Aylesford Medical Centre - Ratings and reviews
Reviews
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Review titled excellent happy team.
Rated 5 stars out of 5
by chris - Posted on 07 March 2024
resulting from a recent mri result, stipulating I required a GP visit for new referral for another. The process was dealt with by attentive and polite interaction, from reception to the Doctor who was very helpful and explained the procedures I was unsure about . wrote me a referral. great service happy people thank you
Visited March 2024
Aylesford Medical Centre has not yet replied.
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Review titled Can't get an appointment, as usual.
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
My mother (80's) called on Friday to get an appointment. She was told to call back Monday at 8:00. She has been on the phone for over an hour. She finally got through, and there are no appointments left. She was told to call back tomorrow. This is shocking treatment. We will probably be going to A & E. So, are you only booking appointments for that day? I assume so your waiting lists look fabulous. Well done!!
Visited March 2024
Review titled Aylesford Medical Centre
Replied on 26 March 2024
I am sorry to hear that your mother was unable to get an appointment at the Surgery. If you would like to get in touch with me at gp.g82058@nhs.net, I would be happy to discuss this with you. Helen Lakeland - Practice Manager
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Review titled Appointment is far too far away
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
Called this morning to book an appointment as I have significant back up high between the shoulder blades. Explained my mother had recently passed away due to bone cancer which was diagnosed following a complaint of neck pain and that i was extremely anxious because of this. The NHS website states "Ask for an urgent GP appointment or get help from 111 if: You have back pain and the pain is coming from the top of your back (between your shoulders), rather than your lower back" The offered appointment is 4 weeks away! This just isn't acceptable
Visited March 2024
Review titled Aylesford Medical Centre
Replied on 25 March 2024
I am sorry to hear that you were unable to get an urgent appointment when you contacted the Surgery. Unfotunately, as your review is anonymous, I am unable to contact you directly. However, if you would like to contact me by emailing the Surgery at gp.g82058@nhs.net I am sure I will be able to book an earlier appointment for you. I will also be able to listen to the original telephone conversation to see why an urgent appointment was not offered. Helen lakeland - Practice Manager.
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Review titled Consistent patient interaction as promised from the start.
Rated 5 stars out of 5
by Chris Hall - Posted on 22 January 2024
Reporting as i see it,there is no let up as the practice continues to deal with various facets of new rules and protocol hurdles. My recent conundrum with results and procedures rapidly availed. The team get my vote and 5 stars. thank you for access and clarity.
Visited January 2024
Review titled Aylesford Medical Centre
Replied on 23 February 2024
Thank you very much for such a positive review. I will pass your comments on to the wider team. Helen Lakeland - Practice Manager.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
So pleased this Surgery is back to how it used to be many years ago. Efficient team. Got an appointment on the same day as my call and a referral letter the next day. Absolutely first class service. Could Not fault it. Keep up the great work you are doing!
Visited December 2023
Review titled Aylesford Medical Centre
Replied on 29 December 2023
Thank you for your very kind words which I will relay to the rest of the team. Helen Lakeland - Practice Manager.
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Review titled Never met our new doctor
Rated 3 stars out of 5
by Colin - Posted on 30 October 2023
Never met any of the new doctors, can not get a appointment. Bad foot, filled in the surgery questionnaire and nearest I got was someone will ring me in 10 days time. Meanwhile I just limp around till then.
Visited October 2023
Review titled Aylesford Medical Centre
Replied on 29 December 2023
I am sorry to hear this Colin. Our econsults are triaged and processed according to patients needs. We have a variety of appointments available every day with GP'S, Paramedics and Nurses and our telephone lines open at 8am. If an urgent appintment is required, it will always be provided. Helen Lakeland - Practice Manager
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Review titled Very helpful Medical Centre
Rated 5 stars out of 5
by Ray Holdaway - Posted on 07 October 2023
Have had to have blood tests (inr) at short notice all staff we’ve extremely helpful and went out of their way to assist me .Thank you all you all .
Visited October 2023
Review titled Aylesford Medical Centre
Replied on 24 October 2023
Thank you for your kind review which I will relay to the rest of the team. Helen Lakeland - Practice Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Tracy C - Posted on 09 August 2023
The receptionist was very helpful when she booked me this appointment a few weeks ago and the reception team were nice and polite when I booked in . I was very impressed with the new GP, he was very kind, understanding and I felt he really listened to me, I came away with a referral that I feel is much needed and a positive outlook that we have a great surgery.
Visited August 2023
Review titled Aylesford Medical Centre
Replied on 05 October 2023
Thank you so much for leaving such a positive comment, it is very much appreciated. Helen Lakeland - Practice Manager
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Review titled This surgery is back to its former glory!!!
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
Have been with this surgery for 24 years and it used to be fabulous. However, over recent years with a few changes of ownership, it was far from ideal and the customer care was pretty dire. I am pleased to say my recent contact with the surgery has been a delight. All staff are very helpful. I managed to get through to speak to someone in a short time and they were able to deal with my call quickly and very efficiently. It certainly looks as though the new Doctor who has taken ownership of this surgery is definitely bringing it back to its former glory. With all the new houses being built in the area, the strain on surgery’s must be immense, but this surgery is certainly doing all in its power to be accommodating. Thank you to all the staff. You were brilliant! Fabulous!!!
Visited August 2023
Review titled Aylesford Medical Centre
Replied on 05 October 2023
Thank you for your lovely comments which I will share with the rest of the team. Helen Lakeland - Practice Manager
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Review titled Brilliant patient care
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
The patient care over the last 3 months has been way above expectations the receptionist have been very helpful in every way. Every person I have touched base with have resolved my problem/ issue at the earliest opportunity
Visited August 2023
Review titled Aylesford Medical Centre
Replied on 05 October 2023
I am very pleased to hear it, thank you so much for taking the time to leave such a lovely comment. Helen Lakeland - Practice Manager