The Church Street Practice - Ratings and reviews
Reviews
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Review titled Brilliant surgery
Rated 5 stars out of 5
by Winnie Whitefoot - Posted on 05 April 2024
Every time I contact the surgery I have such a positive experience. From reception to GP, the service is brilliant. Thank you so much & keep up the good work! Today I contacted the surgery about a query and it was sorted within the hour!
Visited April 2024
Review titled The Church Street Practice
Replied on 08 April 2024
Dear Patient Thank you so much for your review. I have shared your comments with the whole team. Kind Regards Sally Hookes Site Manager
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Review titled Efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
I needed a diagnosis for a painful knee - received appointment same morning - Doctor was amazing checked not just my knee but my general health also. Delighted with the treatment received
Visited January 2024
Review titled The Church Street Practice
Replied on 17 January 2024
Dear Patient Thank you for taking the time to leave a review. We are pleased to hear that we exceeded your expectations and I have ensured that your comments have been shared with the whole team. Kind Regards Sally Hookes Site Manager
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Review titled Fantastic experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
There is a lot of negativity around at the moment but my experience with Church Street today was so positive, I was overwhelmed. I filled in an online medical request with quite a stressful concern at 1.20p on a Friday afternoon. At 2.20pm I had a call from a lovely receptionist asking if I could get to the surgery for 3pm to see a doctor. I checked in and was called in to see the doctor bang on time and I was welcomed in, listened to and the issue was looked at. The doctor explained everything throughly and in detail and answered any questions I had. I’d expected to face a weekend of anxiety and worry waiting to hear something but instead, I feel relieved and have peace of mind. Every member of staff was fantastic and I’m so grateful!
Visited November 2023
Review titled The Church Street Practice
Replied on 14 November 2023
Dear Patient Thank you so much for taking the time to post this review. The views of our patients are very important to us and I have ensured that your comments have been shared with the whole team. We are delighted that your experience was a positive one and that you found our system simple and effective to use. Kind Regards Sally Hookes Site Manager
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Review titled Fantastic Care of Nurses/HCA/Receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2023
Took my little boy for his 1year immunisations today. I was already feeling extremely anxious knowing it was 4x injections and my relative couldn’t attend with me due to illness so I also had to bring my daughter along. We had two fantastic nurses who saw to him whilst a HCA held him to get the experience over with quicker, they were absolutely brilliant with him and the Receptionists minded my daughter so she didn’t have to see her brother so upset. Thank you so much, fantastic and caring professionals. One very grateful Mom!
Visited October 2023
Review titled The Church Street Practice
Replied on 01 November 2023
Dear Patient Thank you so much for taking the time to give a review of your experience of the care provided at Church Street. I have to agree we have a brilliant team who all try and go that extra mile. We are delighted that the experience was a positive one both for you and your children. I have ensured that your comments have been shared with the whole team. Kind Regards Sally Hookes Site Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Martin Lewis - Posted on 19 April 2023
I was concerned about my pulse rate and contacted the surgery help desk mid morning. By 5.30pm an ECG had been taken and I had seen the duty doctor. He had advised that I needed a 24hour ECG recording. I contacted the surgery secretaries a few days later and they arranged a referral to the hospital ECG department
Visited April 2023
Review titled The Church Street Practice
Replied on 19 April 2023
Dear Martin We are delighted to read that your experience with our service was a positive one and that you had the correct treatment and prompt investigations with the most appropriate clinician. I have shared your comments with the whole team. Kind Regards Sally Hookes Site Manager
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Review titled Great response
Rated 5 stars out of 5
by Deborah Styles - Posted on 08 March 2023
Rang at 8.30 in the morning after filling in the online form and a few text messages, I saw a doctor by 10am the response was excellent. I was wary about filling in the online forms but the instructions were very clear and led me through the process easily. I found this to be a much better way of getting treatment than having to wait for the doctors to call back. Well done.
Visited March 2023
Review titled The Church Street Practice
Replied on 09 March 2023
Dear Deborah Thank you so much for your feedback on our appointment system. As you know access to GP services is very topical at the moment in the media and we as a team are working hard to make our services as accessible as we possibly can to our patients. Feedback from our patients is invaluable as it helps us make and necessary changes. We are delighted that your experience was a positive one - change is not always easy and we really appreciate the fact that you were happy to try the new system and that you are happy with how it worked. Kind Regards Sally Hookes Site Manager
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Review titled Great service
Rated 5 stars out of 5
by Susan Cheeseman - Posted on 21 March 2023
I was seen quickly and my Doctor was lovely, she took lots of time to talk to me and understand my problems. She came across as very caring. Would defiantly recommend this practice.
Visited March 2023
Review titled The Church Street Practice
Replied on 27 March 2023
Dear Susan Thank you for taking the time to leave your review and we are pleased to hear that your experience was positive. I have shared your comments with the whole team. Kind Regards Sally Hookes
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Review titled Amazing service
Rated 5 stars out of 5
by Eleanor - Posted on 20 March 2023
Lovely lady on the desk was polite and helped me get checked in. I was seen at the time of my appointment. Then my nurse was very informative, helpful and caring. Would be great for them to be recognised of appreciation.
Visited March 2023
Review titled The Church Street Practice
Replied on 27 March 2023
Dear Eleanor Thank you so much for your review - it really is great for the team to get such lovely feedback from our patients. I have ensured that your comment has been shared with the whole team. Kind Regards Sally Hookes Site Manager
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Review titled Excellent care throughout a severe lung infection from Covid
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
Getting Covid caused my lung condition to become much worse. I was able to speak to or be seen face to face by the same GP 2 or 3 times a week, to monitor my progress. Excellent care, and easily instigated by using their GP Online service. Response the same day. Brilliant care, and so reassuring.
Visited March 2023
Review titled The Church Street Practice
Replied on 27 March 2023
Dear Patient We are delighted that you have taken the time to leave such positive feedback and to read that you are finding our e-consulting system easy to use. Kind Regards Sally Hookes Site Manager
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Review titled Health Check
Rated 5 stars out of 5
by Bridget Wilcox - Posted on 07 February 2023
I saw Nurse today for my health check. I was feeling apprehensive about it and they made me feel very comfortable. She had such a caring and professional approach to my appointment. I’d like to say that I came away feeling happy with how it went. Thank you to the HCA for being such a lovely caring person and your understanding of my health and well being. Always lovely to see her and takes an interest in how I am. This individual is an asset to the Church Street Practice and I hope that she’s recognised for it.
Visited February 2023
Review titled The Church Street Practice
Replied on 07 February 2023
Dear Bridget Thank you for taking the time to leave a lovely review - I have ensured that the staff member you saw has seen your lovely comments. Kind Regards Sally Hookes Manager