City Care Centre - Ratings and reviews
Reviews
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Review titled Fantastic friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2024
Today; Saturday; I attended the city care centre to get my bloods taken. There had been a mix up with my appointment but the lady taking bloods for the day couldn’t have been more helpful and said I could be seen. I was so grateful and I appreciate lucky. It was not just that she helped me it was how she noticed she could help and just did so. We don’t always see that in healthcare. Thank you I expect you would go the extra mile and stretch your day with kindness and care for all your patients at anytime you are able. Which is why you deserve some recognition. I do not always look unwell but the effort just to get to the appointment was long. The flexibility and support brightened my mood for the day. What a lovely person to have working for the department. I am not able to name the person in the review I expect this rule is due to protection of staff but, I hope you are easily identified.
Visited March 2024
Review titled City Care Centre
Replied on 18 March 2024
Dear Patient Many thanks for your five star review regarding our colleagues working for the bloods service. Our Trust does not manage or commission (pay for) this service. The bloods service is part of the Greater Peterborough Network, commissioned by the Cambridgeshire and Peterborough Integrated Care System. Please respond to: palsandcomplaints@cpft.nhs.uk If you would like us to pass your message onto the bloods service based at City Care Centre, Peterborough, Thorpe Road. Kind regards Christopher Hampson PALS Officer PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Excellent service
Rated 5 stars out of 5
by Ken - Posted on 22 March 2024
Husband attended audiology this morning. Wonderful service, the audiologist was polite,caring,attentive,professional and very knowledgeable.Well done.
Visited March 2024
Review titled City Care Centre
Replied on 22 March 2024
Dear Ken Many thanks for taking the time to contact our hospital. I'm sorry to advise that audiology services is not provided by our Trust. If you would like to share your positive experience with audiology you may wish to contact the service directly. Audiology services are provided by InHealth Audiology Link: https://locations.inhealthgroup.com/location/peterborough-city-care-centre/ Tel: 0333 202 0300 I'd be happy to pass your message to the provider of audiology. If you would like your feedback share with InHealth, please could you email your details to: palsandcomplaints@cpft.nhs.uk Kind regards Christopher Hampson PALS Officer Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Basics people, basics.
Rated 1 star out of 5
by Fred - Posted on 11 March 2024
Considering that this is supposed to be a walk-in centre, access is very poor. Parking is impossible at times, quite a few in my experience, and parking nearby is very difficult. This can pose issues for those who are ill! When trying to call to discover opening times for departments, the automated system directed me (eventually) to the correct number, then automatically 'cut-off' because it wasn't 'active'. Great!
Visited March 2024
Review titled City Care Centre
Replied on 18 March 2024
Dear Fred Many thanks for taking the time to contact our organisation - Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). I was most sorry to read about your experience in trying to get parked at the City Care Centre. Our Trust has various services based at the City Care Centre but we do not manage or own the building. If you would like to share your feedback with the landlords, you may wish to contact NHS Property Services. E-mail: customer.services@property.nhs.uk Tel: 0800 085 3015 If you would prefer our team to share your feedback with NHS Property Services, please e-mail: palsandcomplaints@cpft.nhs.uk Kind regards Christopher Hampson PALS officer PALS and Complaints Team
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Review titled Brilliant care and service
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
I came in for a blood test and was quite nervous as every time I have had a blood test the nurse/doctors always struggled to locate my veins and the process takes upto 30 mins. The nurse at the City Care Centre who did my blood test was absolutely amazing. The nurse kept me calm and within a minute or two we were done. I didn’t even feel amything conaidering a few bottles were required. I never had such a positive or painless experience and wanted to leave a feedback to acknowledge the great service l had from the start upon entering the reception to leaving Thank you very much
Visited September 2023
Review titled City Care Centre
Replied on 25 September 2023
Dear Patient Many thanks for your five star review regarding our colleagues working for the bloods service. Our Trust does not manage or commission (pay for) this service. The bloods service is part of the Greater Peterborough Network, commissioned by the Cambridgeshire and Peterborough Integrated Care System. Please respond to: palsandcomplaints@cpft.nhs.uk If you would like us to pass your message onto the bloods service based at City Care Centre, Peterborough, Thorpe Road. Kind regards Christopher Hampson PALS Officer Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Parking not fit for purpose
Rated 3 stars out of 5
by Anonymous - Posted on 26 September 2023
Currently queuing to park my car as car park is full - have been queuing for 30 mins and still 2 cars in front of me. I’m going to be late for my appointment. Car parking facility at this location needs reviewing as it is regularly full! Action required. This is a crazy situation.
Visited September 2023
Review titled City Care Centre
Replied on 26 September 2023
Dear Patient, Many thanks for taking the time to contact our organisation - Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). I was most sorry to read about your experience in trying to get parked at the City Care Centre. Our Trust has various services based at the City Care Centre but we do not manage or own the building. If you would like to share your feedback with the landlords, you may wish to contact NHS Property Services. E-mail: customer.services@property.nhs.uk Tel: 0800 085 3015 If you would prefer our team to share your feedback with NHS Property Services, please e-mail: palsandcomplaints@cpft.nhs.uk Kind regards Christopher Hampson PALS officer PALS and Complaints Team
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Review titled Shoddy
Rated 2 stars out of 5
by Tim Harvey - Posted on 14 June 2023
Arrived 5minutes late for a blood test, waited a minute or two for the receptionist; and was informed, when she showed, that I had missed my appointment. Hopefully I have no terminal illness.
