. It is a very busy surgery but this has never hampered their patience and service. All the staff, doctors and nurses have been so kind in helping my family get the treatment required promptly. I know they are under pressure due to vast demand from new housing estates being built in the area and everyone needs a GP Surgery. Fairbrook have been absolutely brilliant - again I cannot thank them enough.
Visited September 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 27 October 2023
Dear Miss Job We really appreciate you writing such a lovely review. Through all the demand and pressure it helps to know that we are getting it right (although always areas to work on) and I will pass this onto the whole team. Many thanks Michele Cain Practice Manager
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Review titled Great support from Pharmacy
Rated 5 stars out of 5
by Claire Diaferia - Posted on 15 May 2023
I had the unfortunate experience of suddenly my long term prescription getting changed due to a mis-communication. I called the surgery, yes, i had to wait a little bit as i called at 8.30 when everyone calls but a very helpful/ knowledgable /polite receptionist answered and listened to my dilemma, she then arranged for the pharmacy department to call me back by 1pm. Infact I got a call back within a couple of hours by a male pharmacist. He was extremely helpful / supportive and sorted out the issue quickly . I am again on track with my correct medication...a huge relief!. So thank you!!
Visited May 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 29 June 2023
Hi Claire Thank you so much for taking the time and giving us a fair review. I am sorry for the mis communication but equally so pleased to hear that it was sorted out promptly. Great to know that our receptionist/care Co ordinator was very helpful/ knowledgeable /polite. Listening skill are key to this roll. Our clinical pharmacist and team are wonderful and such an asset to Fairbrook. Some good news is that we have updated our phone lines as of the beginning of June and added a call back system. Great feedback from patients. In future if you ring us in our busy times, you will be given the option to ask for a call back. Thank you again Claire and I am pleased the problem was resolved quickly. Michele Cain Practice Manager
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Review titled Pharmacist Consultation
Rated 5 stars out of 5
by Stephen - Posted on 27 April 2023
Treated by the surgery as well as I have always been over the year I have been with them. The receptionist are good. I saw the male pharmacist and was unwell he sorted me out - prescribed what I should have had done. He did an x ray and it was all normal.
Visited April 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 02 May 2023
Hi Stephen. Thank you so much for reviewing the Clinical Pharmacists Consultation and also mentioning our receptionist/CareCoordinators. We look forward to continue to look after your care here at Fairbrook. I will pass this lovely review onto the whole team. Thank you again Michele Cain - Practice Manager
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Review titled Great practice nurse
Rated 4 stars out of 5
by Anonymous - Posted on 20 March 2023
The practice nurse has proved herself extremely helpful many times. I have had to see her for my children a few times and each time she has proved very helpful and thoughtful. The receptionists are also getting miles better with available appointments.
Visited March 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 21 March 2023
Dear Patient. Thank you for your time and update on the surgery. Wonderful to hear that our practice nurse has been extremely helpful and thoughtful with your children. Our receptionist / Care Co ordinators listen and then are able to signpost into all our various appointments we have available. We have been helped over the winter months with our Locality Respiratory Hub that we have moved heaven and earth to house in Borehamwood, actually having it at Fairbrook so that our patients don't have to travel too far. Unfortunately this funding finishes 31.03.2023 and the extra appointment capasity will be sorely missed. I will pass your wonderful feedback onto the whole team and I am so grateful for your time. Many thanks again Michele Cain Practice Manager - Operations.
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Review titled Brilliant service
Rated 5 stars out of 5
by Zuzana - Posted on 13 January 2023
Everyone at the Fairbrook surgery is very helpful every time I need help. Recently one of the secretaries went extra mile to help me with my queries. This shouldn’t go unnoticed. Thank you very much for great service. Keep up with the good work you are all doing.
Visited January 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 21 March 2023
Dear Zuzana Thank you so much for your feedback that i will pass onto our whole team. We have a newish secretary team and this feedback is wonderful to received. You are right in saying that the whole team is are very helpful, they all try to listen and signpost patients to the correct place and help as much as they are able. It means lot to us all to receive this feedback. Thank you again Zuzana. Michele Cain Practice Manager - Operations.
