Brunswick Medical Centre Uhpc - Ratings and reviews
Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
The surgery has contact me to arrange a health review and yet three attempts today to book an appointment have failed. Three times there has been no response to my phone call - the last time I was waiting 50 minutes before being cut off.
Visited October 2023
Brunswick Medical Centre Uhpc has not yet replied.
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Review titled Completely Inaccessible
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
Require you to use an app to make an appointment, but the app never has any appointments available. Have had health issues I've been trying to get medical attention for a chronic issue with my foot for 3 months and have not once been able to access a GP, avoid this practice if at all possible
Visited September 2023
Brunswick Medical Centre Uhpc has not yet replied.
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Review titled Terrible admin section
Rated 1 star out of 5
by David Haynes - Posted on 05 June 2023
I went in on 31/5 to book my annual diabetic review. I had been contacted to do this. The lady at the desk, who asks everything twice, gave me a card with 5/6/23 at 15:00 as the time. I arrived on 5/6 at 14:50. Usual book in and I was told to sit down. Then I was called back to the desk and asked who had made this appointment for me. I showed them the card. Much whispering and then I was told to sit down again. By 16:10 I had not been called so I went to the desk to enquire as to what was going on. Turns out my appointment had not been made and I was put on in the hope that the nurse would be able to see me. Now 16:15 so unlikely. Nobody decided it was good customer service to tell me this at the time and allow me into the decision process. Having had issues with the admin team over many years, I now never book appointments unless they contact me.
Visited June 2023
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
Dear David, We are sorry to hear that you have had negative experiences with us. I am happy to schedule a time and date to discuss your concerns further with myself. Please do contact us by email or phone to arrange. Best wishes, Management
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Review titled Worse GP ever
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
Worse GP I’ve ever been to. Phones are never answered, GP always “fully booked” and dismissive front desk. Extremely hard to book appointments. Made several calls at 9am but never get answered. Came to the practice at 9:45 and was told GPs are fully booked. Cannot get any appointments on the other days.
Visited May 2023
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
As you did not put down your name I am unable to identify you to contact you directly. I am happy for you to call or email us so we can arrange a time and date to discuss your negative review. Best wishes, Management
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Review titled Clinician
Rated 3 stars out of 5
by Anonymous - Posted on 05 July 2023
The clinician was unprofessional, rude and came across very irratated with my 5 year old son for playing with his toy car. She wasn't letting me finish my sentence and kept huffing and rolling her both eyes. She seemed angry with me for requesting a blood test for my son. If she is having a bad day related with personal issues she needs to stay home and not take her frustration out on her patient or their family members. I also went for some reassurance and to gather some more information regarding this virus however it seemed the clinician had no knowledge but what I got from her was she has no patience and she works with patients
Visited May 2023
Brunswick Medical Centre Uhpc has not yet replied.
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Review titled Unprofessional reception staff; good doctors
Rated 3 stars out of 5
by Anonymous - Posted on 28 April 2023
Reception staff can be terribly unprofessional. I just had one of them literally hang up on me after waiting 30 min in the queue. Unacceptable. Doctors, on the other hand, are diligent.
Visited April 2023
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
Thank you for your feedback. We always strive to give the best possible care to our patients and this will be fed-back to the doctors. As you did not put down your name I am unable to identify you to contact you directly. I am happy for you to call or email us so we can arrange a time and date to discuss your negative review. Kind regards, Brunswick Medical Centre Kind regards, Brunswick Medical Centre
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Review titled Example of how a GP surgery should not be
Rated 1 star out of 5
by Long suffering patient - Posted on 18 April 2023
Reception staff ignore you when you're standing at the reception desk. Don't forget to ask for a receipt if you leave a letter with the staff at reception its likely to get lost and they will have no record of it. They do not send auto/ receipt of emails. If they think they may get in trouble for something they've done to you, they definitely won't reply to your email. They stopped my medication without authorisation from my consultant at Peckwater. When I told him about what they'd done that same day they text me to collect my prescription from the surgery. They harrass you constantly to have blood tests to tick the boxes. Yet when I had a fall and wanted to get checked out I wasn't allowed to see a Doctor, I agreed to an appointment next day with a nurse. But next day I was sent email to cancel the appt. They are not fit for purpose ie patient care.
Visited April 2023
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
Thank you for your feedback. Unfortunately I am unable to identify you to contact you directly. I am happy for you to call or email us so we can arrange a time and date to discuss your negative review. Best Wishes, Management
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Review titled Excellent service received from this surgery
Rated 5 stars out of 5
by Christine McFarland - Posted on 22 March 2023
I’ve been a patient of this practice for more than thirty years and have always received great care. In relation to an emergency appointment request this week I received an excellent response from the reception staff who were efficient and caring and arranged a same day appointment with GP who was as always professional, empathic and thorough in his assessment of my health concerns. He was patient , responsive, kind and understanding and he has never in any of my dealings with him made me feel rushed. He listens, is respectful and responsive and always treats me with dignity and respect. Thank you, I can not praise this practice enough. Definitely give him and this practice 5 stars.
Visited March 2023
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
Thank you for your feedback! We always strive to give the best possible care to our patients. Kind regards, Brunswick Medical Centre
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Review titled Just awful
Rated 1 star out of 5
by Bethan Rogers - Posted on 03 April 2023
It is practically impossible to get an appointment here. The surgery only offers on the day appointments, they won't or can't accommodate work hours and the reception will frequently leave you on hold for 25 plus minutes. I have trying to get an app for significant breathing issues and it has proved incredibly difficult.
Visited March 2023
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
Dear Bethan, We are sorry to hear that you have had negative experiences with us. I am happy to schedule a time and date to discuss your concerns further with myself. Please do contact us by email or phone to arrange. Best wishes, Management
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Review titled Brunswick reception please answer the phone.
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
2 weeks a go I receive the text from Brunswick medical for medication review. I have called many time and nobody answer the phone. I really need my medication please answer the phone
Visited February 2023
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
We are sorry to hear that you have had negative experiences with us. I am happy to schedule a time and date to discuss your concerns further with myself. Please do contact us by email or phone to arrange. Best wishes, Management