Sutton Uplift
1st Floor, Jubilee Health Centre, East Building, 6 Stanley Park Road, Wallington, Surrey, SM6 0EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you !!
Rated 5 stars out of 5
by Jane - Posted on 28 July 2022
I was on the waiting list for therapy for a long time , which I totally understand, but all I can say was, it was worth the wait. I can honestly say that, what I have worked through with my therapist in the 8 sessions has been the most helpful counselling that I have had. I was skeptical at first, as I have had lots of therapy in the past, but I felt very comfortable with my her, and feel that I had been matched with the right person, which in turn enabled me to open up about my issues. I am amazed the way she explained and spoke through the things that I brought up, which has helped me look at the issues that I have been struggling with, in a different way. I am still a work in progress, but I am feeling a lot clearer in my head. I now have the tools and knowledge that I can use to help me to continue to progress, which I am very hopeful that I will do. Uplift is one of the great services from the NHS, which I hope, will continue, as it is a desperately needed service, which I am very grateful for.
Visited July 2022
Review titled Sutton Uplift
Replied on 11 November 2022
Dear Anonymous My name is Jane and I am one of the Experience and Governance Leads for the Trust. I would like to thank you for taking the time to share your experience with is. It is always such a pleasure to learn that someone has had such a positive experience and I will ensure that your compliment is shared with the team. Once again, many thanks, and I would like to wish you well in your recovery journey Kind regards Jane
Provided by Care opinion
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Review titled Great experience
Rated 5 stars out of 5
by Emma - Posted on 18 August 2022
I was in need of grief support and the staff were lovely at every step, with the waiting lists for treatment I was provided self help websites and support places. Then when I started treatment Nil Plant was an amazing support, not only in understanding my grief but the trauma I experienced beforehand and how it’s shaped me as a person. Whilst I’m still struggling with grief, getting the help I did has eased the weight I was carrying.
Visited June 2022
Review titled Sutton Uplift
Replied on 06 September 2022
My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, I'm delighted to hear you felt well supported by the team caring for you when you were struggling with your grief and trauma. These are standards we strive for within the Trust and I will be sharing this feedback with the Sutton Uplift team and I hope this will encourage them to keep up the good work and that other teams can also learn from this example. I thank you again for taking the time out to leave such a lovely comment.
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Review titled Invaluable service
Rated 5 stars out of 5
by Colleen Hopkins - Posted on 03 August 2022
Although I had to wait some time for appointment, the service received has, without a doubt, helped me immensely and I would go so far as to say potentially saved my life. Mental health is so debilitating, but I have learned strategies and had reassurances that will help me in the future. My counsellor was sympathetic, understanding, took time to get to know me and reassured me every step of the way. I can't praise Sutton Uplift enough.
Visited June 2022
Review titled Sutton Uplift
Replied on 11 November 2022
Dear Anonymous Many thanks for your message and for taking the time to share your experience with us. I will ensure that this is shared with the staff in the Sutton Uplift Service Kind regards Jane
Provided by Care opinion
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Review titled Excellent counselling services
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2022
Following a GP referral and an initial triage, I undertook a series of counselling & therapy sessions over a period of several months through the Sutton Uplift service. I found this an extremely helpful and useful course of treatment which has allowed me to put many things into some perspective and to identify further treatment and therapy that may be beneficial to me. The therapist I worked with was excellent, very empathetic towards me, patient and driving the sessions at a pace that worked very well for me. Some of the work was very challenging for me but I always felt very safe and supported, even during the most difficult elements of the conversation. The administration of the service was straightforward and worked well. Emails regarding appointments and weekly surveys were consistent and the online meeting software was easy to navigate and worked very well throughout all of my sessions. My initial triage took place very quickly after my GP referral however it then took some time for a therapist to become available to me. If there was anything I would change about the service it would be to add further therapist capacity so as to see more patient and sooner, and to allow additional therapy sessions to be covered under NHS cover.
Visited May 2022
Review titled Sutton Uplift
Replied on 11 November 2022
Dear Anonymous My name is Jane and I am one of the Experience and Governance Leads for the Trust. It was a pleasure to read your positive feedback about out Sutton Uplift Service and I am so pleased that you found the therapist to be so helpful. I have passed this feedback onto the service so the staff are aware of your positive experience. In terms of staffing, we are aware of the challenges in this area and the Trust is always seeking to extend and improve the service we provide. Once again, many thanks for taking the time to share your thoughts. Kind regards Jane
Provided by Care opinion
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Review titled Great service, currently undergoing transformation
Rated 5 stars out of 5
by Louie R. - Posted on 02 June 2022
Convenient location close to Wallington BR Station, several bus routes & parking. Friendly, approachable & compassionate staff, clean & inviting environment (though could do with a refresh). A wide range of psychological & wellbeing services available face-to-face or virtual (1:1 and groups). Increasing demand for Mental Health Services so waiting list are long, however, there are some Guided Self Help services while you wait.
Visited May 2022
Review titled Sutton Uplift
Replied on 11 November 2022
My name is Jane and I am one of the Experience and Governance Leads for the Trust, Many thanks for taking the time to share your feedback about our service, I will ensure that this is passed onto the staff concerned. Kind regards Jane
Provided by Care opinion
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Review titled Made a big difference
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2022
The service that was provided made the difference in how i deal with my day today life. I had a great councillor who stopped me from going a bad way. I am truly grateful!!
Visited May 2022
Review titled Sutton Uplift
Replied on 06 September 2022
My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, I'm delighted to hear you felt you had a great counsellor and well supported by the team caring for you which help guide you on to a steady path. These are standards we strive for within the Trust and I will be sharing this feedback with the Sutton Uplift team and I hope this will encourage them to keep up the good work and that other teams can also learn from this example. I thank you again for taking the time out to leave such a lovely comment.
Information supplied by South West London and St George's Mental Health NHS Trust