Westrop Medical Practice
Newburgh Place, Highworth, Swindon, SN6 7DNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Westrop Medical Practice.
Reviews
-
Review titled Poor care
Rated 2 stars out of 5
by Arthur Vincent - Posted on 23 May 2024
Having had an operation at GWH Swindon on Monday last, I was struck by the way in which the clinical staff from the consultant down seems to put patients and their individual needs at the top of their list of priorities. It was a first class experience. I was advised that following the operation I must avoid becoming constipated. I was given a letter by GWH instructing me to contact my G.P. if there were any issues to be addressed. On Wednesday morning I had not had a bowel movement for more than two days and thus visited the Westrop surgery to see if I could talk to a clinician, to advise if I should consider myself constipated and if so what medication to take. The receptionist asked me to try and get that advice elsewhere and if I could not she would arrange a telephone conversation with someone that afternoon. In the event I was unable to get the advice and thus telephoned the surgery shortly after lunch to arrange the phone call. A different receptionist told me that all medical staff were fully booked, and the duty doctor would call me. In the event the receptionist called me back and said the doctor had said that I should go to A & E at GWH, despite the fact that I only needed one minute of his time and he was unaware of my ability to get there. Still constipated and with need to have my dressing changed I was told on Thursday morning that no one at any of the group's surgeries was available and that I should try again tomorrow. The receptionist explained that by referring me to A & E the doctor had fulfilled the duty of care he/she was obliged to give. Whilst that may be legally the case, it is in fact very poor practice; quite different to the hospital where the receptionists are not used as gatekeepers to protect the clinicians from the patients.
Visited May 2024
Review titled Westrop Medical Practice
Replied on 23 May 2024
We are very sorry to hear about the issues you have experienced with the service provided by Highworth Surgery. We would welcome the opportunity to be able to discuss this further. If you would like to do this please contact the Surgery to arrange a meeting with the Operations Manager. Many thanks. Westrop Medical Practice
-
Review titled Miracle cure for Asthma?
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2024
Having enquired why as an Asthmatic, I have not been called forward for a Flu or Covid injection this winter? I was telephoned and informed by a receptionist at Nhs Blunsdon Surgery today, that as I had not requested any medication since 2021 (I have Ventolin inhalers and I was a volunteer for a the Singulair Asthmatic drug trial, initiated by this very Nhs Blunsdon Surgery), I am not entitled to continued Nhs Flu or Covid vaccinations? As I have not been examined by a Doctor, I am not aware of any known cure for Asthma, or Covid, therefore, I informed the caller that I must have had a miracle intervention since my last prescription for Montelukast and Ventolin? Not only was this telephone call mis-informed, this level of Nhs service presents a real risk to life of other Asthmatics attending Nhs Blunsdon Surgery. I am over 60 years old and served my country in the Royal Air Force, where I was diagnosed with Asthma at King Edward vii Hospital, Midhurst. Never in my whole Raf service or civilian working life, have I been so embarrassed of relying on the Nhs to deliver a potentially life saving vaccinations in support of Asthmatics, which really is a miracle!
Visited March 2024
Review titled Westrop Medical Practice
Replied on 21 March 2024
Dear Patient Thank you for feedback. We would like the opportunity to discuss so please contact the surgery and ask to speak to the Operations Manager. Many Thanks
-
Review titled The System Works
Rated 5 stars out of 5
by Marion Hewett - Posted on 19 July 2022
Recently I needed an appointment. I went on-line and booked a routine appointment 4 days in the future. My symptoms worsened in this time so I phoned to see if I could attend earlier. I needed to ring back at 8am the next day which I did. The receptionist was efficient and caring and made an appointment for me that day. The doctor I saw examined me and prescribed antibiotics (many years since I had those) but he assured me they were needed. The doctor didn’t rush me although I was conscious this was an emergency appointment and I had been slotted into the system! I wanted to convey that ‘the system’ does work. I have read so many reports on how difficult it is to get a doctors appointment but I am grateful to Westrop Surgery. I have been a grateful patient for many, many years and intend to remain one.
Visited July 2022
Westrop Medical Practice has not yet replied.