FAIRBROOK MEDICAL CENTRE - Ratings and reviews
Reviews
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2024
I wanted to leave a review to recognise the wonderful service that I had by every member of the team at Fairbrook, that I came into contact with. I am lucky enough to be very healthy and rarely in need of a GP, but yesterday I needed to make an appointment and was so impressed by the service I received. Firstly, I called at exactly 8:30am and was 22nd in the queue. I was given an option for a call back, such a brilliant idea, and I was called back within about 15 minutes, amazing! The lady that called me back was so lovely, I wish I had got her name, as although I did thank her at the time, I feel that she deserved extra thanks. I can imagine that it’s a really tough job, and I was so grateful that she listened to me and made a decision as to what I needed. Had she have palmed me off, I more than likely wouldn’t have called back and would have suffered for longer. I am so grateful, as today, after seeing the doctor, I feel so much better. I also want to thank the Doctor that I saw, as they showed compassion, understanding and took the time to listen. I was given options and explained the medical reasons for how I was feeling. Again, another example of amazing care. I then had to see a receptionist to book a blood appointment. Both ladies at reception were kind and happy, lovely to see in such a pressured job. People can forget how difficult all roles within a surgery must be, I wanted to let Fairbrook know that there are people out there who appreciate the hard work that so many there put in.
Visited April 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Amazing
Rated 4 stars out of 5
by Lucy - Posted on 04 April 2024
Very lovely Male Clinical Pharmacist that saw me today as to whom I had an appointment with. He was very understanding, made me feel extremely comfortable and was able to provide me with the care that I required
Visited April 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Unhappy with procedures.
Rated 3 stars out of 5
by Michael Rampley - Posted on 13 March 2024
I handed a letter in from my heart consultant requesting an ECG after having heart surgery in January on 29th Feb 2024. I was informed a G.P. needed to review this and i would hear from them when the review was done. Waited a full 7 working day heard nothing. Contacted surgery to be told the letter was out to be reviewed but the doctors were busy (which i understand) and i would get a call as soon as they had reviewed it. Wk2 Rang the surgery at 10.30 pm 12th March to make a routine appointment as told to and was 18th in the queue waited 20 mins to be answered no appointments for next week (3 weeks) . All to review a letter requesting a form for an ECG to be sent to a hospital for an appointment . The ECG is important as i have a follow up telephone appointment with heart consultant pre booked for 9th April 2024 . It was done this way to avoid the stresses and strains of travelling to London so soon after heart surgery. Am appalled at the peoceedure process 1. Getting something reviewed 2. The disregard shown in patient care or lack of. 3. once you actually get an appointment the doctors and other medical staff are brilliant. 4. so i wholly recommend "procedure" is reviewed and reformulated. ASAP.
Visited February 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Excellent Service from Clinical Pharmacist
Rated 5 stars out of 5
by Robert Blackman - Posted on 14 February 2024
Telephone follow up from Clinical Pharmacist with follow up face to face appointment. Timely & efficient, good clear explanation of planned action. Friendly and professional, very impressed
Visited February 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 19 February 2024
Dear Mr Blackman Thank you so much for your great review about Mr Rashid our Clinical Pharmacist. He is such an asset to our surgery and one part of a great team. Wonderful to hear about his consultations with you. I will pass this on. Many thanks Michele Cain Practice Manager
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Review titled Inefficient appointment system
Rated 1 star out of 5
by Jaison - Posted on 19 February 2024
Am diabetic. I did blood tests on the 8th of February. I got message on the 9th that I must call the practice to book a face to face appointment Since then I have been calling every day 830,1030,1400. After waiting on a call for more 30 or ask for a call back,the answer is we are fully booked try the next slot This is extremely disappointing The lady at the reception becomes rude when you try explain your problem This appointment system is not working Disappointed
Visited February 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 11 March 2024
Dear Jaison I am so sorry that the system broke down for you and your experience hasn't been satisfactory. When a patient has a Diabetic Blood Test, at the time of the appointment we make a Diabetic phone review appointment 2 weeks later. I am sorry that it would seem from what you have written, that this didn't happen for you. I will look into this further and hope that we can resolve this for you. We don't make appointments at the front desk but do ask patients to ring in at 10.30 or use the NHS app at 10.30 to make the routine appt online. The call back system is working very well and we have had some great feedback from it. Demand is outstripping our capacity at the moment but we are looking at ways to help all our patients and alter our appointment system. News to follow shortly. Thank you very much for letting us know the problem you had and I look forward to resolving this issue. Many thanks Michele Cain Practice Manager
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Review titled Can't Get An Appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
There are certain times to call for an appointment. 8.30am, 10.30am and 2pm. If you call even a minute before those times, they won't allow you to make the appointment. When you call at those times, you are over 20th in the queue?!?! You can have a callback, but obviously when they call you back, there are no appointments left!!! It is impossible to see the GP. Who is getting an appointment when there are none to be had? They claim you can make an appointment through the app, but the app says, 'sorry, this service is not available at your practice'. People are getting worse in their conditions and the NHS is failing, failing, failing.
