City Care Centre - Ratings and reviews
Reviews
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Review titled Good hard working staff if you can find the place
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2023
Find it difficult to navigate to the hospital, as the post code on the website is pe3 6db, this takes you to a private housing estate with no way to get to the hospital, instead had to put in pe3 6gz into my satnav which takes you to st johns close and therefore to the hospital itself,
Visited March 2023
Review titled City Care Centre
Replied on 13 March 2023
Dear Patient Many thanks for taking the time to contact our organisation - Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). I was most sorry to read about your experience in trying to find the City Care Centre. Our Trust has various services based at the City Care Centre but we do not manage or own the building. If you would like to share your feedback with the landlords, please feel free to contact NHS Property Services directly. E-mail: customer.services@property.nhs.uk Tel: 0800 085 3015 If you would prefer our team to share your feedback with NHS Property Services, please e-mail: palsandcomplaints@cpft.nhs.uk Kind regards Christopher Hampson Patient Experience Officer PALS and Complaints Team
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Review titled Terrible parking queue
Rated 2 stars out of 5
by J Tibbs - Posted on 01 March 2023
The queue for the city care car park stretched back to Thorpe Road. Car park full at both 11am and 2.30pm clearly not sufficient spaces as barrier not letting cars in as no spaces left. Amount of clinics for bloods e rays etc not compatible with parking capacity.
Visited March 2023
Review titled City Care Centre
Replied on 13 March 2023
Dear J Tibbs Many thanks for taking the time to contact our organisation - Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). I was most sorry to read about your experience in trying to get parked at the City Care Centre. Our Trust has various services based at the City Care Centre but we do not manage or own the building. If you would like to share your feedback with the landlords, please feel free to contact NHS Property Services directly. E-mail: customer.services@property.nhs.uk Tel: 0800 085 3015 If you would prefer our team to share your feedback with NHS Property Services, please e-mail: palsandcomplaints@cpft.nhs.uk Kind regards Christopher Hampson Patient Experience Officer PALS and Complaints Team
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Review titled Good practice, bad parking!!
Rated 5 stars out of 5
by Stefan Polson - Posted on 23 March 2023
Fantastic services offered here, very patient helpful polite staff. But, if you need to go here then make sure you have a spare couple of hours and cash. You will queue to get into the small car park for a minimum of 50 minutes and as there is absolutely no other place to park you have no choice! It would help if the car park wasn't full of staff parking. 4 out 5 people I witnessed coming and going while sitting in the queue had nhs badges on and we're going in and out to work. For a car park that has about 80 spaces and more than 60 are used by staff, its a joke. Why make appts for patients if you can't park to get to that appt? Then when you've finally finished, unless you have cash, you can't pay for parking! What car park these days does not accept card payments or via an app, get with the times care centre management! And get staff to use local buses/taxis or park elsewhere. This needs sorting urgently. I witnessed very elderly sick people getting very stressed about being late for appts and then not having cash to pay, I paid for one patient who did not know what she was going to do to get her car out, she was nearly in tears, it's shocking. Great services, not great parking!!!
Visited March 2023
Review titled City Care Centre
Replied on 27 March 2023
Dear Mr Polson I was most sorry to read about your experience with the car park at the City Care Centre. Our Trust has various services based at the City Care Centre but we do not manage or own the building, including car parking facilities. If you would like to share your feedback with the landlords, please feel free to contact NHS Property Services directly. E-mail: customer.services@property.nhs.uk Tel: 0800 085 3015 You may also wish to share your feedback with Healthwatch. Independent advice can be sort from our colleagues at Healthwatch. Healthwatch can not resolve problems or complaints but they want to collect feedback from people using local NHS and social care services. Our local Healtwatch contact details: Link: https://www.healthwatchcambridgeshire.co.uk/ Tel: 0330 355 1285 Open 09:00 – 16:00 Hrs Monday to Thursday and 09:00 – 15:30 on a Friday. Text: 0752 0635 176 E-mail: enquiries@healthwatchcambspboro.co.uk If you would prefer our team to share your feedback with NHS Property Services, please e-mail: palsandcomplaints@cpft.nhs.uk Kind regards Christopher Hampson PALS Officer PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled exceptional
Rated 5 stars out of 5
by Laurence Vincent Pask - Posted on 14 February 2023
I was booked in for a blood test after work on Monday at 745pm, I called to check the time of appointment and a very helpful lady said that I could come in earlier if it was convenient. It was a very, swift, professional service, I was in and out withing 15mins and the results came back the next day. I would like to say thank you for the smooth, rapid service I received.
Visited February 2023
Review titled City Care Centre
Replied on 13 March 2023
Dear Mr Pask Many thanks for taking the time to leave your positive review. I'm sorry to advise that our organisation - Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) does not manage or commission (pay for) the bloods service based at Peterborough City Care Centre, Thorpe Road. You may wish to consider contacting the bloods service directly. Link: https://www.greaterpeterboroughgps.nhs.uk/city-care-centre-phlebotomy-reception-team/ Tel: 01733 666 670 E-mail: info@greaterpeterboroughgps.nhs.uk Kind regards Christopher Hampson Patient Experience Officer PALS and Complaints Team
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Review titled Caring, kind, professional
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2022
Both workers were caring, kind and professional and went the extra mile to provide excellent service. During the course of my visit, something else was found and they looked into that as well even though they didn’t have to.
Visited December 2022
Review titled City Care Centre
Replied on 04 January 2023
Dear Patient Many thanks for taking the time to share your experience. We / the NHS really appreciate the time our patients take to let us know what they think about the care and services we provide for our local community. Best wishes Christopher Hampson PALS Officer
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Review titled Need better signage
Rated 3 stars out of 5
by Anonymous - Posted on 11 October 2022
They really need to improve the signage here as not everything is properly signposted. The car parking is appalling, staff should not be allowed to take up vital space for users. There is a handful of disabled spaces which is clearly not enough.
Visited October 2022
Review titled City Care Centre
Replied on 12 October 2022
Dear patient, Many thanks for taking the time to contact our organisation. Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) do not manage the infrastructure of The City Care Centre. We have care services based at The City Care Centre, but we do not manage the estate. The City Care Centre building is owned and managed by NHS Property Services. I'm sure our NHS Property Services colleagues would welcome your feedback. NHS Property Services contact details: E-mail: customer.service@property.nhs.uk Tel: 0800 085 3015 Kind regards Christopher Hampson Patient Experience Officer PALS and Patient Experience Team E-mail: pals@cpft.nhs.uk Tel: 01223 219 444
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Review titled Service is great it’s the parking provision
Rated 5 stars out of 5
by Nigel Double - Posted on 20 October 2022
Is it to much to ask for a functioning car park payment machine using a payment card, today in pouring rain I was directed to the co-op ATM next door where the The machine was not functioning to be able to exit the car park. I had to buy some goods to get coins, and I don’t carry cash and like many others expect the facility to be working as it has on my many other visits. I returned home eventually soaked through from a medical visit which provided excellent service. The facilities are there please get them in service.
Visited October 2022
Review titled City Care Centre
Replied on 22 November 2022
Dear Mr Double Many thanks for taking the time to contact our organisation regarding car parking at the city care centre. I'm sorry to advise that our Trust does not manage the estate at city care centre. Estates and the car park are managed by the owner of the building - NHS Property Services. Tel: 0800 085 3015 E-mail: customer.service@property.nhs.uk If you would prefer me to send your feedback to colleagues at NHS Property Services, please e-mail your consent to: pals@cpft.nhs.uk Kind regards Christopher Hampson Patient Experience Officer Cambridgeshire and Peterborough NHS Foundation Trust