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Review titled Appointments system
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2023
I phoned to get an appointment for next week at 8.29 am as advised by the GP I saw regarding my high blood pressure. I was number 11 in the queue but by the time I got through at 8.32 all appointments had gone. The receptionist told me that they had been booked online through the app. I have the app so I attempted as advised to bring up appointments although I knew they had all been booked for today. However this isn’t possible on the app as the only appointments being offered online are for flu and Covid vaccinations. The advice was to phone the surgery. This means I am on some sort of merry go round where I am unable to get help with something as serious as high blood pressure. This situation is not helping my condition and makes me very vulnerable.
Visited January 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 21 March 2023
Dear Patient. I am so sorry that you were not able to get an appointment on the day you rang. As you are anonymous I can't contact you to help but hope the below explanation helps to go forward. Our on the day appointments open at 8.00am and at 2.00pm and at the moment we have the respiratory hub housed at Fairbrook and in Potters Bar that is giving us some extra capacity and we also have various other clinical appts that our Care Co ordinators can signpost you into. Our Prebookable phone or Face to Face appointments GP appointments that are booked one week in advance open at 10.30am. For these you can either ring at 10.30 or go online at 10.30am (best through the NHs app). If you go online at other times, you may only see other appointments. Like you mentioned you could see Flu and covid but often it will be Blood test or Smear Appointments at other times. If you are ever worried about your blood pressure we have the BP machine in our waiting room and our nurses can also double check your readings. We do advise patients to have a home blood pressure reading machine or pharmacies can help. It does sound like you know this information and it was a discussion with a clinician you needed. This could be our clinical pharmacist or practice nurse and doesn't always have to be a doctor. Please do contact myself the Practice Manager Michele Cain if I can help further. fairbrook.medicalcentre@nhs.net.
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Review titled Something needs to change
Rated 3 stars out of 5
by Anonymous - Posted on 10 December 2022
The medical staff are phonemonal. However, similar to other commenters, the receptionists and trying to get an appointment are not positive experiences. It is impossible to get an appointment on the day . With an unwell child you are faced with no other option but to go to a walk in (yesterday the wait was 5 hours . The majority of people waiting clearly had been unable to get GP appointments . So increased demand for Gps is clearly a problem across the country). Your other option is to see a private GP, which yes we felt we had to do faced with an unwell child, the looming weekend and feeling in dispair with no where else adequate to go to in reality. I understand that there is a clear national shortage of GPs, that Fairbrook has employed other medical staff to help and that there is a lack of GP surgeries in Borehamwood proportionally to the ongoing increase in Borehamwoods population. But we are living in the 21st century. Being unble to see a Gp when poorly is really not good enough regardless of whatever the reasons behind these barriers are. There is no justification. Something needs to be done and quickly. Will we be faced with the only option to go privately?
Visited December 2022
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 13 December 2022
Dear Patient Thank you very much for your feedback and I am sorry to hear that you were not able to get an appointment for your unwell child. We are faced at the moment with unprecedented demand due to respiratory illnesses, still Covid around and now the children's possible Scarlet Fever. It is a very worrying time in the NHS and even more so being a parent. Please can I remind you as you mentioned the weekend was looming in this particular case. We are open 8-6.30 and every evening and all over the weekend 111 take over. They do have some local hubs in Borehamwood and do arrange appointments for patients during these times as well as telephone access. I also hope to be able to advise our patients in the near future as our ICB Integrated Care Board is meeting today to help GP surgeries and patients and organise some paediatric appointments locally. We (and the media) has been feeding back about the new demand ontop of the already stretched appointment system. I am sorry that this time we were not able to help your child and you felt you had to go privately. Please do email myself on fairbrook.medicalcentre@nhs.net if I could help or advice further. We always need new patients to join our PPG Patient Participation Group meetings and you wrote so eloquently and fairly even after having the situation of a poorly child. I do hope they are better now. Many thanks again for your time and review. Michele Cain Practice Manager - Operations.