Visited June 2023
Review titled City Care Centre
Replied on 15 June 2023
Dear Mr Harvey I was most sorry to read about what has happened. Our Trust does not manage or commission (pay for) this service but we can help get your feedback to the provider of the bloods service. Please telephone or e-mail and we will be able to signpost you to the provider - The Greater Peterborough Network. Kind regards Christopher Hampson Patient Experience Officer Cambridgeshire and Peterborough NHS Foundation Trust E-mail: palsandcomplaints@cpft.nhs.uk Tel: 0800 376 0775 / 01223 219 444 open 9.00 am till 5.pm Monday to Friday. Closed bank holidays. Voice message available.
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Review titled Extremely rude receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 16 May 2023
I came for an appointment today and was sent to the X-ray department by mistake, the receptionist was extremely rude and very unhelpful. However once i got to the correct clinic the staff there were lovely.
Visited May 2023
Review titled City Care Centre
Replied on 17 May 2023
Dear Patient, Many thanks for taking the time to get in touch. I was most sorry to read about your unpleasant experience. I'm sorry to advise that our Trust does not manage or commission (pay for) x-ray services at City Care Centre. I was pleased to read that clinic staff staff looked after you well on arrival at your appointment. The x-ray department is managed by Peterborough and Stamford Hospitals / North West Anglia NHS Foundation Trust. You may wish to redirect your feedback to Peterborough and Stamford Hospitals / North West Anglia NHS Foundation Trust. Peterborough and Stamford Hospitals / North West Anglia NHS Foundation Trust PALS contact details: Tel: 01733 673 405 E-mail: Nwangliaft.pals@nhs.net Link: https://www.nwangliaft.nhs.uk/advice-support/issues-and-concerns-pals/ Kind regards Christopher Hampson PALS Officer
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Review titled Ridiculous
Rated 2 stars out of 5
by Anonymous - Posted on 21 June 2023
I've had several appointments for audiology, the consultant and audiologist was brilliant when you were able to see them , however several times I was sent to the wrong place , no receptionist, no one answers the phones , a staff member walked off , said he would be back in a minute, never returned, when was able to find someone to ask they said he went home , I have now been trying to contact them for several weeks and no-one picks up , contacted the appointment line ,they gave me the direct line but again no-one answered, I'm now very fed up, this is now 6 weeks I've been calling day after day
Visited April 2023
Review titled City Care Centre
Replied on 26 June 2023
Dear Patient Many thanks for taking the time to share your feedback. I'm sorry to advise that our Trust does not manage or commission (pay for) audiology services based at the City Care Centre, but I can supply some signposting advice. Audiology services are provided by InHealth Audiology Link: https://locations.inhealthgroup.com/location/peterborough-city-care-centre/ Tel: 0333 202 0300 You may wish to share your feedback with Healthwatch. Health watch can not resolve concerns or complaints but they want to hear from people who use local NHS and social care services. Link: https://www.healthwatchpeterborough.co.uk/contact-us Tel: 0330 355 1285 Text: 0752 0635 176 E-mail: enquiries@healthwatchcambspboro.co.uk If you feel that InHealth have not resolved your enquiry, you may wish to contact the local commissioner to discuss your concerns - The Patient Experience Team for Cambridgeshire and Peterborough Integrated Care System. Link: https://www.cpics.org.uk/patient-experience-team Tel: 0800 279 2535 E-mail: cpicb.pet@nhs.net Yours sincerely Christopher Hampson PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Opening times
Rated 3 stars out of 5
by Sharon Louise moore - Posted on 01 April 2023
Think it would be helpful to put on your website that the xray dept is closed on the weekends. I checked online and it said opening hours 8am - 8pm and it said it wasn't too busy so I fight my way through sat afternoon traffic only to find it closed.
Visited April 2023
Review titled City Care Centre
Replied on 11 April 2023
Dear Ms Moore Many thanks you for taking the time to contact our Trust. I'm sorry to advise that our organisation does not manage or commission (pay for) x-ray and imaging based at the city care centre. This x-ray service is managed by Peterborough and Stamford Hospitals / North West Anglia NHS Foundation Trust. Contact details for Peterborough City Hospital PALS. E-mail: Nwangliaft.pals@nhs.net Tel: 01733 673 405. With your consent, we can pass your message to Peterborough City Hospital PALS. Kind regards Christopher Hampson PALS Officer Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Very Good Service
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
Excellent prompt service in the x-ray department. Very difficult to find using the post code. Needs a sign on Thorpe road
Visited March 2023
Review titled City Care Centre
Replied on 11 April 2023
Dear Patient Many thanks for your kind words regarding the x-ray department. I'm sorry to advise that our Trust does not manage or commission (pay for) the x-ray service based at the city care centre. X-ray services are managed by Peterborough and Stamford Hospitals / North West Anglia NHS Foundation Trust. PALS e-mail: Nwangliaft.pals@nhs.net PALS tel: 01733 673 405 Regarding your comment about road signs. Our organisation does not own or manage the city care centre. The landlord and owners of city care centre are NHS Property Services. NHS Property Services customer service contact details. E-mail: customer.services@property.nhs.uk Tel: 0800 085 3015 You may also wish to share your feedback with Healthwatch. Healthwatch can not resolve problems or complaints but they want to collect feedback from people using local NHS and social care services. Local Healtwatch contact details: Link: https://www.healthwatchcambridgeshire.co.uk/ Tel: 0330 355 1285 Open 09:00 – 16:00 Hrs Monday to Thursday and 09:00 – 15:30 on a Friday. Text: 0752 0635 176 E-mail: enquiries@healthwatchcambspboro.co.uk Kind regards Christopher Hampson PALS Officer Cambridgeshire and Peterborough NHS Foundation Trust