Blackthorn Health Centre
Satchell Lane, Hamble, Southampton, Hampshire, SO31 4NQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Surgery
Rated 5 stars out of 5
by Glenda Chase - Posted on 08 June 2024
I saw a lovely nurse for my blood test, she was very friendly chatty and looked as if she really enjoyed her work. Extremely professional, an all round good experience. I would also like to add that the receptionist was friendly and very approachable.
Visited June 2024
Blackthorn Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Dan White - Posted on 05 June 2024
I saw the nurse on 040/06/24 @ 10am. She was very positive, kind and helpful. I left her feeling positive, motivated and like she cared.
Visited June 2024
Review titled Blackthorn Health Centre
Replied on 07 June 2024
Dear Dan, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Can never get an appointment
Rated 1 star out of 5
by Darren - Posted on 15 May 2024
Never any appointments. Just tried to book my 6 year old daughter for an ankle injury but all I was offered was a telephone call (Because it can be examined and she can show where it hurts over the telephone??). Our son was so bad 18 months ago he spent 2 weeks in hospital, but still he couldn't get seen here. We were moved here from Lowford 2 years ago (Where we always had appointments) with the promise of an improved service but quite frankly it's been terrible. The staff are nice but they are put under terrible pressure by the practice having inadequate resources.
Visited May 2024
Review titled Blackthorn Health Centre
Replied on 17 May 2024
Darren, We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre
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Review titled Efficient helpful appointment
Rated 5 stars out of 5
by Gail Foster - Posted on 25 May 2024
I arrived for an 8am appointment. Doors were locked. Waited outside with two others. When door was opened by a team member, she ignored waiting patients. My appointment was on time, unrushed, explanation and information was offered. Future options made clear.
Visited May 2024
Review titled Blackthorn Health Centre
Replied on 28 May 2024
Dear Gail, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Lovely GP practice
Rated 5 stars out of 5
by Mrs Ballingall - Posted on 31 May 2024
I found all members of staff to be helpful and friendly when visiting the Doctor recently. I was able to talk easily with the Doctor and explain my concerns and she checked me over and reassured me.
Visited May 2024
Review titled Blackthorn Health Centre
Replied on 31 May 2024
Dear Mrs. Ballingall, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Stressful
Rated 3 stars out of 5
by MRS HAZEL M EDNEY - Posted on 26 April 2024
I had been prescribed blood pressure medication abroad which I needed to have changed to an English prescription. The tablets were going to run out in less than 2 weeks but I couldn't have a phone call from the doctor for over 2 weeks. I kept ringing daily for a cancelation I then started worrying I wouldn't get a prescription on time, the doctor did ring in the end but rang my Mums phone number even though I had up dated it so I didn't get the phone call. I ended up calling 111 who could see the problem and arranged a phone call for over the next 24 hours. I was then sorted for the prescription change and future mointering. I was so worried and stressed not knowing if I would be about to get the medication on time. Not the Blackthorn health center I've been going to for 30 odd years. The actual doctor I spoke to was very good just the system to get seen in not working very well if you are out side the box
Visited April 2024
Review titled Blackthorn Health Centre
Replied on 30 April 2024
Dear Mrs. Edney, We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre
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Review titled A great practice, friendly, busy and up to date!
Rated 5 stars out of 5
by margaret mason - Posted on 04 April 2024
I was seen on time, the doctor was thorough and explained everything, taking care to gain my confidence, trust and consent. I was allowed time to undress and dress. There was time allocated for any questions and I was told what to do if further problems arose!
Visited April 2024
Review titled Blackthorn Health Centre
Replied on 09 April 2024
Dear Margaret, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Fantastic nurse
Rated 5 stars out of 5
by Laura - Posted on 18 May 2024
Thank you to the incredible nurse who was so kind, caring and amazing at making me feel settled. Went above and beyond and advised on other issues whilst doing job in hand!
Visited April 2024
Review titled Blackthorn Health Centre
Replied on 21 May 2024
Dear Laura, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled No appointments
Rated 2 stars out of 5
by Franz - Posted on 01 February 2024
Last year I received a text asking me to book an annual check. When calling I was told they do not take more appountments and I must try again in a month. In Jam i was very unwell. Had a telephonic consultation. After many tests the doctor called, asked me to make an in person routine appointment. I called and qas told the they cannot accept appoitments and I most try again at the end of 2 weeks. By the end of 2 weeks I wpuld ha e gone more than a month without diagnosis and professional treatment. And I cannot even make an appointment. I wish to express my disappointment and hope that I can be allowed to make an appointment one day.
Visited February 2024
Review titled Blackthorn Health Centre
Replied on 06 February 2024
Dear Franz, We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre
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Review titled Excellent service
Rated 5 stars out of 5
by Excellent service - Posted on 31 January 2024
I was phoned on 31/01/24 by a doctor after 3pm. The doctor was succinct, professional and interested in my well-being. He totally reassured and helped me. Many thanks.
Visited January 2024
Review titled Blackthorn Health Centre
Replied on 05 February 2024
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre