Honour Health Jesmond - Ratings and reviews
Reviews
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Review titled Routine check up
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
Brilliant service,the dentist was caring and professional,she explained everything to me clearly so I understood my treatment plan
Visited August 2023
Provided by Working Feedback
Review titled Honour Health Jesmond
Replied on 15 August 2023
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear your recent visit was brilliant and that the dentist you seen was caring, professional and explained your treatment plan very clearly. We really appreciate your feedback and I will pass your kind comments on to our team.
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Review titled Replacement of crown
Rated 5 stars out of 5
by Robert S - Posted on 08 August 2023
I was seen early and the treatment went smoothly. Both the dentist and his assistant were pleasant and efficient. I am a wheelchair user and they helped me when I asked them.
Visited August 2023
Provided by Working Feedback
Review titled Honour Health Jesmond
Replied on 15 August 2023
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear we were able to see you early and your treatment went smoothly from our pleasant and efficient team. We are always happy to help best we can Robert. We really appreciate your feedback and I will pass your kind comments on to our team.
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Review titled Emergency appointment
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
I required an emergency appointment after chipping a front tooth, I was seen that day and a temporary fix was made and a follow up appointment for the rest of the treatment in 3 weeks. The dentist I saw was exceptional and I felt at ease throughout.
Visited August 2023
Provided by Working Feedback
Review titled Honour Health Jesmond
Replied on 15 August 2023
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear we were able to see you on the same day for your emergency appointment and how your dentist was exceptional and made you feel at ease throughout your visit with us. We really appreciate your feedback and I will pass your kind comments on to our team.
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Review titled Check up
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
Reception staff pleasant and efficient. Slight wait for appt. but ok as understandable. Acknowledged by dentist. Both dentist and health assistant were welcoming and supportive. Put at ease and given good clear information and explanations. I felt time and care both given well to my session. Thank you.
Visited July 2023
Provided by Working Feedback
Honour Health Jesmond has not yet replied.
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Review titled 100% recommend
Rated 5 stars out of 5
by Natalie R - Posted on 28 June 2023
Wouldn’t go anywhere else, all staff are very friendly, professional and make me feel comfortable. I’ve recently taken my little girl for her first dentist appointment and they were lovely with her.
Visited June 2023
Provided by Working Feedback
Review titled Honour Health Jesmond
Replied on 15 August 2023
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear how you wouldn't go anywhere else as our team was very friendly, professional and made you and your family feel comfortable at your recent visit with us. We really appreciate your feedback Natalie and I will pass your kind comments on to our team.
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Review titled Emergency crown repair
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
The surgery replied quickly to my request to be seen, which I really appreciated as I was also dealing with hospital appointments that day. The receptionist was brilliant, as I had to rearrange the first appointment given.
Visited June 2023
Provided by Working Feedback
Review titled Honour Health Jesmond
Replied on 12 June 2023
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear we were able to offer you an appointment quickly and one that worked around your other commitments already booked that day. We really appreciate your feedback and I will pass your kind comments on to our reception Team.
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Review titled 6 monthly check
Rated 5 stars out of 5
by Colin F - Posted on 19 May 2023
Dentists and staff in surgeries always friendly and thorough with everything explained at each stage, and clear indication of cost. Also Reception staff always helpful, both on desk and on telephone.
Visited May 2023
Provided by Working Feedback
Review titled Honour Health Jesmond
Replied on 23 May 2023
Thank you very much for taking the time to review your experience at Honour Health. We are so glad hear how friendly, thorough and helpful our dental and reception team were on your last visit with us. We really appreciate your feedback Colin and I will pass you kind comments on to our team.
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Review titled Excellent
Rated 5 stars out of 5
by John R - Posted on 17 May 2023
Everyone very friendly, helpful and informative. It always helps when you don't need anything further done to your teeth at present!
Visited May 2023
Provided by Working Feedback
Review titled Honour Health Jesmond
Replied on 23 May 2023
Thank you very much for taking the time to review your experience at Honour Health. We are so glad hear how friendly, informative and helpful our team were on your last visit with us. We really appreciate your feedback John.
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Review titled Thank you
Rated 4 stars out of 5
by Paul R - Posted on 20 May 2023
Thank you for seeing me this week as an emergency. The two ladies who treated me were thorough and explained everything very clearly. Best of all, it turned out to be a painless experience.
Visited May 2023
Provided by Working Feedback
Review titled Honour Health Jesmond
Replied on 23 May 2023
Thank you very much for taking the time to review your experience at Honour Health. We are so glad we were able to offer you an emergency appointment and a painless experience with our thorough team. We really appreciate your feedback Paul and I will pass your kind comments on to the team.
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Review titled Visit for broken tooth
Rated 4 stars out of 5
by Michael H - Posted on 12 May 2023
On Tuesday I phoned to say I had lost half a tooth / filling leaving a large hole in my teeth. I was told to call back on Wednesday at 9am which I did & had to leave a message. I heard nothing & phoned back around 10:30, left another message, heard nothing. So around lunch time I drove over to ask for an appointment & was told quite curtley “we’ve been busy”. I did get an appointment & was happy to be seen that afternoon. I accept people get busy but disappointed there was no call back & would have appreciated a bit more courtesy when I called round. Bottom line is I was ultimately very happy to be seen to & with the treatment I received from the dentist.
Visited May 2023
Provided by Working Feedback
Review titled Honour Health Jesmond
Replied on 23 May 2023
Dear Michael, Thank you for your feedback and trusting Honour Health with your dental care. We are sorry to hear your recent experience with the reception team was not to your satisfaction and we aim to feedback all reviews to the team, to improve our service. We have been extremely busy recently, especially on Tuesday mornings given the number of bank holidays we have had this month. The reception team work their hardest to reply to patients and triage emergency appointments with those in severe pain with facial swellings being seen first. This often means it can take a full morning to go through all other emergency appointment calls and it means that our emergency appointments get booked up extremely fast and we therefore ask patients to call back the following day. We have opened more emergency NHS clinics to help accommodate the increasing number of patients requiring emergency appointments and we hope this will mean patients will be seen more promptly. We are happy to hear that you were seen by a Dentist and you were happy with your treatment. Thank you again for your feedback as it helps us improve our service to maintain our high standards. We look forward to seeing you again soon.