Berrycroft Community Health Centre
2 Nimrod Street, Aylesbury, HP18 1BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled modern building with zero general waste bins
Rated 3 stars out of 5
by Anonymous - Posted on 16 May 2024
The building itself is very modern and well designed. 5* On arrival I tried to use the check in by using the monitor at the entrance, according to that there was no appointment booked in for me. This was very confusing.1* After I had to join to the queue at the reception in order to be informed where I had to go get done my ultrasound scan. The receptionist was polite and helpful.5* I need to highlight the fact that there is zero dust-bin on the floors in the building, not even in the coffee shop in the building or at the entrance outside. 1*
Visited May 2024
Review titled Berrycroft Community Health Centre
Replied on 24 May 2024
Dear Anonymous, Thank you for your valuable feedback, which helps us continually improve our service. We appreciate your kind comments regarding our receptionist and building. Your compliments will be shared with our staff. Please note that the ultrasound provider operates independently from us and manages their own check-in process. Therefore, their appointment information does not appear on our check-in screens. To assist patients, we have signage directing ultrasound patients to the appropriate area of the building. Following your feedback, we have reviewed and updated our signage to ensure patients are aware that they cannot log in on our screens. Regarding the availability of waste bins, we have bins in designated areas, although not in the main reception. The coffee shop, which is a separate business, provides bins for their waste only. However, we have recently installed a waste bin outside our main entrance for added convenience. Thank you again for your feedback. With kindest regards, Berrycroft Community Health Centre
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Review titled Fantastic Service Received
Rated 5 stars out of 5
by Valaine Nel - Posted on 30 April 2024
Received great service and support from the teams at Berrycroft today. From the call back, to screening call and then consultant visit between 8.30 and 11.50. I thank you all as I was feeling really poorly! Much appreciated.
Visited April 2024
Review titled Berrycroft Community Health Centre
Replied on 03 May 2024
Dear Valaine, Thank you for your kind review which is greatly appreciated. We have shared your words with the team and are pleased to hear that we were able to make a positive difference to you when you were feeling so poorly. With kindest regards, Berrycroft Community Health Centre
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Review titled Brilliant practice
Rated 5 stars out of 5
by Ryan - Posted on 13 March 2024
Very happy with my appointment, felt very cared for and not just a number. Thank you to Berrycroft Community Health Centre.
Visited March 2024
Review titled Berrycroft Community Health Centre
Replied on 15 March 2024
Dear Ryan, Thank you for your kind review which will be shared with the team. We are glad to hear that you feel so very cared for. With kindest regards, Berrycroft Community Health Centre
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Review titled Absolutely horrendous
Rated 1 star out of 5
by Maddy - Posted on 28 March 2024
- myself, waited for an urgent appointment which took two weeks - medication prescribed but naturally not sent over to pharmacy after turning up to collect it…4 days later still not there. No answer on the phone either. Secondly my son desperately needs seeing to in regards to his mental health as it is in major decline; after 6 weeks of trying ive not managed to get any further with getting him a doctors appointment. Horrendous. I know my elderly nan is struggle to get an appointment as well. 0 care, confusing system and no urgency to anyone.
Visited March 2024
Review titled Berrycroft Community Health Centre
Replied on 02 April 2024
Dear Maddy, We were concerned to read your review but have been unable to identify you as a patient from the information provided. To enable us to investigate further, please contact us at the health centre to discuss your review and ask to speak to a manager. With kindest regards, Berrycroft Community Health Centre
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Review titled Cannot get the help needed
Rated 1 star out of 5
by Valerie A Edwards - Posted on 19 February 2024
I am 80 and disabled. I was beginning to think this surgery had improved, but not anymore. I had been told the doctor would ring about the results of my Xrays. Has not happened. I also need help with a foot problem. I cannot get to the surgery. There is another problem a district nurse came to look after. The first nurse was excellent, the next a disaster She asked me if I had a dressing then after I said no she say it didn't matter and gave me some barrier cream. She is allegedly a Senior District nurse. What a mess it all is.
Visited February 2024
Review titled Berrycroft Community Health Centre
Replied on 01 March 2024
Dear Valerie, Thank you for taking the time to discuss your review with us. We sincerely apologise for any concerns you experienced regarding your care and were pleased to hear that the matter has been resolved. Should this not be the case, please contact us again for further assistance. As we discussed, it's important to note that the district nurses operate independently from our service. We understand that you are addressing any remaining aspects of your review with them directly. With kindest regards, Berrycroft Community Health Centre
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Review titled sick high temperature children
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
my child has a high fever since 01/02/2024 he is on an antibiotic which is not helping already on the 5th day I called at 08:30 and was told we have no appointments for today and to call 111 I called and was told a doctor would come has been contacting me for 6 hours and 30 minutes no one has contacted me again I call and they say Berrycroft are open until 6:30pm and they hung up on me is this normal ??? and this is for a 6 year old child, I don't think if I have to use gp I hope I never have to!!! the doctors there treat over the phone or if I go to the place they treat after writing what the symptoms are on google it's funny !!! if we are treated through google each of us can be a doctor !!!!
