Nottingham NHS Urgent Care Centre - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by DBell - Posted on 17 August 2022
Attended centre this afternoon for a suspected hand fracture, staff were extremely attentive and very helpful and friendly. Was told there was about a two hour wait but was seen, had x-rays and then seen again for results inside the two hours. I know that sometimes the wait can be much longer but the staff were quick to give updates and make sure you were ok Many thanks DBell
Visited August 2022
Nottingham NHS Urgent Care Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2022
I attended with a foot injury which turned out to be a broken toe. I was very impressed with the staff and the service. Kind and professional throughout. We are lucky to have this service. I got an x Ray really quickly and the result came through quickly as well. But even if I’d had to wait longer it would have been so worth it. Thank you to everyone.
Visited July 2022
Nottingham NHS Urgent Care Centre has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Sue W - Posted on 04 June 2022
Yes the wait times were long but the staff were absolutely amazing, very personable, respectful and I felt like I was the first patient of the day not one of the last. Thank you NHS Nottingham you are awesome.
Visited June 2022
Nottingham NHS Urgent Care Centre has not yet replied.
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Review titled Triage nurse poor bedside manner
Rated 3 stars out of 5
by Anonymous - Posted on 20 May 2022
Reception and staff upon entrance of the treatment centre were lovely and welcoming. When called in for my triage appointment, the nurse was rude, uncaring and interrogatory towards me. I felt immediately as if I was wasting everyone’s time and had to justify my decision to use this service, despite being advised by the health service. As someone who is greeting people, I feel it is important to be understanding and compassionate when someone is particularly using a walk in/urgent care service. I myself work for the NHS, and was embarrassed and upset by the degrading way I was spoken to and treated, as this is not a reflection for many of the individuals who work selflessly to put patients first. Really disappointed by this service, as this is the first time using any urgent treatment/walk in centre.
Visited May 2022
Review titled Nottingham NHS Urgent Care Centre
Replied on 23 May 2022
Many thanks for providing your feedback, and we're sorry for the poor experience you have reported. We'd like an opportunity to review what happened during your visit, and in order to do this, we'd appreciate if you can email your contact details to ncp.customercare.nhs.net We will then ask the Service Manager to get in touch to discuss what happened, and take the necessary steps towards improving the service. With our best wishes, The Patient Experience Team