Axbridge Surgery
The Surgery, Houlgate Way, Axbridge, Somerset, BS26 2BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely practice
Rated 5 stars out of 5
by Lianne Sutor - Posted on 05 June 2024
I have had such a lovely exsperience every time i contact the practice. There always very helpfull and very efficient I never feel i am been rushed even when they are exstremly busy. Doctors have always listerned to my conserns and helped me in the best way possible i very much appreciate everything they do. I called up at 5pm because my son had come up in a rash all over his body the receptionist was lovely and asked me to send some pictures i had a phone call straight away from dr .... he was very help full and took his time in explaining what the problem seems like it could be he was very reasuring and had sujested to call back if things changed. Ive also had another doctor who i have spoken to many times for me and my children he has always been reasuring,helpful and welcoming to the surgery. The nurses your so kind and lovely towards my children always put me at ease when coming to there vacinations. As a surgery as a whole you all do such an amazing job thank you all so much :)
Visited June 2024
Review titled Axbridge Surgery
Replied on 10 June 2024
Your review was a pleasure to read and send onto the team here. Thank you for taking the time to post it. Celia Townend Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
Problem was dealt with quickly and efficiently by nurses and paramedic. Antibiotics issued immediately.
Visited June 2024
Review titled Axbridge Surgery
Replied on 10 June 2024
We were very pleased to read your positive review and hope that you feel better soon. Thank you Celia Townend Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Sue Hayes - Posted on 05 June 2024
My appointment as part of the Long Term Condition Review was on time and the nurse was prepared for its purpose. My pulse and blood were taken and Helen gave an explanation of the reason for this. All done quickly and efficiently
Visited June 2024
Review titled Axbridge Surgery
Replied on 05 June 2024
Thank you for your review, we are pleased to receive such positive feedback. Celia Townend Practice Manager
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Review titled Efficient and professional
Rated 4 stars out of 5
by Dr Briaris - Posted on 05 June 2024
Seen on time and consultation was professional. I did not feel 'rushed'. Very happy with the service provided. Thank you.
Visited June 2024
Axbridge Surgery has not yet replied.
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Review titled Efficient Service
Rated 5 stars out of 5
by Alan Warrell - Posted on 04 June 2024
Efficient service on time and checked if there were any other blood tests that were required, my checking recent medical record.
Visited May 2024
Review titled Axbridge Surgery
Replied on 10 June 2024
Thank you for letting us know that you felt your consultation was efficient and professional. Celia Townend Practice Manager
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Review titled No complaints
Rated 5 stars out of 5
by Ric Canham - Posted on 03 June 2024
Seen as quickly as necessary and appointment on time. Everyone helpful, calm and friendly. Phonecalls handled well.
Visited May 2024
Review titled Axbridge Surgery
Replied on 03 June 2024
Our team were very pleased to read this review and to be described as calm. Thank you Kind regards Celia Townend Practice Manager
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Review titled Very professional
Rated 5 stars out of 5
by Levels Shepherdess - Posted on 02 June 2024
I sought a consultation with my GP for worsening health concerns. I was taken seriously, and offered immediate diagnostic measures. Now awaiting results. This review is for the professional manner whilst putting me more at ease.
Visited May 2024
Review titled Axbridge Surgery
Replied on 03 June 2024
Thank you for taking the time to post this review, we were very pleased to read of your positive experience with us. Kind regards Celia Townend Practice Manager
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Review titled Helpful, friendly reception
Rated 4 stars out of 5
by Anonymous - Posted on 18 May 2024
Really helpful receptionist, personable and I didn’t feel that my phoning was a problem to them (which I have felt from places in past). My queries were dealt with professionally and successfully.
Visited May 2024
Review titled Axbridge Surgery
Replied on 20 May 2024
This review states everything that we are aiming for and was a delight to send out to our team. Thank you. Celia Townend Practice Manager
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Review titled Exceptional Practice
Rated 5 stars out of 5
by Janet - Posted on 30 May 2024
It doesn’t matter which part of the practice team you interface with, they are outstanding, organised and efficient in dealing with the problem that you have. Importantly you feel as though they care! They put things in place as fast as possible and this is excellent especially if there a medical condition that needs to be resolved. My particular recent experience was them proactively contacting me as a Celiac to have bloods and a bone scan. First contact last week, bloods this and next week a scan!
Visited May 2024
Review titled Axbridge Surgery
Replied on 30 May 2024
What a delightful comment to read - it was with great pleasure that I sent your words out to our whole team, who do indeed care. Kind regards Celia Townend Practice Manager
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Review titled Communiation issues in practice & pharmacy
Rated 3 stars out of 5
by Chris Mason - Posted on 26 May 2024
Visited Axbridge Surgery to a) renew a prescription for Indapamide, Ramipril & a new statin and b) inform them of an out of stock item on a previous prescription and request an alternative as advised to do so by the pharmacy. a) On the repeat prescription form, the pharmacist had hand written the statin as an option, as it had not been put on my repeat prescription record, so I was unable to order online. I explained this to the staff member and was told that the three items would be sent to the doctor to issue a script. b) As requested by a consultant, a script for Invicorp had been issued. On arriving at the pharmacy for both a) & b) the statin was missing from the prescription. Also, the pharmacy informed me that the Invicorp was unavailable and that I would need to request an alternative from the GP. So I returned to the Axbridge practice, to point out to the same staff member the lack of statin and to ask for an alternative to the Invicorp. I was told that if an item is unavailable, the pharmacy would email the practice to allow an alternative to be prescribed and I should revisit the pharmacy as the absence of an email indicated that the item should be available. Returning to Wedmore Pharmacy I was told that they did not send such emails and I would need to return to the GP to make the request. Back at Axbridge Surgery I dealt with a different (and I have to say much more efficient) staff member, who listened and understood the issue and decided to ring Axbridge Pharmacy to check on the availability of Viradal Duo (as identified in the Consultant letter of 17th May) as an alternative to Invicorp. The pharmacy confirmed that this would be available by the following Tuesday and the receptionist then submitted the request to the GP. I was very pleased to receive a follow up telephone call from this same receptionist later the same day confirming the issue of a script for a) the missing statin and b) the Viridal and that it would be available at Axbridge the following Tuesday. I regret to say I did not remember her name as she retrieved a confused situation and provided excellent follow up. The rest of it appeared to be lack of attention to detail and lack of communication between practice & pharmacy. I am fortunate that I am mobile and wiith my own vehicle and the time to be able to make numerous visits to both practice and pharmacy. If this had not been the case it would have represented significantly more than just a waste of time, effort and fuel.
Visited May 2024
Review titled Axbridge Surgery
Replied on 28 May 2024
Dear Mr Mason We work very hard to develop good communication and positive relationships with our local Pharmacies and I was very sorry to read about your experience. We will talk through your comments at our next Reception Meeting to ensure all our team can learn from your feedback. Kind regards Celia Townend Practice Manager