Birmingham Midland Eye Centre (BMEC) - Ratings and reviews
Reviews
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Review titled No communication, no help, no appointment
Rated 2 stars out of 5
by KJW - Posted on 05 February 2023
I’ve spent hours trying to speak to someone at BMEC about an urgent Vitrectomy referral, made 3 months ago. No-one answers the phones. You get passed from department to department. My eyesight is deteriorating, and there’s been no communication. There’s a 6 month window for success, and I’m 3 months into that. If I lose my eyesight, I lose my livelihood.
Visited February 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 09 February 2023
Dear patient, I am sorry for the issues you have faced when trying to contact the Birmingham and Midland Eye Centre. This is unacceptable and I will ensure your feedback is passed onto the service manager so this can be addressed. Regarding your appointment, please could you email your details to Laura Young, directorate lead nurse for BMEC, at laura.young4@nhs.net who will be able to look into this immediately for you. Kind regards, Richard Beeken, Chief Executive.
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Review titled Incredible service!
Rated 5 stars out of 5
by Nick Spooner - Posted on 03 April 2023
In January I popped into the Eye Centre with an issue I had with my left eye. In a matter of hours, I was diagnosed (detaching retina), operated on and sent home and treated by all members of staff with professionalism, efficiency and a smile. Over the following three months I would be back at the Eye Centre for checkups and each time, everyone was so helpful. I cannot praise the staff highly enough. Thank you so much for fixing me!
Visited January 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 11 May 2023
Dear Nick, thank you for feedback on your recent experience at the Birmingham and Midland Eye Centre. We are glad to read that staff were professional and helpful. We will ensure your feedback is passed onto the team. Kind regards, The Communications Team.
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Review titled Brilliant treatment by all staff
Rated 5 stars out of 5
by Janet Cashmore - Posted on 28 October 2022
I attended the eye hospital and was treated by all staff from reception, nurses and consultant. They were all profession extremely kind and thanks to them I had a foreign body removed from my eye even though I had no idea that this was causing my discomfort. A big thank you to all involved.
Visited October 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 31 October 2022
Dear Janet, thank you for your feedback regarding treatment at the Birmingham and Midland Eye Centre. I will ensure your comments are passed onto the management team so it can be shared with the teams involved. All the best with your recovery. Kind regards, Richard Beeken, Chief Executive.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Douglas - Posted on 12 October 2022
I was sent by my GP for a slight condition which may have indicated a more serious problem developing. My heart sank at the “4+ hour wait” sign. But in fact I was seen within the hour. Reception were friendly, the nurse competent and the doctor was magnificent. The examination was efficient, each stage explained and at the end of the consultation a very clear description of my condition was given. I can’t praise the staff highly enough.
Visited October 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 31 October 2022
Dear Douglas, thank you for your positive comments about the care you received at our A&E department. I am glad to read that receptionists were friendly and that the clinical staff delivered excellent care. I will ensure this feedback is passed onto the team. Kind regards, Richard Beeken, Chief Executive.
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Review titled Great practice
Rated 5 stars out of 5
by Ambreen Quadri - Posted on 27 October 2022
Took my father for his appointment ..however when his name was called ..it was incorrectly pronounced . Luckily I took a guess it could be him. Could you perhaps instead of shouting out names have the flash up on a screen . Nobody's fault ..names can be awkward . Others could not hear names as some names were called out by different professionals at same time . This causes prolonged waiting times .
Visited October 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 31 October 2022
Dear Ambreen, thank you for your feedback about your recent visit to the Birmingham and Midland Eye Centre. I am glad to read that you gave your experience five stars and will also ensure that your feedback about the screens is passed onto the team. I wish your father a speedy recovery. Kind regards, Richard Beeken, Chief Executive.
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Review titled A credit to the NHS
Rated 5 stars out of 5
by Matthew Thompson - Posted on 29 October 2022
From my initial contact with the A&E eye department, so my surgery and post op recovery 2 days later, my experience with all teams and individuals who I met during my time here have been exceptional. The level of care Ive received has been brilliant and I can't sing the various teams praises high enough. And for all those individuals who gripe about having to maybe wait a few hours, it's worth remembering that you're receiving world class care for free. The individuals who you meet choose to deliver your care for less than they could earn through private care, it's worth while remembering that when you're opening bad mouthing services and members of staff. Maybe take your negatively home and let the staff and patients who appreciate the high level of care they receive to focus on their health, rather than having to deal with your bad vibes. Finally a shout out to my pre/post op teams, the surgical and consultants who took the time out to assess me and of course my anaesthetist who went out of his way to alleviate any fears or nerves I had prior to delivering a painfree local anaesthetic.
Visited October 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 31 October 2022
Dear Matthew, thank you for taking the time to let us know of your positive experience when in our care. It's great to read of the great treatment and care you received throughout your stay. I wish you a speedy recovery. Kind regards, Richard Beeken, Chief Executive.
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Review titled Good in parts
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2022
I was referred to a&e at bmec from the a&e. at the q.e. hospital birmingham. the staff I saw both dr. & nurses were excellent. the dr I saw that sunday was very thorough and said he would contact me the following friday, but didn't. In trying to contact the hospital to speak to the secretaries regarding the follow-up, in the morning I reached no. 6 and was cut off. later I got as far as no. 1, held that position for 40 minutes, then a recorded message said there was no one to take my call "good bye" at 3pm. I spent most of the day trying to get through to someone only to be sent around in circles. how on earth are the public allowed to speak to anyone?? most frustrating
Visited September 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 26 September 2022
Thank you for your feedback and I am very sorry for your frustrating experience. We are aware that the systems of contacting people at BMEC are not working well for patients and I have asked the team to urgently review the routes of communication so that these frustrations can be avoided. Kind regards, Richard Beeken, Chief Executive.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2022
Went in on 01 Sep, was seen after 6 hours by 3 different doctors who told me i might have eye cancer but not sure so will do an urgent referral to London Hospital and i would hear back within days, only to chase up myself 8 days later to find out no referral has been made, now on day 12 chasing this Dr and trying to get through, have tried every option on the telephone service to get through and no one answers the phone, the one lady who did said she cant help and cut me off after waiting in the queue for 57 minutes at being no1 in the queue!!! Absolutely disgraceful!!!!
Visited September 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 26 September 2022
I am very sorry to hear about your experience when you were seen at the Birmingham and Midland Eye Hospital and the further distress the lack of contact has caused. This is not the kind of care we expect to be given at our Trust and we’d like to help you promptly. Please contact Lead Nurse for Ophthalmology, Laura Young via laura.young4@nhs.net with your details so that she can expedite this for you immediately. Kind regards, Richard Beeken, Chief Executive.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2022
Attended the centre with my daughter, groaned when I saw the 3 hours waiting time, but she was seen very quickly by different members of the team. Everyone was professional and polite. We were out within 2 hours, even though it was very busy. Great service from the BMEC.
Visited September 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 15 December 2022
Dear patient, I would like to thank you for sharing your positive experience when attending the Birmingham and Midland Eye Centre. I will share your review with the service manager so that it can be passed onto staff working within the centre. Kind regards, Richard Beeken, Chief Executive.
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Review titled So professional and caring
Rated 5 stars out of 5
by Paul - Posted on 01 August 2022
I can say nothing but praise for the staff, everyone who dealt with me was very sympathetic and professional and the examination was so thorough and explained to me so i could understand it and put my mind at ease Thankyou
Visited August 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 02 August 2022
Dear Paul, Thank you for your comments regarding the treatment you received when you were under our care. I wish you a speedy recovery. Kind regards, Richard Beeken, Chief Executive.