Wycliffe Surgery
8 Cattedown Road, Plymouth, Devon, PL4 0BZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Theresa Burkat - Posted on 20 April 2023
From reception, nurse, doctors all have been amazing since joining this surgery. Five star service all round. I had to join this surgery when my old one had closed. I had been with my previous doctors for around 40 years, it wasn’t until i had to transfer to this one did I realise how bad my old one was. I can’t believe how different the two are. I have had the best service starting from the receptionists they are super friendly and helpful. The two doctors I have seen have been amazing so caring and brilliant, the nurse I have seen a few times has gone above and beyond it’s like talking to a friend she genuinely made me feel I was the only person she was dealing with so helpful and if she said she was going to call she did and has put my mind at ease. I’m so glad to be with this practice now
Visited April 2023
Wycliffe Surgery has not yet replied.
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Review titled Hostile Environment
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
This practice is hostile in the way it deals with patients you wait over an hour to get through on the phone and when you ask for face to face appointments you are treated with contempt and no compassion the staff are hostile on the phones and you never get to see same GP twice you wait weeks for appointments as they don’t release them so unable to plan if you need non urgent care still waiting now for someone to pick up the phone can’t even get through to queue after 30 minutes the service is completely inadequate for the patient needs and they actually don’t care
Visited March 2023
Wycliffe Surgery has not yet replied.
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Review titled Went above and beyond!
Rated 5 stars out of 5
by Janice Bruce - Posted on 11 August 2022
I simply cannot understand the negative reviews. My husband and I have received nothing but the best from this surgery. From the reception, to the prescriptions, to our doctor and the wonderful nurse who yesterday gave my husband a thorough MOT. This is a new surgery for us and it has far exceeded our expectations. Kind, considerate and knowledgable. My husband has vascular dementia and they have been extremely helpful in recommendations to help us. If you have had a bad experience then I am really sorry, but I have nothing but praise for Wycliffe.
Visited August 2022
Wycliffe Surgery has not yet replied.