Castleton Road Health Centre
19 Castleton Road, Goodmayes, Ilford, Essex, IG3 9QWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Castleton Road Health Centre.
Reviews
-
Review titled Very bad staff on Front desk
Rated 1 star out of 5
by Gondal - Posted on 28 May 2024
They have very rude staff Mostly on Front dest but one Girl staff Old leady is very polite and help full all others when they answered call Very rude behaviour and they do not have any appointments available. I wait to answer my call 40 minutes then Said ok give me DoB to book you in when i give dob They ask to call or book online form at 8am however the phone lines are not opened at 8am and online form also do not browse to complete the online form for appointment it is very difficult almost impossible to book the appointment. then i call to 111 The staff is very rude.
Visited May 2024
Castleton Road Health Centre has not yet replied.
-
Review titled Disappointing
Rated 1 star out of 5
by Ipsita - Posted on 23 May 2024
The way the Gp appointments run out, it is genuinely worrying. This Gp told me to fill out econsult at 7:30 but you can never get appointments. Previously if you called at 8, even if you were on hold for hours you may have been lucky to get appointment, now not so much. Now the appointment run at 8.01. So how do you access healthcare then?
Visited May 2024
Castleton Road Health Centre has not yet replied.
-
Review titled No appointment
Rated 1 star out of 5
by Bikasita Acharya - Posted on 23 May 2024
Rang at 8am. No appointment. Do not get treatment when I need it. On repeat prescription for 3 medicines. I had covid positive 2nd time. Would like to consult with GP as advised by 111. But no appointment. Paying tax and NI. But no treatment. GP staff try to push to go to pharmacy, pain killers.
Visited May 2024
Castleton Road Health Centre has not yet replied.
-
Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
The system for appointments is that you call in on the day at 8.00am and book an appointment. If you call at exactly 8.00am you somehow end up in a queue above 30. You then wait 2 hours for an appointment for a sick baby and they finally pick up and tell you they have no appointments left so try again the next day. I have never heard of anything so ridiculous, the stress I feel when I need to book an appointment for one of my children is unreal. If I had the option of going to another GP surgery I wouldn’t hesitate. Something needs to change. Your booking system doesn’t make sense! Fix it!
Visited March 2024
Castleton Road Health Centre has not yet replied.
-
Review titled Very bad 👎 service and appointment system
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
The appointment policy for this GP is to call at 8 am. See below: 1- if you call at 08:00 am, there will a voice saying all appointment are taken. 2- if you call at 08:00 am, you are 9 in the queue, you wait one hour, then the staff will tell you there no appointment. Even if you call everyday. 3- if you call at 08:00 am, you are 25 in the queue, you wait one hour and 25 minutes, then the staff will tell you there no appointment. Even if you call everyday. 4- CQC or CCG should be aware of this surgery, Mon to Friday they have no appointment??? Where the appointment are given to??? 5- If you have antidepressants medication and you want the doctor to review it, they don't care and Don't give you appointment and tell you to stop the medication suddenly!!??? 6- If you have any health issues, conditions, problems, you hesitate to call them, because you wait for so long on the phone and they will tell you there is no appointment. 7- if you Don't trust me, register with them and call them at 8 am and see thier response. It's one of the most worst GP ever ever seen in the UK. Be very careful before you decide to register your interest with them. Worst worst worst worst worst ever ever ever ever seen in the UK
Visited February 2024
Castleton Road Health Centre has not yet replied.
-
Review titled Disappointing Experience at Castleton Road Health Centre
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
hope this message finds you well. I am writing to express my concern regarding the difficulty I've encountered in attempting to reach your practice via phone. Over the past 2 months, I have made several attempts to contact your practice for various reasons, including scheduling appointments and seeking medical advice. Unfortunately, I have consistently faced challenges in reaching a member of your staff. Calls often go unanswered, and when they are answered, the wait times are excessively long, leading to frustration and inconvenience. and no appointment availability As a patient, prompt access to healthcare services, including the ability to communicate with my GP practice, is crucial for my peace of mind and wellbeing. The current situation has left me feeling unsupported and uncertain about the level of care I can expect from this practice. especially, I have fatty liver disease and mental health, my daughter was born with a syndrome, and there was no appointment for her either. I understand that managing a busy practice can be challenging, particularly in light of the ongoing pressures on healthcare services. However, I believe that effective communication channels are fundamental to providing quality care to patients. In light of these difficulties, I would like to suggest exploring solutions to improve phone accessibility, such as implementing a call-back system for non-urgent inquiries or increasing staffing during peak call times. I hope that you will consider this feedback seriously and take steps to address the issue promptly. Improved phone accessibility would undoubtedly enhance the patient experience and ensure that patients like myself feel valued and supported by your practice. Thank you for your attention to this matter. I look forward to hearing from you regarding the steps being taken to improve phone accessibility at Castleton Road Health Centre.
Visited February 2024
Castleton Road Health Centre has not yet replied.
-
Review titled Trash service
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
They changed the e consult to telephone appointments and no body picks up, I sit at the phone for an hour and my conditions could be serious but for all I know, I am ignored. They said they want to cater the older population but what about younger population - unfortunately not all of us are privileged of being healthy…
Visited January 2023
Castleton Road Health Centre has not yet replied.