Visited February 2024
Review titled Berrycroft Community Health Centre
Replied on 20 February 2024
Dear Anonymous, We are sorry to hear of your dissatisfaction with our service. However, without additional details we are unable to properly assess what happened. Please contact us at the health centre so that we can investigate your experience further. Regarding telephone appointments, over 75% of consultations can be effectively conducted over the phone. Given that telephone appointments typically require less time than face-to-face consultations, this enables us to expand our appointment availability, which is crucial especially during times when appointments are in high demand. Nonetheless, if a GP determines that a face-to-face visit is necessary, they will arrange for the patient to come in to the health centre. We acknowledge that no system is flawless, but we are continuously assessing out appointment system to ensure that we provide the best possible service to our patients given our available resources. With kindest regards, Berrycroft Community Health Centre
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Review titled Message received to book appointment, then turned away
Rated 1 star out of 5
by Marais - Posted on 26 January 2024
Had blood tests done. Received a txt message to call the surgery to book a routine appointment Upon calling I was told they can see a txt message was sent to me, but they cannot book an appointment and I have to phone back for an on the day appointment... How rediculous is that??? The GP needs to speak to me about my blood results, yet I have to make the appointment. Surely the GP requests the appointments department make an appointment with the patient? The service from the practice has gotten so much worse since the merge its not even funny Whenever you complain they always say they are working to improve and change, yet the service stays the same
Visited January 2024
Review titled Berrycroft Community Health Centre
Replied on 29 January 2024
Dear Marais, Thank you for speaking to us with regard to your review. Please accept our apologies, this should not have happened. As discussed, we are currently looking into this event and will get back to you. With kindest regards, Berrycroft Community Health Centre
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Review titled Appointments with a GP
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
Impossible to get an appointment. You phone at 8.30 am and there's 25 people waiting. You get to the end of the wait, and there's no appointments left.
Visited January 2024
Review titled Berrycroft Community Health Centre
Replied on 23 February 2024
Dear Anonymous, We are sorry that you are experiencing difficulties when trying to book an appointment at the health centre. As highlighted in recent news reports, GP practices nationwide are facing mounting pressure due to the increasing number of patients seeking medical care. We are continuously reassessing our appointment procedures to ensure we are offering the best service we can for our patients and have safety netting procedures in place where patients have urgent need. We are also actively recruiting an additional GP to enable us to provide more appointments. Whilst we understand that this does not offer an immediate solution, we hope you can see that we are dedicated to delivering the best service that we can with the resources that we have. With kindest regards, Berrycroft Community Health Centre
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Review titled Night & Day Experience - The Berryfield Team are amazing
Rated 5 stars out of 5
by Robert B - Posted on 07 August 2023
My experience with the Berryfield Medical Centre has been a complete breath of fresh air compared to what I've experienced before it. Right from the first walk into the centre, the staff were friendly (though busy), organised and incredibly helpful straight from the get-go. They were warm, welcoming and happy to engage and help. I didn't feel like just another number. I wish I could add the details of the doctor who has been assisting me, but having struggled with a condition since I was 14, the doctor at your practice was actually willing to listen and also put me on a path where I have felt an actual, genuine improvement to my health, where previously engagement felt honestly a bit gaslighting at times, with reference to mental health/stress being over emphasised in favour of actually making me feel like there might just be something wrong with me they could help with. My support with this condition is ongoing, but I already feel leagues better than I did and for the first time in quite literally a decade and a half, I feel like I've got hope again. Incredible experience. They really do set the golden standard for care.
Visited June 2023
Berrycroft Community Health Centre has not yet replied.
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Review titled Service needs improving
Rated 3 stars out of 5
by Anonymous - Posted on 31 March 2023
Called just after 9am to book a blood test. Waited half hour before I spoke to a Receptionist. Surely, booking a simple blood test can be done through your App Inpatient Access, even booking a doctors appointment? Then maybe the queues on the phone at 8am wouldn't be 2hrs. Awful service.
Visited March 2023
Review titled Berrycroft Community Health Centre
Replied on 06 April 2023
Dear Anon Thank you for your comments. I apologise for the delay you experienced when calling us, we are extremely busy. This is why we have the facility on our phone system for you to choose the option for a call back which would have held your place in the queue and allowed you to get on with your day while waiting? We do have a number of\ pre-bookable blood test appointments available which may be up to a couple of weeks in the future. If patients do not want to wait that long, an appointment can be booked in the phlebotomy department at the hospital, but these need to be in consultation with a clinician, patients cannot just call themselves to book. We do not have plans, currently, to make appointments available on the NHS App, instead, we work with 111 for additional capacity on an on the day basis. We will however continue to review this regularly. Yours sincerely C.L. Moran Patient Services Team Manager