Visited January 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 19 February 2024
Dear Patient. I am so sorry to read your review but all feedback is valuable. We are delivering more and more appointments in all specialities everyday. Are open 8-6.30 Monday to Friday and 8-8pm on a Monday for the extended access HUB. I wonder if you have also tried the NHS ap, as our forward appointments that are open at 10.30 Monday to Friday are also available on line at 10.30am. We have had great feedback about our call back system and please don't think just because you are 20th or even 50th in the queue you won't get seen. Our Care Co ordinators signpost to a variety of appointments, from the Pharmacy, Clinical Pharmacists, Nurses, Health Care Assistance, Minor Illness nurses, Paramedics, Mental Health nurse, Muscular Skeletal First Contact Physios, Social prescribers and our administration team, to our GP's. We can also book the Extended access appointments in the 3 various Hubs Potters bar, Borehamwood and Elstree. We are looking at improving our systems all the time so your feedback is valuable. I am sorry again to hear about your experience and I hope that in the future when you ring or go online you have a difference outcome. Many thanks Michele Cain Practice Manager
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Review titled Highly recommended
Rated 5 stars out of 5
by Stephen Felce - Posted on 13 January 2024
The surgery is overloaded with patients so booking an appointment is very difficult but, other than that, the quality of care is consistently good. Recently I emailed in about an issue with me that potentially was dangerous, no exaggeration, and soon after they called me to deal with the concern, which they very quickly and effectively.
Visited January 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 15 February 2024
Hi Stephen Thank you for taking the time to give us a fair review. We are working on 'booking' appointments. Our clinicians are trying to process their own results and not put a task, ' patient needs a routine appointment'. This is helping with our demand for these '10.30' routine appointments that can be made over the phone or via the NHS app. We are also looking into the 'total Triage' model that some of our neighbouring practices have recently moved over to. Many thanks again Michele Cain Practice Manager
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Review titled Great receptionist - practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
I’ve been recently diagnosed with breast cancer, the receptionist is amazing, professional, bubbly, friendly , understanding makes my day when I speak to her … been at this surgery since 2005 and it’s the best place & so clean as well.
Visited November 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 04 December 2023
Dear patient. I'm so sorry to hear about your diagnosis, and I thank you even more for taking the time to update us on your experiences. The receptionist/care coodinator is Haylee. It is lovely to feed this review back to her and to say well done. She is a wonderful staff member. I have also fed back to our infection control lead in the practice and our cleaning company. Please take care and continue to let us know if we can help you. Michele Cain Practice Manager.
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Review titled Excellent polite and helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
Personally, I have found the staff from GP's, nurses, reception staff and almost everybody in-between to be very helpful, friendly and knowledgeable. Today was an example of that. I had just come out of hospital this morning. I needed an issue with some medication dosage to be sorted out. The staff member that I spoke with, went above and beyond to help me. I wasn't feeling well and she took the pressure off. Also, thanks to the quick thinking of one of the GP's, I was sent straight to hospital in an ambulance. Thank you to most of you at that practice. I think you are doing a great job even under difficult circumstances.
Visited November 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 04 December 2023
Dear Patient. What a pleasure it was to read your review and I'm so pleased to be able to update the whole practice on your thoughts. I am sorry you had to go into hospital and pleased that we were able to help quickly. It is wonderful that you have recognised that we are all trying to help in the difficult circumstances we work within. Thank you so much for your time and thoughts. Michele Cain Practice Manager
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Review titled Great all round
Rated 5 stars out of 5
by Justin Castle - Posted on 03 October 2023
Advanced Nurse Practitioner in room 12 was very professional and thorough and didn't feel rushed. Very pleased with the all round treatment and time given.
Visited September 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 27 October 2023
Hi Justin We are so lucky to have Becky Waller Advanced Nurse Practitioner on our team. She is also our infection control lead and lead nurse and works so hard keeping us all safe. Room 12 was build during covid and is a great addition of our clinical rooms. It is wonderful for her to get this review and for us to see it in black and white. I am so pleased you have taken the time to write this and for Becky to received it. Many thanks Michele Cain Practice Manager